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Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

For iPod®, iPhone®, and iPad®

64 Reviews | 4 questions - 19 answers

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Item # 018QC20I

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Our take on the Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Take your music everywhere, and leave distractions behind. The Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones are ultra-portable thanks to their compact in-ear design. So Bose's legendary noise-cancelling technology is easier to take along than ever. They may be small, but the QuietComfort 20i headphones deliver plenty of smooth Bose® sound. And with their ability to minimize external noise, you'll be able to hear every note of your music clearly. 

Bose QuietComfort 20i Acoustic Noise Cancelling headphones

The QuietComfort 20i headphones let you enjoy your music distraction-free, everywhere.

The first in-ear noise-cancelling headphones from Bose®

Take your music everywhere, and leave distractions behind. The Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones are ultra-portable thanks to their compact in-ear design. So Bose's legendary noise-cancelling technology is easier to take along than ever. They may be small, but the QuietComfort 20i headphones deliver plenty of smooth Bose® sound. And with their ability to minimize external noise, you'll be able to hear every note of your music clearly. 

Stay aware of your surroundings

Powerful noise-cancellation is great for those times when you want to block out the world. But sometimes you need to be aware of what's happening around you. That's why Bose developed "Aware" mode for the QuietComfort 20i headphones. With the press of a button on the in-line remote, Aware mode passes external noise to your ears from two of the four tiny internal microphones. This allows you to hear your music clearly while still keeping aware of your surroundings — perfect for busy city streets or jogging through the park.

Bose QuietComfort 20i Acoustic Noise Cancelling headphones

The ultra-compact QuietComfort 20i headphones feature an in-line remote, rechargeable battery, and passive listening to keep the music going if your battery runs out (iPhone not included).

A focus on long-lasting comfort

Comfort is key for any pair of headphones. Bose developed their StayHear+ tips to provide a fit that's both comfortable and secure. With their soft, cone-shaped tips and stability loops, the QuietComfort 20i headphones are built for long listening sessions, even when you're on the move. Plus, the StayHear+ tips provide the proper seal required to keep external sound out for maximum noise-cancelling efficiency. Try all three included pairs to find the right fit that will keep these headphones securely in your ears as you go from the plane to the taxi or while exercising at the gym.

Built-in remote and microphone for iPhone

Want to take calls on your iPhone? The QuietComfort 20i headphones feature an in-line remote with a built-in microphone. You can answer calls with the push of a button while your phone stays in your pocket. It also lets you control music playback and volume on your iPhone, iPod, or iPad — though you won't have to crank it up to ear-damaging levels thanks to the noise-cancellation.

Dead battery? Keep listening with passive mode

The QuietComfort 20i headphones feature a built-in rechargeable battery. Just connect the included USB cable to your computer or compatible AC charger. Stuck on a plane and can't recharge? Keep the music playing thanks to passive listening mode. Just switch off the power and listen without noise-cancellation until you're able to recharge the battery.

Have an Android™, Blackberry®, or Windows® smartphone? Then check out the Bose QuietComfort®20 Acoustic Noise Cancelling headphones.

From our Bose QuietComfort® 20i Acoustic Noise Cancelling headphones review:

Part of the beauty of music is that it has the power to take you out of your present place and transport you somewhere else. The Bose® QuietComfort® 20 headphones set the stage for this phenomenon by eliminating the outside world from the picture before you even press play. They make it that much easier to get lost in your music.

— David Brown, Crutchfield A/V Writer

Product Highlights:

  • in-ear headphones with active noise cancellation to block out external distractions
  • in-line three-button remote lets you control music on an iPhone, iPod, or iPad
  • built-in microphone lets you take calls with an iPhone
  • Aware mode allows some external sound into your ears so you can remain aware of your surroundings while your music remains clear
  • TriPort® acoustic headphone technology for powerful bass and clearer sound
  • three sizes of proprietary StayHear®+ tips provide a comfortable, secure fit and proper noise isolation
  • slim control module with built-in rechargeable battery, power/mode switch and status lights for battery life and mode
  • up to 16 hours of use with a fully charged battery
  • passive listening mode for use when internal battery runs down (no noise cancellation during passive listening)
  • USB charging cable
  • clothing clip
  • warranty: 1 year
  • Our 60-day money-back guarantee

What's in the Box:

  • Pair of in-ear headphones with in-line remote/microphone and control module (52" audio cable terminated by a 3.5mm connector)
  • Clothing clip (installed)
  • Pair of medium StayHear eartips (installed)
  • Pair of large StayHear eartips
  • Pair of small StayHear eartips
  • 13" USB charging cable (Type A USB on one end and micro USB on other end)
  • Soft zippered carry case
  • Owner's Guide
  • Important Safety Instructions
  • Warranty Information card
  • Australia/New Zealand warranty note
  • "We're here to help..." card

Featured Video:


Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones Reviews

Average Customer Review(s):

(64 Reviews)

Amazing noise cancelling, Need better quality control

YL from Washington on 7/28/2015

Crutchfield Customer Review (What's this?)

The headphones do a great job with noise cancelling. The are comfortable to wear. Sound is OK even though I expected better sound for this price. However, the first pair I received was defective-right side bud did not work. In addition, they make a big noise when the bus bumps (I take bus to work), not often but pretty annoying.

Pros: Noise Reduction

Cons: Battery somehow is inconvenient, make noise on bumpy bus

Almost great

G from Colorado on 6/22/2015

Crutchfield Customer Review (What's this?)

So these are potentially great earphones. Noise canceling and fit are superb. However, there is a big external battery dangling from the end of them. There's a weird couple of inches from your device to this battery then the cord runs up. They way they "Y" is also kinda weird. But for me, there was no point in getting noise canceling in-ears with the big dangling battery. It doesn't really save space is goofy when plugged into your phone for example. You have your phone then another battery dangling and banging around in your pocket or desk. I sent them back and opted to use my cheap in-ear (non-noise canceling) for phone calls and portability and bough the Bose over ear model. Much cleaner design.

Pros: noise canceling, fit.

Cons: dangling external battery.

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

D from MN on 6/16/2015

Crutchfield Customer Review (What's this?)

I bought these mainly for the noise reduction to cut down the neighbor's very loud bass coming from his outdoor speakers. First time I turned on the noise cancelling feature it blew me away. Almost all sound disappeared. Even the neighbor's lawn mower noise was gone. If they continue to work this well I'll be a happy buyer!

Pros: Noise cancellation


good noise canceling .. passable audio

val from Texas on 6/10/2015

Crutchfield Customer Review (What's this?)

1) The noise canceling is excellent. These headphones have the best noise canceling I have ever heard. I have tried many NC headphones and these are hands down the best for removing jet noise and other noise from the outside. 2) The headphones are a big heavy hanging from inside your ear. They become uncomfortable over time due to the extra weight. The short cable from the plug to the battery pack is annoying. I am not sure how well these will hold up considering the weight which is often dangling from your iphone/ipad. This extra weight also make the headphones irritating to carry with your phone etc. 3) The sound quality is okay. I would say they sound a bit worse than good 50$ headphones. The bass extension is weak. The bass definition is weak. The mid tones are okay but muddy. The highs are a bit shrill, single toned and muddy. During fast transients with a broad tonal range, the sound quality is poor and muddled. Overall, I would say in ear noise isolation headphones in the 100$ range have a much better sound quality. 4) Personally, I found these headphones okay for watching a movie. You tend to not notice that the sound quality is on par with your flat screen tv at home. (That is to say the sound quality is poor.) Listening to music is tough if you have ever heard good speakers or owned better sounding headphones. In an on plane head to head shure 4c the shure blocked the same amount of noise and sounded MUCH MUCH MUCH better.

Pros: noise canceling on par with the noise isolation offered by shure with a loose fit. These cancel jet engine noise amazingly well. They also remove alot of other random background noise both high and low frequency.

Cons: sound quality is poor for a 100$ headphone let alone a 300$ headphone. Buying these to listen to music without ambient noise is a massive waste of time and money. If you just need audio quality buy another set of headphones. The ultimate ears, shure, etc all offer better sound quality for much less money.

Great product

Thornton A from Massachusetts on 6/9/2015

Crutchfield Customer Review (What's this?)

A lifesaver on airplanes!

Pros: Quality

Cons: None

Bose QC20i

EB59 from California on 6/8/2015

Crutchfield Customer Review (What's this?)

Was looking for an in-ear alternative to traditional noise cancellation headsets. Something smaller and lighter for travel. Also something I could wear while sleeping on long international flights. The comfort and best in class noise cancellation technology the QC20i provides is the perfect solution.

Pros: Small, light weight, comfortable, can sleep with them on

Cons: Sound quality not as good as larger, over the ear, headsets

great addition to the Bose NC lineup

SteveK from Massachusetts on 6/8/2015

Crutchfield Customer Review (What's this?)

I've owen several generations of Bose NC headphones over the years. I prefer over-the-ear designs because the provide better isolation. However, on long plane flights that design tends to hurt as one tries to sleep. The new earbud NC design will be much more comfortable, although they probably will not be as effective.

Pros: very compact and comfortable

Cons: less noise isolation

Solid headphones

Michael J from New York on 5/3/2015

Crutchfield Customer Review (What's this?)

My first pair of noise canceling headphones. I wear them almost all day for work and while they don't block out all outside noise, the reduction of noise is enough that I don't get distracted. Overall quite comfortable even though I wear them for several hours at a time. The battery does wear out if I inadvertently leave it on overnight.

Pros: Noise cancellation. Sound quality.

Cons: Battery life. Price.


Lance from Port Charlotte, FL on 4/9/2015

Crutchfield Customer Review (What's this?)

I have the QC3 and now have the 20i. The noise cancellation from the 20i is superior to the QC3. The ear bud comfort is very good. It's amazing how much backround noise there is in my office and home - No More.

Pros: noise cancellation

Cons: the rechargeable battery.

Bose Noice Cancelling Earbuds

Alan from El Paso TX on 3/17/2015

Crutchfield Customer Review (What's this?)

Excellent Product

Pros: The noise cancelling is excellent and it is lightweight

Cons: Nothing to really speak of

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Jeff from Westerville,Ohio on 3/15/2015

Crutchfield Customer Review (What's this?)

I've owned a pair of over the ear Bose noise reducing headphones for 4 years. They work great. But when I tried the in ear style I couldn't believe they do the same fantastic job without the large size. If you travel a lot these are a must.

Pros: Comfortable. Light weight. Small enough to carry in your pocket. Great sound quality. You can use as regular headphones without having to turn on the noise canceling feature.

Cons: None yet.

Bose Quietcomfort 20i

Tom B from Lincoln, NE 68516 on 3/8/2015

Crutchfield Customer Review (What's this?)

I just bought my second pair so both my wife and I can enjoy the excellent noise reduction when traveling. I note that some do not give the best rating on sound quality but I would rate them very good. I did have a Quietcomfort 15 first but traded for the 20i as they are more comfortable for long flights and i think noise reduction is as good.

Pros: Excellent noise reduction, very good sound quality and comfortable to wear. Very handy compact carrying case.

Cons: Somewhat expensive but worth the money.

Bose quiet comfort 20i acoustic noise canceling headphones

Shayla from Ri on 2/28/2015

Crutchfield Customer Review (What's this?)

Great product great headphones especially while working.



Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

JC from North Carolina on 2/19/2015

Crutchfield Customer Review (What's this?)

Ok. They are expensive, but the do exactly what they say they can so. These earbuds are terrific. Great on the airplane last week, and great in my office! Have been shopping at Crutchfield for years. They are the best!!! Don't over think this decision. You'll never regret owning these Bose earbuds. Go Heels !

Pros: quality, and comfort.

Cons: pricey, but you'll use them for a LONG time. They are worth it!

very good but too much volume

jim from Massachusetts on 2/17/2015

Crutchfield Customer Review (What's this?)

Sound quality is quite fine. I cannot distinguish high from very high quality, and these are in that realm to me. My one issue is that I was using them on the plane to watch a movie and i could not turn them down enough. even the lowest volume setting was too high. The volume control on the Bose unit appears not to work unless it is connected to a compatible device (i Phone). this is unfortunate. Too bad that they have to make two models, one for Android and one for Apple. What happens when i switch phones? I guess having a 300 dollar pair of head phones is cool, but no one really equates Bose with cool. I did not buy them to be cool. Build quality is fine. I would like a bit better way to store them in the case, which I find to be a bit flimsy and undersized. I think I would like a hard case. They are comfortable, but I could not wear them for several hours straight without some discomfort Noise reduction is quite good. I have a pair of Bose over-the-ear phones and I don't notice much difference, which I guess is saying something given the smaller package. It is overall a very good product, but its also pretty expensive.

Pros: small size, generally comfortable, good noise reduction

Cons: difficulty with volume control, case leaves something to be desired. dual models, one for android and one for apple.

These earbuds bloom like no other.

Jerrygp from Washington on 2/3/2015

Crutchfield Customer Review (What's this?)

These buds will be sharing office time with my Grado 225's. They will hold their own. I will be using them on the plane to Hawaii in a few months, so the jury is still out on airplane noise intervention.

Pros: Well made and fit my ear perfectly. With the circuit activation on, and being somewhat of an audiophile, I get very nice musical satisfaction. I look forward to when they are broken in. (if there is a break-in period for earbuds...I am not sure.)

Cons: Can get a little tiring for me after a couple hours in the office at the volume I am used to from my Grado's. The cord could be a little longer for my set up at work. Price is on the high end.

Bose Quiet Comfort20i Acoustic Noise Cancelling headphones

Bose headphones from College Park,Ga on 1/26/2015

Crutchfield Customer Review (What's this?)

Great sound

Pros: Clarity

Cons: Noise cancelling

Maybe better than I expected

maestrosteve from New Jersey on 1/19/2015

Crutchfield Customer Review (What's this?)

I've never been a Bose fan. To me they have always been overpriced, over-marketed, and failed sound-wise with real audio pros. I'm a touring musicians, and have heard the best sound guys in the business give their thumbs down opinions on Bose equipment. Their headphones don't compare sound-wise with the best headphones I've used, however they are absolutely the most comfortable. Their over the ear and on ear headphones are very lightweight and comfortable. I bought this 20i strictly for noise canceling while flying on planes, and they are fantastic. They fit in the ear pretty good and are very comfortable to wear for a long time. They sound fine, not great without the noise canceling feature on, but once it's on, the sound comes alive and is much better, plus the noise canceling feature is the reason to buy it.

Pros: Best noise cancelling headphones available.

Cons: A little overpriced, but they are the best so you may not mind spending the money.

Bose 20i noise cancelling headphones

Charles from Moorhead MN on 1/8/2015

Crutchfield Customer Review (What's this?)


Pros: Best headphones while playing my PS4!

Cons: NONE

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Anonymous from Ardmore, PA on 12/24/2014

Crutchfield Customer Review (What's this?)

Very comfortable, noise cancellation good. Ear bud design allows a certain amount of background sound to enter the audio environment.

Pros: Does more or less what I wanted. The test will come on the next flight.

Cons: The rechargeable battery is a plus, but its size is an issue.

Excellent headphones

Rachel s from Asheville. Nc on 12/5/2014

Crutchfield Customer Review (What's this?)

I bought for my husband and gave to him before a long plane flight. He loved them. Both with the noise reduction and just for music

Pros: Good case.

Cons: On too easy to turn on by accident. Needs better switch

Superb sound but my ear hurts after a while (2 hrs)

Al from North Carolina on 11/23/2014

Crutchfield Customer Review (What's this?)

I listened various genres and in almost every genre I enjoy listing with this headphone. i also have the QuietComfort 3 and the sound quality is at par. I can hear the subtle instruments in classical music as well as very good bass from the pop genre. i think Bose made the most versatile headphone with the best sound quality across variety of sound/music. However, I still can't find a, inside-ear headphone with the comfort of the on-ear or over ear headphone. I can't listened to this headphone for more than 2 hours since it starts to hurt. That said, there is no other "in-ear" headphone more comfortable than this one, as far as I know. Also, Bose Noise cancellation is the absolute best. I kind of set the bar really high on the noise cancelling capability after reading so many reviews on this headphone, So as a consequences, I feel that it is still not enough noise suppression when I use it on a charter bus ride full of kids. That's the reason I gave 4 out 5 starts on Noise cancellation. Strong cable connector/construction plus the convenience of turning off noise cancellation with a switch is great feature of the headphone. Price is a bit steep but I can easily justify it with the sound quality.

Pros: Superb sound quality across sound ranges Awesome bass for an in-ear headphone You can hear even the most subtle music The USB charging is just the right/best approach for headset like this. Every full charge lasts a long time Short cable (is a plus) minimize tangled

Cons: It hurts my ear after prolong use (over 2 hours) Expensive

great headphone

Jon Z from raleigh NC on 11/9/2014

Crutchfield Customer Review (What's this?)

I do lots of traveling and have the Quiet Comfort 15s. I just got the 20i and used them on an oversees trip. quality of music and blocking out noise is awesome and quite comparable to the 15's . The 20i takes up little space and is simple to use. I do lots of international travel and would highly recommend the 20i

Pros: small in size, good noise canceling quality, easy to use


Great Product

K. Todd from Georgia on 11/7/2014

I have the Bose Quiet Comfort over the ear noise cancelling headphone, the Bose Aviation noise canceling headphones and now the 20i in ear headphones. The 20i's are absolutely amazing in their ability to cancel ambient noise, especially "white" noise. They are nearly on par with the $1000 aviation headphones. Outstanding product especially for those who routinely travel by air. They all but shut out the droning jet noise.

Pros: Exceptional tonal qualities, outstanding noise canceling ability, extra long battery life, quick charge time, much more portable than previous over the ear models.

Cons: Comfort is better than other Bose in ear headphones but not quite as good as it could be. After an hour or so I find I have to take a break from wearing them.

Amazing Ear Buds

Judith from MA on 11/2/2014

Crutchfield Customer Review (What's this?)

Amazing quality.

Pros: We have the headphones and didn't know if the buds would be as good. They are terrific!


Great Product

Chris W. from Dallas, TX on 10/20/2014

Crutchfield Customer Review (What's this?)

Excellent Product, Excellent Sound!

Pros: Quality Sound

Cons: Price

Nice for the price

John from PA on 8/8/2014

Crutchfield Customer Review (What's this?)

Nice pair of headphones for the price. They are surprisingly comfortable & do very well with respect to noise cancelling. I just took a trip from PA to CA & back and they performed very well. A little lacking in the bass but other than that they produced good quality sound. Recommended if you are looking for a good pair of headphones to fly.



Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Anonymous from Orlando Fl on 7/29/2014

Crutchfield Customer Review (What's this?)

The best headphones ever!



Bose QC 20i headphone

Markus from Hawaii on 6/11/2014

Crutchfield Customer Review (What's this?)

One of the best noise cancelling headphones. Good sound, and comfortable enough you forget you have them on. Just got back from a 8.5 hour flight from Korea and had a chance to try out the Bose 20i that I recently purchased. Extremely satisfied with the purchase. I've got a set of PSB M4U2 that sounds better than the Bose but the noise cancelling,comfort, and portability can't compare to the Bose 20i's. They are so comfortable you forget your wearing them. So much easier to doze off on long flights without the over the ear cans pushing into the side of your head. My wife tried them for a while and preferred the Bose to her Sennheiser NC headset. Sound was good, not as detailed as the PSB's but more than adequate for the environment it's intended for. Build quality looks good but expect the cables to eventually wear with the acute bending necessary to put them into the too small case that is included. Found a neoprene zip case 2x as large to allow the cables room to roam and not crimp. I intend to use them only when flying, as I want to keep these till the rechargeable battery no longer charges. Baby them a little and you should get your moneys worth out of them.

Pros: Great NC, Fantastic comfort, Best in Portability, Good sound.

Cons: Cables life is suspect, especially if you cram them into the too small case thtas included. Planned obsolescence? $$$$

Bose QuietComfort 20i

Michael C from Sun Lakes, AZ on 6/5/2014

Crutchfield Customer Review (What's this?)

Excellent product that effectively reduces ambient noise while providing quality sound for listening to music.

Pros: Easy and compact offering quality performance.

Cons: I have nothing negative to state about this superior product.

A Way to Go

Gridley from Asheville, NC on 5/1/2014

Crutchfield Customer Review (What's this?)

The best thing about this product is twofold: noise reduction and quality of sound, on all types of recordings. But while the ear pieces stay in the ear, I find that they come apart easily, particularly when removing them. That's quite an aggravation and diminishes their worth to me.

Pros: Noise reduction, sound quality

Cons: Earpieces are flawed

Peace and quiet in miniature!

Helenmarie from Huletts Landing, NY on 4/19/2014

Crutchfield Customer Review (What's this?)

I hate to carry bulky ear phones on trips and found these ear buds fabulous for travel. They really give outside noise reduction yet fabulous sound in my ears! With the touch of a lever I can communicate with the outside world quickly when needed.

Pros: Comfortable for sleeping to eliminate outside noise such as snoring or city sirens and traffic disturbance. Easy to adjust for phone use.

Cons: Had to try different bud size, for me small, but no big deal. I have always used over the ear type so this still takes some getting used to. Wish they cost less and had longer warranty in case battery fails? Need to inquire about this.

The perfect cure for open offices

Mr. Spock from NYC on 3/28/2014

Crutchfield Customer Review (What's this?)

I got these on a colleague's recommendation to drown out the cacophony of our new "cool" open office seating. They work brilliantly! Once again I get some peace & quiet and can get work done. And I just have them on noise cancelling, don't even listen to any music. BTW because our bodies are not perfectly symetrical, I use the "medium" size for one ear and "large" for the other.

Pros: Your personal cone of silence

Cons: Expensive

Great buy

Yahr from APO Afghanistan on 3/28/2014

Crutchfield Customer Review (What's this?)

I don't know how all these people have trouble putting their headphones in their ears. Use a smaller size if they aren't fitting, mine slap right in and are comfortable as anything. I love how the headphones don't have to use the noise cancelling to work, I have a pair of Beats studio headphones that require the headphones to be turned on which uses batteries, so if the batteries die, goodbye music. These headphones 1. don't use batteries but has a rechargeable unit and 2. DOESNT HAVE TO BE ON. so if your battery dies, you still get music. In ear noise reduction is awesome, doesn't block out what the over the ear products can, but still amazing nonetheless. work really well on airplanes and with loud roommates.

Pros: Lightweight No need for battery life to get music Amazing Bose sound Awesome noise cancelling Very comfortable (three different sizes for the ear piece

Cons: Cost.

Cancel noise well but slightly difficult to wear

Sarah from Florida on 3/22/2014

Crutchfield Customer Review (What's this?)

It takes a little bit of work to get them to fit into your ears properly, but once they do, they really work to reduce noise



Evidently Amazing!

Butchdog from MN on 3/20/2014

Crutchfield Customer Review (What's this?)

Gave these to my wife for her birthday, it was a long shot. No perfume, no flowers, just these. She enjoyed them for a couple days at home and exclaimed over and over how great they were. Then after a long flight she said they were absolutely incredible and far exceeded her expectations. I wasn't too worried about going out on a limb to buy them. They are, after all, Bose!

Pros: Great fit, excellent sound, superb noise canceling

Cons: None


Diane from Indianapolis, IN on 3/12/2014

Crutchfield Customer Review (What's this?)

I've long been skeptical about "noise-reducing" headphones. Noise-reducing earbuds concerned me because I don't like anything inside my ears, like earplugs. But the low, rumbling sound of a generator at my new workplace was threatening to give me migraines, so I decided to try out these Bose 'buds. All I can say is, Wow! They really do work. And they don't go inside your ear (like earplugs do). Expensive, but worth it.

Pros: Eliminate low, rumbling noise Music still sounds great Can still hear people calling out to you -- you're not completely isolated from the world around you

Cons: Takes me several tries to get the earbuds fitted in my ear just right (have to keep rotating them around)

Great earbuds

Pat from WV on 3/11/2014

Crutchfield Customer Review (What's this?)

These earbuds work great. I have trouble keeping earbuds in my ears, but these stay put. They are comfortable to wear and easy to carry around. The noise cancellation works great. The sound is good--I mostly listen to podcasts, but my music sounds fine too. I thought that the noise cancellation control would be a pain to deal with but it's not. I used to use the QC-15 headphones and they worked fine too but if I wore them for a long time them would get hot and uncomfortable. These are more comfortable than the headphones. I like the aware button and the controls work fine with my ipod.

Pros: Good sound, good noise cancellation and comfortable. Battery goes a long time on a charge.


My New Travel Companion

Debbie from Seneca, SC on 3/6/2014

Crutchfield Customer Review (What's this?)

These earbuds are very comfortable and I usually don't like buds. The noise reduction is remarkable. These will go with me on every trip. I especially like the ability to turn off the noise cancellation by pressing one button. Best Valentine's gift ever!




James from Los Angeles, CA on 3/3/2014

Crutchfield Customer Review (What's this?)

Finally a noise cancelling earphone that really works. Comfortable and more importantly, easy to carry around.

Pros: Small portable size.

Cons: The noise cancelling component could have been better designed...problem is that it hangs on and creates potential problems when walking around. Plus I foresee wiring issues because the carry case it comes with is a bit small.

Peace and Quiet

jdd from Boston, MA on 3/3/2014

Crutchfield Customer Review (What's this?)

I fly a lot and finally tired of the constant drone of airplane engines. Further, I wanted to improve the sound quality over standard iphone headphones. These do the trick.

Pros: I don't look like a wannabe DJ or Lando Calrissian's right hand man Episode V. They are pretty comfortable and lightweight.

Cons: Doesn't completely eliminate all noise and when the noise cancellation is turned off, the sound sounds a bit like being in a tunnel. The rechargeable battery is kind of like an extra appendage.

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Dustin Y from New York on 2/5/2014

Crutchfield Customer Review (What's this?)

When I first saw this I was excited, because the QC-15s have a few cons (Bulkier, doesn't work without battery). So this was like the best of passive noise canceling (like my -now stolen- etymotic) plus Bose's active noise canceling tech, which, at least on the QC-15 is superb. I am an Android user (and have a series of iOS + Apple products like this very Macbook Air). I develop software so I need iPhones, iPads and Androids. When I got my QC-15, I remember going to an App Store with my MBAir to try whether the mic would work when connected in the computer. It did, so it was awesome, because I could use it to Skype with people without using the integrated mic in the computer while wearing the awesome headphones. I later gave my QC-15 to a very good friend who couldn't afford them and decided I was eventually going to buy new ones. I finally got these new QC20. As an Android user, I picked the Android version. That was my first mistake.

Pros: - They are light and very portable. The battery doesn't really bother much (but it has a few caveats). - Moderately easy to fit and less tiring (for me) than the full in-ear-canal (Etymotic stuff). I flew 16 hours straight and they didn't really cause a major problem (tho I could feel them by the end). - Easy to sleep with these on a plane while tilting your head. Still some vibrations can be heard, but with the others is really hard for obvious reasons. - The USB charging is nice (Boeing 767

Cons: With the 3 sizes (S-M-L) ear tips, you might not find an appropriate one for your ear size. Mines (I was using Med) would slowly pop out after a few hours. Not a big deal, but I wish Bose would offer more choices (Like Etymotic does). - The battery is not heavy, but heavy enough to cause disconnects if it hangs from a loose plug (like on a plane where the plug is abused a few times a day). - The position of the battery in the "cable" is a win-loss situation. Sometimes you feel like it's great

Big result in a small package

Howard M. from New York City on 1/24/2014

Crutchfield Customer Review (What's this?)

At $299, it is pretty pricey, but certainly worth it. The noise reduction is impressive, but even with this feature turned off, the results are impressive. The sound quality is great, as I have come to expect from Bose. I prefer these to the over-the-ear headphones for their portability and comfort. The sound quality is about the same. The one thing I would have liked, is for there to have been a way to charge the battery by plugging directly into the wall, rather than into a computer or UBS connection. Also, the carrying case could have been a bit larger. As it is now, I have to stuff the headphones into the case.

Pros: See review above.

Cons: See review above.

Bose QuietComfort 20i

C from Austin, TX on 1/18/2014

Crutchfield Customer Review (What's this?)

Best purchase ! I love that there in ear and not over the headphones ! A lot easier for traveling for sure ! I won't be using my Dr Dre executive headphones anymore ! Thank you Bose

Pros: More convenient for traveling

Cons: Only that there brown more colors

Disappointing for the price

M. from Philadelphia, PA on 1/14/2014

Crutchfield Customer Review (What's this?)

I was ready to be wowed. I wanted to like these much more than I did. The unusual fit means they don't seal out noise, so if you like to listen to your music quietly there's a fair amount of sound that bleeds in. I used them at the gym, on the train, and walking outdoors. They didn't help much with wind noise. I'm used to using earbuds that have a snugger fit and, even without noise canceling, did a reasonable job at blocking outside sound. Plus, the weight of the dangling mic-controller tugs at the wires (even using the shirt clip) so they can loosen in the ear. The sound lacks richness in the middle and bottom. Overall, they were disappointing for the price.

Pros: Lightweight, moderately effective at compensating for (though not killing) outside noise.

Cons: Fit isn't that comfortable; faint hissing; sound quality is good not great; price; battery can't be replaced.


tom p from sitka, alaska on 1/8/2014

Crutchfield Customer Review (What's this?)

must of turned them off and on a dozen times before accepting how well they worked. i am a contractor with many changing noises thru the day, don't like over the ear, too isolating and in the way. these don't fall out and i can hear people talking to me and of course still connected to the phone. if they last they are worth the cost.

Pros: stay on comfortably during activity, not in the way, noise cancel works well

Cons: price, only if they don't last, battery life unknown

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Anonymous from L.A. CA on 1/8/2014

Crutchfield Customer Review (What's this?)

Tiny buds; big sound

Pros: Tiny buds; big sound

Cons: small enough to easily lose

bose quite comfort 20i acoustic noise cancelling head phones

Patrick from Nashville,Tn on 1/5/2014

Crutchfield Customer Review (What's this?)

Bought these for my 25 year old daughter for xmas. She says they sound great and the noise canceling properties work very well. She says the sound quality is fantastic. one thing she pointed out to me was that they have a rechargeable power supply and she thinks that if the battery goes bad then phones are no longer usable. I have not done research on that matter. I would think that a new power supply could be installed. I also do not know how long the battery will last. I think they are over priced. I personally have a $39.99 set of Sony ear phones that have a killer sound. When I have them in my ears I cannot hear what is going on around me. Of course I usually have them cranked relatively loud. I think Bose makes a good product . My daughter loves her Bose headphones therefore Merry Christmas.!!

Pros: Great sound. Built very well.

Cons: Over priced.

Definitely Worth the Investment

ENLREAD from Little Rock, AR on 1/3/2014

Crutchfield Customer Review (What's this?)

I frequently travel for work and use the Bose QuietComfort 20i Acoustic Noise Cancelling Headphones while on the plane and when working in the airport. They are amazing; with or without music they tune out the noise around me so I can focus. I also have the Bose QuietComfort 15 Acoustic Noise Cancelling Headphones, but I think the 20i earbuds are even more effective, plus they're MUCH smaller to carry around. They're worth every penny.

Pros: You won't hear babies crying, engine noise, or talking when on a flight or other noise when wearing them anywhere else. Also, their portability makes them an excellent choice over the larger versions.

Cons: When using them while talking on the phone it can be difficult to hear yourself so you might not be able to tell how loud you're talking. Can be tricky when in a public space because you may be shouting, but can't tell. I usually only use one earbud in when using it with my phone so I can get a better sense of the volume of my voice.

comfort and great sound

DebL. from New England on 1/1/2014

Crutchfield Customer Review (What's this?)

Very comfortable but not quite as noise reducing as expected. Dependable great Bose sound.



Perfect size for travelling

Anonymous from Houston, TX on 12/30/2013

Crutchfield Customer Review (What's this?)

I've been upgrading to each newer version of the Bose QuietComfort headphone. I like this one the most so far due to its size. It reduced the weight and space in my backpack. It's more comfortable to sleep with it than the over the ear model.

Pros: size and weight



ev from Philadelphia, PA on 12/26/2013

Crutchfield Customer Review (What's this?)

These headphones are awesome. You cannot hear a thing outside of the music you have plugged in. I tried to have people shout at me loud enough to break through....was not possible. I'll be wearing these a lot.

Pros: sound quality

Cons: comfort. still a bit awkward

bose quiet comfort 20i headphones

Caz from manchester, NH on 12/21/2013

Crutchfield Customer Review (What's this?)



Cons: NONE

Best of the Best

Cafe L from Honolulu, HI on 12/20/2013

Crutchfield Customer Review (What's this?)

My second pair for my staff Christmas party. Has to be the best ever. I used this on a 12 hour flight and it was in my ear for 10 hours, so comfortable for music and movies and complete silence when I was sleeping. All the other companies say it's noise cancellation earbuds but non can compete with the Bose QC 20i. Not cheap but very well worth the money.



Bose qc20i acoustic noise canceling headphones

David from Ohio on 12/8/2013

The first time I tried these I sat in a window seat adjacent to the jet engine. WOW!



Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

Fran Picone from NY on 12/6/2013

Crutchfield Customer Review (What's this?)

Love these new earbuds. Noise reduction and sound quality is excellent. Ear pieces could be a bit more comfortable particularly if you want to sleep on your side. Small size is great to slip into carryon for traveling.

Pros: Noise canceling Sound quality Small size for traveling

Cons: Ear pieces a bit uncomfortable over time.

Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones

HalG from Long Island NY on 12/5/2013

Crutchfield Customer Review (What's this?)

Best around



New Flagship Headphones

Glenn N from Honolulu, Hawaii on 12/1/2013

Crutchfield Customer Review (What's this?)

And I thought the QC 15 was the best noise canceling headphones. No ways! Maybe it's the best over the ear headphones but the QC 20i are by far the best sounding and noise canceling headphones ever made by Bose. And it's less $$ than the QC 15! I never ever thought an excellent in the ear noise canceling headphone could ever be produced. Boy, was I ever wrong. I have given away all my other ear buds and headphones to my friends because I will never use them after experiencing the QC 20i. Best purchase I've made in 2013.

Pros: Perfect fit in the ear. Great comfort and tremendous sound quality. Not bulky like QC 15 Works when powered off unlike the QC 15 headphones

Cons: Trying really hard to think of some cons but unable to.

Bose QuietComfort 201 Headphones

TurkC from Mesquite, NV on 11/19/2013

Crutchfield Customer Review (What's this?)

I've been looking for new headphones for awhile and had settled in on th Bose QuietComfort 15s but have held off due to the size and dissatisfaction in the past with the comfort of over the ear headphones. I travel extensively and have become fed-up with the noise on planes so I decided to move ahead. I first called Crutchfield for an opinion of the 20i vs. the 15. I expected to hear that the acoustic response, which is the most important factor for me, is superior on the QC15 but the consultant actually told me he felt the performance on the QC 20i was a little better than the QC 15. I have called for an opinion a few times over the last year and every consultant had rated the QC 15 best. I bought the QC 20i and recently used them for the first time on a cross country flight. I LOVE THEM. The sound quality is great, the comfort is great, the noise cancellation is excellent. The QC 20i significantly improved my flight experience.

Pros: Sound quality Comfort Noise cancellation

Cons: As with all ear buds, tends to get tangled when packed up.

Great Noise Cancellation

JohnD from Lawrence, KS on 10/17/2013

Crutchfield Customer Review (What's this?)

Great headphones. Much easier to wear for extended periods than the Bose QC15. Audiophiles will quibble with quality but for me it's fine.

Pros: Small. Comfortable.

Cons: Slight reduction in sound quality.

Great headphones

Manny from Ca on 9/27/2013

Crutchfield Customer Review (What's this?)


Pros: Great sound amazing quality

Cons: None

Excellent product

Dave from Tennessee on 9/8/2013

Crutchfield Customer Review (What's this?)

The product is better than advertised. Just returned from a plane trip.......the noise reduction was unbelievable.The earpieces fit well...can find no negative aspects of this item. I am very happy with my purchase!

Pros: Works great!

Cons: None

Another amazing product from Bose

EK from Santa Monica, CA on 9/8/2013

Crutchfield Customer Review (What's this?)

I used to have the Bose QC15 as my noise cancelling headphones during my long transatlantic flights. While great for engine noise cancelling, after a couple of hours the QC 15 started to feel uncomfortable and were bulky in my carry on. The QC20i are supercompact, feel great and they do a noise cancelling job, equal to the bulkier QC15s. As for the sound quality, they are excellent. They are Bose after all. They might be a little on the expensive side, but if you want a compact noise cancelling set with great sound quality, these are the ones to get.




baugustine from Ventura, CA on 8/18/2013

Crutchfield Customer Review (What's this?)

Absolutely amazing. I travel by air frequently for business and have already had two sets of QC2 headphones which make the plane experience tolerable. Bought these two weeks ago, looking for something that fit in my laptop bag better. Expected lower performance due to their size. Boy, was I wrong. They are BETTER than my QC2. I had a flight to Chicago from LA and these eliminate all outside noise, especially the high-pitched jet engine and airflow frequencies. The ear canal piece acts as plug, so all you get is crystal clear, concert hall sound. The External sound feature really shows how much these cancel. Way to go Bose!

Pros: Compact, high-end sound



Hands-on research

Features and Specs

Fit Style In-ear/Earbud
Earcup Type Closed
Earcup Width x Height 1 x 1.25
Noise-canceling Yes
Bluetooth No
Mic For Taking Calls Yes
iPhone Control ---
Lightning Connector No
Android Control ---
Frequency Response Not Given
Sensitivity Not Given
Impedance Not Given
Weight 1.55 ounces
Cord Length 52
1/4-inch Adapter Included No
Volume Control Yes
Parts Warranty 1 Year
Labor Warranty 1 Year

Product Research


Overview: The Bose QuietComfort 20i Acoustic Noise Cancelling headphones combines the audio performance of the Bose IE2 in-ear headphones with the patented Acoustic Noise Cancelling technology. The QC20i comes with an in-line remote/microphone that is compatible with Apple i-devices, including iPhone 3GS and later, iPod touch (2nd generation and later), iPod nano (4th generation and later), iPad, iPad 2, MacBook, and MacBook Pro models 2009 and later.

Acoustic Noise Cancelling Headphone Technology: The patented Acoustic Noise Cancelling headphone technology in Bose QuietComfort headphones provides full-spectrum noise reduction for a better audio experience. Microphones on the outside of the earbuds actively monitor what you hear, including unwanted outside sound. The difference between the unwanted sound and the desired sound is then electronically processed, creating a correction signal that acts to negate the unwanted noise. The speaker within each ear-cup is then fed the correction signal. This signal, combined with the passive noise reduction of the StayHear+ ear tips, dramatically reduces the outside distractions that reach your ears.

TriPort Technology: Bose proprietary TriPort technology allows the drivers of the QC20i headphones to create deep lows while keeping the headphones small and lightweight. TriPort technology, combined with Active EQ, give you lifelike sound for your music, videos, and phone calls.

StayHear+ Ear Tips: The Bose headphones come with StayHear+ silicone ear tips in three sizes (Small/Medium/Large) to help assure a more accurate and comfortable fit. The StayHear+ ear tips offer greater in-ear stability during exercise and other active sports. Advanced materials and design allow the tips to nestle inside the bowl of the ear, while also naturally conforming to the ear's upper ridge. The natural oblong cone shape of the ear tips provides a gentle seal that helps keep unwanted ambient noise out. StayHear+ ear tips also are designed to remain more securely on the headphone itself.

Aware Mode: The Aware Mode temporarily turns off the Active Noise Cancelling to allow you to hear ambient noise while continuing to listen to your music. Whether you're crossing the street, waiting on airline gate announcements, or just wanting to be more aware of your surroundings, you can engage the Aware Mode by pushing a button on the in-line remote.

In-line Remote/Control Module: The QC20i gives you control over your headphones and your music. The 4-button in-line remote/microphone is compatible with Apple i-devices, and features volume up/down, answer/end call, voice commands, music/video functions, and Aware Mode. The microphone enables you to make phone calls and perform voice commands with your iPhone. The control module contains the rechargeable battery, and includes the power switch for Active Noise Cancelling and LED status indicators.

Rechargeable Battery: The QC20i's Active Noise Cancelling is powered by a rechargeable Lithium-Ion battery in the Control Module. The battery is charged with the supplied USB cable in approximately 2 hours. A fully-charged battery provides approximately 16 hours of battery life. Even if the battery is exhausted, you can still use the headphones without Active Noise Cancelling.

Clothing Clip: The included clothing clip help keep the headphones in place when you're on the move. Use the clothing clip to fasten the cable to your clothing, for convenience, stability, and to help manage the cable. This can be helpful during rigorous activities or when using the headphones in a single earpiece configuration.

Storage Case: The headphones come with a small carrying case that protects your headphones and cables when not in use. The case has a small mesh inside pocket for small items, and a zippered closure.

Our Product Research Team

At Crutchfield, you'll get detailed, accurate information that's hard to find elsewhere. That's because we have our own in-house Product Research team. They verify what’s in the box, check the owner's manual, and record dimensions, features and specs. We stay on top of new products and technologies to help people make informed choices.

Staff Reviews

Product reviews from the Crutchfield Labs

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Q & A

Customer Q&A

4 questions already asked

Yes [ KRIS  Jun 06, 2015 ]
Of course nothing can beat over the ear but I would think in the ear would perform better than on the ear. For yard work I use the QC20i and use my over the ear QC15 in the house. I have never tried the on the ear headphones, yet. [ GLENN  Jun 04, 2015 ]
I have had 2 earlier versions of the Bose over the ears noise cancelling headphones. I find little difference between the noise cancelling with the in ear set. They work well and are much more convenient, especially for airplane travel (fit in a shirt pocket) [ John  Jun 04, 2015 ]
Thanks for your question. I would recommend reaching out to an Advisor by phone (1-800-324-9695) or online chat. They will be able to help determine the differences and help you make the best choice for your system and your budget. [ Krissy  May 05, 2015 ]  Staff
When I purchased the QC20i I honestly didn't think it would perform as well as the over the ear QC15. Man, was I wrong. These ear buds really held their own. In fact I no longer use the more expensive QC15. I really prefer the WC20i for comfort and performance. Highly recommended. Yes they are heavy duty enough to stand up to working out in the gym or jogging. Something that was impossible with the QC15 [ GLENN  Mar 05, 2015 ]
Yes. This is a very high quality product. [ TIM  Mar 04, 2015 ]
The system is so light, I don't think you will notice. But keeping the buds in your ears could take some effort.They fit tightly so you should be able to do it [ John  Mar 03, 2015 ]
These headphones are very well built and have a secure fit, so I think they will stand up to the rigors of exercise. Personally, at this price point, I would keep the Bose's for quiet or noise-canceling situations where their high quality sound can be appreciated and get a less expensive set for daily use (that you won't mind if you forget them at the gym or they get lost elsewhere. [ AZHAR  Mar 03, 2015 ]
Absolutely. They stay in you ears very well. [ CAMERON  Mar 03, 2015 ]
these are way too nice to use exercising. Get a pair of sweat-proof ones designed for that. JBL and Denon make exercise-friendly units as well. [ ROBERT  Mar 03, 2015 ]
yes [ ROBERT  Mar 03, 2015 ]
I bought these for my husband he loves them! He does yard work in them and tells me they will stand up to jogging/gym. [ Stacey  Mar 03, 2015 ]
Probably not. They do a great job with back round noise but . They will reduce it I'm sure. They. May. Be uncomfortable to sleep with if you sleep with your head against a pillow. [ DENNIS  Jan 01, 2014 ]
I have only taken one plane trip with these earphones and have found my SURE ear buds work better and are more comfortable. Disappointed in this purchase. W.B. brown [ William  Dec 30, 2013 ]
who`s snoring ? ,if the person snoring is wearing the earphones,I think the wearer will hear there own snoring,I wore my phones on a plane behind the wings and the engines went silent when i turned the phones on ,so i dont think you will hear your partners snoring if you are wearing the bose noise cancelling earphones. i hope that made sense . [ ROBERT  Dec 30, 2013 ]
Thank you anyway. [ Debbie  Dec 30, 2013 ]
I bought the QuietComfort 20i headphones about two months ago and I love them. I travel (fly) 2-3 times a week and they work great not only cancelling the noise of the plane but the audio fidelity is great. Also, the size is much easier to deal with than the over the ear headphones when you're carrying other stuff in your briefcase. As to your question, these are larger than normal ear buds. I think that if you sleep on your side, as I do, they would be jammed into the ear and would be uncomfortable. [ TIM  Dec 30, 2013 ] idea.. [ DAVID  Dec 30, 2013 ]
Good question. I own two sets of noise canceling earphones but have tried neither for the problem of snoring. The real question here is: who is the noise canceling for, the snorer or the snoree? Depending on the sleep position of the wearer noise canceling earphones should do an excellent job. I will research this question further.... [ MIDTOWN  Dec 30, 2013 ]