Shipping and
return information
Free 2-Day shipping
We offer free shipping on all orders $35 and up. For orders under $35, our shipping charge is only $6.99.
Standard shipping takes 1-3 business days. Freight shipments for larger items take 2-5 business days. See full details and upgraded shipping options.
Our warehouse crew ships your order quickly and safely.
60-day returns
You can return items that are complete and like new for any reason within 60 days. Some exclusions apply. Check out our full return policy
Return an item
Need to cancel an order?
Call us at 1.800.955.9091 to cancel. If your package has already shipped, you may refuse delivery or return it.
Backorders
When an item is backordered, we do our best to update you on the ETA that we receive from the manufacturer. If an ETA changes once, we inform all affected customers. If the same product’s ETA changes a second time, we contact all affected customers for permission to keep the item on backorder.
The backorder will be canceled if we are unable to reach you or if we do not receive permission to wait on a second ETA change. When you place an order, we won't charge your credit card until the item ships. You may remain on backorder, choose a replacement, or cancel the order at any time.
Check order status
Need a real, live person? We're here to help — 7 days a week
| Monday-Thursday: | 9:00 am - 10:00 pm est |
|---|---|
| Friday: | 9:00 am - 8:00 pm est |
| Saturday-Sunday: | 10:00 am - 7:00 pm est |
- Payment methods
- Sales tax
Crutchfield collects state sales tax on items shipping to the following states: AL, CA, CO, CT, DC, GA, HI, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OK, RI, SC, SD, UT, VA, VT, WA, WI, WV, WY. In other states where we don't collect sales tax, it may be the customer's responsibility to assure that all appropriate state use taxes are paid
- California Electronic Waste Recycling Fee
Applies to certain video display products such as TV’s and monitors delivered to California addresses. The fee is mandated by the State of California and is used to offset the cost of properly recycling these items.
- Special financing
