Amazing Stand, but...
Crutchfield Customer Review (What's this?)
Okay, so I'm going to give this cabinet 5 stars because it's exceptional quality and arrived in pristine shape. Strictly speaking about that stand, it's exactly what I hoped for. Now for the not so great. No white glove delivery. At this price point, there should only be white glove delivery. Not sure who to ding on this, Crutchfield or BDI, but since it ships from manufacturer my guess is BDI. Delivery guys were professional and even initially offered to help....until they realized that it was more complicated than a simple unbox. Then they were out of here so fast they left a vapor trail. No big D. Who doesn't want to assemble a 200 lb piece of furniture that they left in your house that is standing on end. Yes that's right...vertical...on its end. Luckily I've assembled several pieces of furniture before or the fact that there weren't any instructions to be found may have been problematic. Even sans instructions I got the base on and the Direct TV guy who was also at my house (just moved in) help me lower in and move it into position. I mention all of this for your awareness only. Like I said, the stand itself is awesome. It's the other details that could use someone's attention. No white glove...still SMH. Final grades: Crutchfield=A+; Direct TV guy=A+; BDI Customer service (called them for status update)=A+; BDI packing QC=F, BDI assembly crew=A; and finally Delivery=D.
Pros: Best TV Stand out there for my needs.
Cons: Lack of white glove delivery is frankly insulting at this price point. No instructions in box was pretty lame also.