Our return policy
Take some time to get to know your gear – we want you to enjoy your purchase. If you’re not satisfied, you can return items that are complete and like new within 60 days. Some exclusions apply.
1. Contact us
To start a return, call 1.800.955.9091 or
2. Get a Return Authorization
A Crutchfield Advisor will be able to step through your options and set up a return authorization. You may also log into your Crutchfield account to request a return authorization online. (If your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product, please call before setting up a return online.)
3. Pack your items carefully
Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Crutchfield over-boxes most products. Please use the original over-box and the manufacturer’s packaging.
4. Attach the shipping label
For most returns, you will receive a UPS Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package.
5. Give the package to UPS
Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.
Shipping costs. Return shipping costs are deducted from your merchandise credit or refund.
For most returns, Crutchfield can issue you an UPS Authorized Return Shipping (ARS) label for a flat fee of $10 per package.
Freight shipping: Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return. A Crutchfield Advisor will help determine exact shipping cost of freight items when setting up your return. Some examples:
- Furniture: $75
- Tower speakers (per pair): $75
- Powered subwoofers: $75
- Other freight categories: $100
- Thule Freight: $125
- TVs 46" to 59": $125
- TVs 60" to 69": $135
- TVs 70"+: $175
International shipping: UPS ARS labels are not valid for international shipping or shipping from US territories other than Puerto Rico. You are responsible for any international shipping charges or duties.
Like-new condition. Crutchfield may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has:
- A different serial number than the one Crutchfield originally shipped.
- Missing parts or the original product packing material.
- Damage because it was improperly packaged for return shipment.
- Been heavily used (such as when a camera shutter counter shows that more than 300 pictures have been taken).
- Damage from drops, spilled liquid, or mishandling (including in-flight or other damage to drones).
We will notify you: We will email you confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at 1.800.742.5877 or visiting www.ups.com.
We will process your exchange or refund. After we receive your package, we normally process your exchange or refund within two business days.
Please return the item at either one of our retail stores in Charlottesville or Harrisonburg. If you cannot bring it back to the retail store, or if you bought it online or over the phone, please give us a call at 1.800.955.9091 and we will help you arrange a return.