We’ll email you a transcript of this conversation for your records.
For simple questions about your order,
try our new virtual agent:
Placing an order from outside the United States? We'll be happy to help with any issue whatsoever–including questions about a specific product or the ordering process. Please note: our area of distribution is limited to the U.S. (including Puerto Rico, APO, and FPO locations).
Please with any questions you may have.
Toll-free in the USA: 1-888-292-2591
From outside the USA: 434-218-6018
From the USA: 1-800-388-9756
From outside of the USA: 1-434-817-1010
If you would like to reach us through mail, please address your correspondence to:Crutchfield Corporation
We are at your service 6 days a week during these times:
Phone: We're happy to help you place your order by phone.
Online: Click here for a detailed guide to using our secure online order form.
Note: Do not submit credit or debit card numbers via email. Email is not a secure form for transmitting this information. Orders paid by international credit card require extra processing. Shipping estimates do not include processing time.
Credit/debit card: We accept cards (including international cards), provided they have the logo of Visa, Mastercard, American Express, or Discover Network. Please allow additional time for international cards.
PayPal: We accept PayPal.
Note: We are unable to accept bank transfers at this time. We do not currently offer layaway.
Crutchfield.com ships throughout the United States, including APO/FPO addresses, Puerto Rico, the U.S. Virgin Islands, American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Marianas Islands, and Palau. See our current shipping rates and ETAs.
Canadian customers: Visit our Canadian site www.crutchfield.ca to see a full listing of the products that we are authorized to ship directly within Canada. These products are subject to Canadian pricing as well as taxation based on the province the product is delivered to. In addition, they come with a full Canadian warranty.Note:
Need to send something back? No worries. Items may be returned for any reason, opened or unopened, within 60 days, for exchange or for a full refund (not including the original shipping cost or any return-shipping charge). If you need to set up a return, please contact us. We’ll be happy to help.
You can also read more about returns here.
Note: The return shipping for most items in the U.S. carries a cost of $10 ($50-$175 on some large items). We are not responsible for charges incurred for duties or return shipping outside our U.S. areas of distribution. Contact us for details.
For purchases from our U.S. business, warranties are valid within the U.S. Please don’t hesitate contact us if you have any questions.
Crutchfield offers free expert tech support with every purchase.
Going on vacation abroad? Just remember: our products are manufactured specifically for use in the United States so their voltage standard is 120V. You may need a plug adapter and voltage converter for other countries.
Additionally, the DVD and Blu-ray disc players we carry are compatible with Region 1 and Region A discs, respectively. Discs bought outside the US market may not play back as expected.
If you are thinking about buying a car stereo, you may want to ensure that it has European tuning. Additionally, our specifications and fit guide are based on cars manufactured for the U.S. market. We cannot guarantee that radios purchased here will fit or have the correct connections for vehicles abroad.
Moreover, many GPS units feature maps for the U.S., Canada, and Puerto Rico, but the mapping varies by model. For information about additional maps that may be available, please contact the manufacturer directly.
Finally, the Satellite Radio and HD Radio products we carry are designed to receive these services in only the U.S.
Where is Crutchfield located?
Crutchfield is located in Charlottesville, Virginia, at the foothills of the beautiful Blue Ridge Mountains. We have two stores located in the state of Virginia.
Can you send me a catalog?
Sign up and we will send a free catalog to your U.S. mailing address.
Do you have manuals in languages other than English?
Some manufactures supply materials in multiple languages. To check availability regarding a specific product’s manual, please contact us.
What is Crutchfield Outlet?
The Outlet Store features special deals on open-box, scratch & dent, and closeout items.Learn more
About the Crutchfield Outlet Store
The Crutchfield Outlet Store is your source for great deals on closeouts, factory-refurbished gear, and open-box items from our customer returns. We’re confident that these products will bring you the consistent enjoyment, quality, and reliability you've come to expect from Crutchfield, at very attractive prices.
All items are covered by Crutchfield's 60-day money-back guarantee. Here are the details on the different types of Outlet merchandise:
Our returns-processing technicians thoroughly inspect and test all returned product to make sure they’re in good working condition. They make sure the products are complete – including all parts, accessories and owner’s manuals. The manufacturer’s warranty applies.
Scratch & dent
These are open-box items that have minor cosmetic damage. In some cases the manufacturer’s accessories have been replaced with generic equivalents. Here's a look at some typical scratches and dents. The manufacturer’s warranty applies.
New merchandise is factory-sealed and covered by the manufacturer's warranty.
Refurbished items come with all original manuals and accessories. A manufacturer's warranty applies, but it may be different than the usual new-stock warranty.
Outlet items may be missing the necessary documentation to qualify for rebates.
How do I use my rebate?
Our rebates are only valid in the U.S. and many restrictions apply. Please be sure to read the fine print on your rebate form as they may not be honored outside the U.S.
Are you a wholesaler?
No, we are not a wholesaler and are prohibited from selling items for resale. Please contact the relevant manufacturer for information on becoming an authorized dealer.