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We are located in Virginia USA.

Shipping and return
information

Shipping and returns

Free 2-day shipping

We offer free shipping on all orders $35 and up. For orders under $35, our shipping charge is only $7.99.

Standard shipping takes 1-3 business days. Freight shipments for larger items take 2-5 business days. See full details and upgraded shipping options.


Track your shipment

60-day returns

You can return items that are complete and like new for any reason within 60 days. Some exclusions apply. Check out our full return policy


Return an item

Backorders

When an item is backordered, we do our best to update you on the ETA that we receive from the manufacturer. If an ETA changes once, we inform all affected customers. If the same product’s ETA changes a second time, we contact all affected customers for permission to keep the item on backorder.

The backorder will be canceled if we are unable to reach you or if we do not receive permission to wait on a second ETA change. When you place an order, we won't charge your credit card until the item ships. You may remain on backorder, choose a replacement, or cancel the order at any time.


Check order status

Need to cancel an order?

Call us at 1-800-955-9091 to cancel. If your package has already shipped, you may refuse delivery or return it.

Our warehouse crew ships your order quickly and safely.


Need a real, live person?

We're right here in Virginia
— 7 days a week
1-800-955-9091
Hours 7 days a week
Mon 11/23 - Wed 11/25: 9 AM - 8 PM
Thu 11/26: closed - Happy Thanksgiving!
Fri 11/27: 8 AM - 10 PM
Sat 11/28 - Sun 11/29: 10 AM - 9 PM
(all hours are Eastern Time)
Lunes 11/23 a miercoles 11/25: 9 AM - 7 PM
Jueves 11/26: serados
Viernes 11/27: 9 AM - 8 PM
Sábado 11/28 a domingo 11/29: 10 AM - 7 PM
(hora del Este) Estamos disponibles 6 días a la semana