Warning! Minor issue with Sony MEX-N5100BT!
2004 Chevrolet Silverado 1500
Crutchfield Customer Review (What's this?)
I bought this along with a Sony MEX-N5100BT, hoping to have the steering wheel controls working in my 2004 Chevy Silverado 1500. When first installed, it did not work with the steering wheel controls, but made the new car chime sound, indicating it was plugged in. I contacted Crutchfield customer service, and after some troubleshooting, the interface was deemed defective and a replacement was shipped. The replacement had the same issue, so I next called Crux. After two phone calls where they assured me they were looking for a solution, I called a third time a few months after. A woman there immediately knew that the MEX-N5100BT had an issue that did not allow it to work as the manual stated. It was a simple fix, where the steering control portion of the menu must be switched to external, not user. Now the steering wheel controls work. Other than this, it works exactly as it should, and is now great.