Chat
Contact us
Close contact box
Connect ID #
681 722 472 3
Connect ID #
681 722 472 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

For simple questions about your order,
try our virtual agent:

We're sorry; chat is unavailable at this time.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Expert help
from our advisors

Support by Crutchfield

Real people,
real advice.

Shopping online is fast and convenient. But with A/V gear and electronics, sometimes you need a little help. That’s where Support by CrutchfieldSM comes in. Our expert Advisors are right here in Virginia, ready to assist you. They know all the gear backwards and forwards. Plus, they know which questions to ask to help you make the right decision.

Support by Crutchfield
Support by Crutchfield

Extensive training and
hands-on experience

Our Advisors get over 400 hours of training before they answer a single call. That includes both classroom learning and hands-on, real-world experience with the products. After that, weekly trainings keep our new and veteran Advisors on top of the newest technologies and trends. Manufacturers come by regularly to show us the ins and outs of their latest gear.

Guided online shopping
with Connect ID

Our experts can even help you navigate our website. Connect ID is our exclusive technology that can let our Advisors follow along as you look at products. They can direct you to specific pages on our site, and even add items to your shopping cart. That’s a serious time saver!

"Your Advisor Ziggy blew my mind. He sent me a shopping cart with everything I needed to install the equipment into my exact make and model vehicle. Online help with actual intelligence and knowledge? Unheard of... Until now."
— Joey, Crutchfield Customer