Call center hours
Shopping online is fast and convenient. But with A/V gear and electronics, sometimes you need a little help. That’s where Support by CrutchfieldSM comes in. Our expert Advisors are right here in Virginia, ready to assist you. They know all the gear backwards and forwards. Plus, they know which questions to ask to help you make the right decision.
Our Advisors get over 400 hours of training before they answer a single call. That includes both classroom learning and hands-on, real-world experience with the products. After that, weekly trainings keep our new and veteran Advisors on top of the newest technologies and trends. Manufacturers come by regularly to show us the ins and outs of their latest gear.
Our experts can even help you navigate our website. Connect ID is our exclusive technology that can let our Advisors follow along as you look at products. They can direct you to specific pages on our site, and even add items to your shopping cart. That’s a serious time saver!
"Your Advisor Ziggy blew my mind. He sent me a shopping cart with everything I needed to install the equipment into my exact make and model vehicle. Online help with actual intelligence and knowledge? Unheard of... Until now."
— Joey, Crutchfield Customer