Initial install issue remedied in followup visit.
Crutchfield Customer Review (What's this?)
InstallInc sub'd installation to a local TV Sales & Service, Inc in Syracuse, NY to complete our service of TV/sound bar in living room corner elevated mount with owner-provided small hutch below for resting Apple TV and Cable TV's DVR. While the installation appeared competent during initial visit, during the follow-up visit to provide further basic orientation to the TV/sound bar and Apple TV setup, we needed an adjustment. When sitting on couch, remote was unable to obtain a line-of-sight with the base of SONY TV with projected Klipsch sound bar obstructing sight. So, installers separated the bottom of the SONY TV from the top of the Klipsch sound bar to remedy line of sight issue. Steve Cavadine was very accomodating with us in following up with any other basic operational issues such as how-to switch from Cable TV mode to Apple TV mode.
Pros: Very professional installation with exception to awareness of line of sight of remote unable to seek action of base of SONY TV with Klipsch sound bar obstructing it. Willing to return to provide wife with additional instructions on how-to operate equipment.
Cons: Need better operator awareness of short people sitting in low couch unable to elevate remote high enough to gain line of sight of SONY TV over a Klipsch sound bar projecting 3-inches forward. Would have welcomed owner operated remote with instructions from InstallInc's reps rather than taking over operation of remote from owner. Just better learning that way.