Crutchfield Customer Review (What's this?)
These might be very good headphones, but I'm afraid I will never know, because the user manual is nonexistent. All that is provided is a quick start brochure that is woefully inadequate. It doesn't even explain the controls well, and the link provided for a complete manual is a dead end. The online help was no help at all. 30 minutes spent trying to link with my smart tv was a complete waste. I remember when JBL was a name I trusted. No more.
Pros: I'll let you know, when I discover one.
Cons: Horrible documentationCrutchfield response on February 21, 2017 Once we saw this review, our Tech Support team reached out to Donald to issue an apology and help him further. We'll either help him get the headphones working the way they should, or help him return them for an exchange or refund. Also, to help save on costs and protect the environment, many products don't include an owner's manual in the box. Manufacturers either include it on a disc or send you to their website to download it. However, one of our tech support Advisors, Josh, takes the time to scan the manuals for products we carry, so you can access them right from our web site. The first item appearing in the "What's in the box?" section for a product on our site is a link to the owner's manual. You can view it in your browser or download it to your computer.