Flow is too weak; motor is poor.
I did not purchase mine through Crutchfield. We've had our PetSafe Drinkwell since August, 2017. About two months into its use, I've noticed the little water-fountains have hardly any power at all and just sort of dribble rather than "flow" so our cat could drink from it. Early on, she used it. Now, she doesn't and is constantly at the sinks wanting us to turn our sinks on to get the free flowing water. We keep it clean and use only recommended supplies--but the motor is simply too weak and is not reliable.
Pros: Early on, it worked fine.
Cons: 2 months into its use, it barely pumps the water.Crutchfield response on 1/23/2018 Thanks for your review. We're sorry for the trouble you've had with your fountain. We have not received any similar complaints about the PetSafe Drinkwell Pagoda fountain that we've sold. Also, several of our employees have purchased this model and reported that it is working fine. This product has a one-year warranty. We recommend that you contact PetSafe directly, so they can help you troubleshoot the problem.