For more than
years, Crutchfield has developed relationships with our customers based on respect
and integrity. We're aware of the trust and confidence you demonstrate when you
visit our website and provide us with information. The Privacy Notice below is posted
to demonstrate our adherence to the practices you'll find common to the best websites
online. We promise that we will treat your information with the same honesty and
sensitivity that we have displayed throughout our company's history.
If you have any questions or concerns about our Privacy Notice, please call us toll-free
Crutchfield.com Privacy Notice
By visiting Crutchfield.com you agree to accept the practices described in this
Changes to this Privacy Notice, Conditions of Use and Notices
which we gather now is subject to these Notices and Terms as modified. Please check
this page periodically as you continue to use our site to see if any changes have
been made. This privacy notice was most recently changed on 2/11/2020.
If you visit our Web site your visit and any dispute over privacy is subject to
of Virginia, disallowance of class action suits and acceptance of arbitration.
Personal Information Collected By Crutchfield
Crutchfield uses information that we collect from our visitors to personalize and
improve your visit at Crutchfield.com. During the past twelve months, we have
gathered the following types of information:
Information you give us: Crutchfield collects any information which you enter on
our Web site. This information is normally provided when you search, buy, participate
in a contest, sweepstakes or on-line survey, or when you communicate with any of
our departments such as customer service, sales or technical services through our
Web site, telephone, mail or fax. You also provide information when you establish
an account with us. Examples of the type of information you may supply us with include
your name, address, telephone number, credit card information, e-mail addresses,
and financial information such as your Social Security number.
Automatic Information collected by us: Whenever you visit our Web site we collect
and store information such as "cookies" which remember information about a visitor
from one page to the next and from one visit to the next. We collect and analyze
the IP address used to connect your computer to the Internet; login; password; computer
and connection information such as your browser type and version; operating system
and platform; purchase history; confirmation when you open e-mail that we send you;
the URLs which lead you to and around our Web site and other sites on the World
Wide Web, including the date and time; the pages and or products you viewed or searched
for and the phone number used to call our voice telephone numbers. Your browser
allows you to reject cookies and software is available from third parties which
will allow you to visit our Web site without providing this information. You are
welcomed at our Web site if you use this software but we will not be able to offer
you our personalized services.
Orders: If you place an order we use a secure order form which requires you to provide
contact, billing, and financial information. This information is transmitted to your
credit card company to authorize your purchase. We may also share some personally
identifiable information such as your name, address, email and/or telephone number
with third parties such as, but not limited to, Apruved and Neustar, that attempt to
prevent fraudulent or security risks from placing an order. These third parties will
use this information solely for that purpose and will not be allowed to use this
information to market or sell to you or to share any personally identifiable
information with third parties.
Order Status Updates: Signing up for Order Status updates means that Crutchfield will
use your mobile phone number to text you updates when the status of your order changes.
These updates will include, but are not limited to, shipping confirmations and delivery
alerts. (Message and data rates may apply.)
Information Shared When You Finance: At certain times we may offer financing options with or without third party
participation. If you use a financing option information provided by you (such as
your address, birth date, social security number, and credit card number) may be
used to request a credit report from third parties or may be sent to a third party
Action Tags: Crutchfield's web pages may contain action tags set by third party
firms for the purpose of collecting anonymous information about the usage of our
site by customers. These companies may also use this anonymous information to serve
ads that may be of interest to you when you visit other sites across the internet.
Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique
used to compile aggregated statistics about the effectiveness of our web site. They
do not use personally identifiable information, such as names or addresses. Should
you wish to opt out of providing this anonymous information you may do so by visiting
the Network Advertising Initiative's consumer opt out page located at www.networkadvertising.org/managing/opt_out.asp and the Digital Advertising Alliance's opt out page located at https://youradchoices.com/control
California Privacy: Under California law, customers
of Crutchfield who are residents of California have certain rights regarding their personal
information. This section describes the rights of California residents under the California
Consumer Privacy Act (CCPA) and how to exercise them.
- You have the right to request that we disclose certain information to you about our
collection and use of your personal information over the past twelve months. Once
we receive and verify your request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources from which the personal information is collected.
The specific pieces of personal information we collected about you.
Our business or commercial purpose for collecting or selling any personal information.
The purposes for which the information we collected will be used.
The categories of third parties with whom we share personal information.
If we sold or shared your personal information for a business purpose;
and, if so, any categories of personal information that were sold or
disclosed, and the categories of any third parties to whom personal
information was sold or shared.
You have the right to request that we delete any of your personal information
that we collected from you and retained, subject to certain exceptions. Once
we receive and verify your request, we will delete (and direct our service
providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information,
provide a good or service that you requested, take actions reasonably
anticipated within the context of our ongoing business relationship with
you, or otherwise perform our agreement with you.
Detect security incidents, protect against malicious, deceptive,
fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free
speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act.
Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
If you are a California resident who wishes to make such a request, please call us toll-free at:
or make a privacy request.
Only you or a person that you authorize to act on your behalf may make a verifiable consumer
request related to your personal information. However, you may also make a verifiable
consumer request on behalf of your minor child.
You may make a verifiable consumer request up to two times within a twelve-month period,
without charge. Unfortunately, we cannot respond to your request or provide you with personal
information if we cannot verify your identity or authority to make the request and confirm that
the personal information relates to you. Making a verifiable consumer request does not require
you to create an account with us. We will only use personal information provided in a verifiable
consumer request to verify the requestor's identity or authority to make the request. We will
notify you that we have received your request within 10 days at either an email address which
you provide us or which we may have or if you do not have or want to use an email address at
any California or other US telephone number that you provide us with.
We try to respond to a verifiable consumer request within 45 days of its receipt. If we require
more time, we will inform you of the reason and extension time period (up to 90 days). We will
deliver our response by telephone or email, at your option. Any disclosures we provide will only
cover the twelve-month period preceding receipt. The response we provide will also explain any
reasons we cannot comply with a request, if applicable.
If you wish to opt–out of the sale of personal information in the future, please use the following link
Do Not Sell My Personal Information.
If exercised, the decision to opt–out will be valid for 12 months, at which time we
may request that you authorize the sale or sharing of personal information again.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
California Shine the Light Law
As a California resident, you have the right to prevent disclosure of personal information to third parties for the third parties’
direct marketing purposes. We are providing you with a cost-free means to exercise that right. Please use the following links
Do Not Share My Personal Information
and Do Not Sell My Personal Information and we will place you on the appropriate opt-out lists.
or request a catalog we may from time to time share your name, mailing address and
purchase category information with a few carefully selected marketing partners who
may bring you offers of interest. If you wish to opt out of sharing this information
with these companies, or to request that we not sell any personally identifiable
customer information to any third party in the future please use the following
links Do Not Share My Personal Information
and Do Not Sell My Personal Information
and we will place you on the appropriate opt-out lists.
Sharing of Information with third-parties
Affiliated Businesses and Crutchfield Corporation: We may share any information
that you supply to us with any affiliated business that is substantially controlled
by Crutchfield and Crutchfield Corporation. Any information that is shared this
way will be subject to this Privacy Notice.
Independent Contractors: We employ other companies or individuals to provide certain
services to us such as sending e-mail, providing Social Question & Answer functionality, providing click to call telephone calling
services, analyzing customer lists and data, providing marketing assistance, or
consulting services. These third parties will have access to the information needed
to perform their functions but cannot use that information for any direct marketing
Third party service providers: Some of the products which we sell require us to provide your
name, address, phone number and product serial number to the third party service provider(s)
(Sirius, OnStar, and Goodman Solutions) that require this information in order to perform their services.
These third party service providers have their own privacy and data collection policies which are not controlled by
Crutchfield. We have no control, responsibility or liability for these policies and urge you to
contact the third party provider if you have any questions.
Orders and Catalog Requests: When you place your order and/or when you request that
we send you a catalog from time to time we may share your name, mailing address
and purchase category information with a few carefully selected marketing partners
who may bring you offers of interest. If you wish to opt out of sharing this information
with these companies, please call
or use the following link
Do Not Share My Personal Information. We will never share any telephone
number(s), or financial information which you have given us with any marketing partner(s).
Crutchfield has contracted with TurnTo Networks to provide Social Question and Answer
functionality on Crutchfield.com, which enables shoppers to ask questions of customers
who actually bought the items they are considering. When you place an order, we will
send TurnTo the purchaser’s first and last name, email address, zip code and information
about the items ordered. As a purchaser, you may receive emails asking you to answer
questions about the products you purchased. You may opt out of Social Q&A emails
by unsubscribing from all Crutchfield email at this
link or by calling
Aggregate information: We provide aggregate information to some of our business
partners. This information does not allow them to identify you individually.
Vendors: We provide some of our vendors with your contact information so that they
may contact you directly with product support information. For example, we may supply
your contact information to a Vendor if they request it in order to provide you
with recall information about a product you have purchased from us.
Credit card companies, other Payors and shippers: When you buy something from us
we send your credit card information, name, billing address and the amount of your
purchase to your credit card company to verify and authorize the purchase. We will
also send the same information (name, billing address and amount of your purchase)
for other payment types which we may offer such as PayPal. Your name, telephone
number and shipping information must be provided to third party shippers such as
UPS, Freight companies, Federal Express and the United States Postal Service to
deliver your purchase. We may also share any email address you have provided to
us with these shippers if they need to contact you.
Third Party Transaction-Level Data: If you visit our site from a third-party site
the third-party site may be able to access your individual transaction information.
In order to track and credit your transaction the third-party site may give you
a unique code, cookie or graphic which will uniquely identify you. This will only
happen if you link directly from a third party site to our Web site. Any transactions
made at our Web site while such a code is active will be reported back to the third
party site. We will only report non-personal information to these sites such as
the date of the transaction, the product(s) purchased and the amount spent. We will
not report any information to these third party sites that will allow them to personally
identify you, however based on information which may have previously been collected
from you by the third party site they may be able to personally identify you by
combining the information they have gathered with the information sent by us. You
use this information. The presence of a 3rd party navbar atop our site is an indication
that the third party site may be able to see your activity on our site. In addition to
the above, we will sell details of your transaction (which may include name, address,
email address and items purchased) if you link to our Web Site from Sony.com and/or Alpine-usa.com.
Third Party Ads, Surveys and Promotions: We may use third parties to display ads,
surveys and various promotions on our site. These third party applications may contain
cookies or other code which are outside of our control. Although we will attempt
to only work with third parties who respect your privacy we do not control and are
not responsible or liable for any information collected by these third parties or
how it is used. You should contact the third party directly or check the third party's
privacy Notice to see how any information that they may gather will be used.
Link to Third Party Site: Our Web site contains links to third party sites, such
as our vendors. Crutchfield does not control and is not responsible or liable for
the privacy practices or content found on these sites. We suggest that you check
the Privacy Notice of each site you visit.
Third Party Checkout Links: If you use a third party checkout link on our site such
as PayPal your name, billing and shipping addresses and other information
requested by that payment service is transferred to us from your account with the
third party to enable you to check out of our site without having to re-enter certain
We contract with an outside service called Adobe Analytics to help us better understand
your use of Crutchfield.com. Adobe Analytics places cookies on your computer to collect
various kinds of information for us related to the use of our websites, so that
we may continue to refine and improve the sites and better serve you. Adobe Analytics is
not allowed to collect any credit card, user name or password information, nor are
they allowed to use data that they collect for us for any other purpose. Additionally,
Adobe Analytics is contractually required to maintain all the information collected for
us in strict confidence. You may opt out of the Adobe Analytics information collection
by clicking here.
We may share limited web browsing information of site visitors that have a prior
relationship with PayPal and/or other Payors. This information will allow the Payor
to enhance the Payor’s targeted marketing to the site visitor. The Payor may combine
the information provided by us with information held by the Payor subject to the Payor’s
Crutchfield has contracted with Support.com to provide video conferencing functionality
on Crutchfield.com. When you use this service any information transmitted through the
service will be sent to Support.com’s servers and they will have access to this information
You may opt out of this by not using our video conferencing service.
Crutchfield has contracted with Callminer.com to transcribe any recording which may be made
of any calls you place to us to analyze the service levels and efficiency of these calls. Although
we attempt to remove any personally identifiable information from these calls there is a slight
possibility that some of this information may be included in the audio recording sent to
Law Enforcement and Protection of Users
We will release personally identifiable information to third parties and organizations
when we believe it is appropriate for us to do so to comply with the law. We will
also do so to cooperate with law enforcement investigations, comply with court orders
or subpoenas, protect the legal rights of us and our users, or when we believe it
is needed for fraud protection and/ or credit risk reduction.
Crutchfield has been in business independently for years, and our intent is to continue
in this manner. However, in the unlikely event that Crutchfield is sold, has substantially
all of its assets acquired or merges or becomes affiliated with any other individual
or entity any customer information owned or under the control of Crutchfield may
be one of the transferred assets.
Our Web site protects the security of personal information you transmit to us by
using Secure Sockets Layer (SSL) software, which encrypts the information you input
during the transmission to us. We do not reveal your credit card number when we
confirm your order. In order to protect against unauthorized access to your account
you should sign off when you finish visiting our site.
We support several options for limiting the amount and type of information you share on our website:
- You can choose to browse our Web site without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our website, but will not be able to take advantage of certain website features. We do not currently monitor or honor any "Do Not Track" browser settings.
- You may opt out of Adobe Analytics information collection by clicking here.
- You may opt out of select third party action-based advertising by visiting the Network Advertising Initiative's consumer opt out page located at www.networkadvertising.org/managing/opt_out.asp and the Digital Advertising Alliance's opt out page located at https://youradchoices.com/control.
- You may opt out of Social Q&A powered by TurnTo by unsubscribing from all Crutchfield emails here or by calling 1-800-653-0982 toll-free.
- You may opt out of email marketing communications by clicking here or by calling 1-800-653-0982 toll-free.
Children's Online Policy
Crutchfield is committed to the preservation of online privacy for all of its web site visitors,
including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally
identifiable information from children under the age of 13. Crutchfield.com sells products
intended for purchase by adults. If you make a purchase on Crutchfield.com, you are
representing that you are an adult and at least 18 years old. If you are a child under the age of 13,
you must ask your parent or guardian to assist you in using Crutchfield.com.