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Customer reviews, ratings, and comments

Customers' insights transformed our business when we first began, back in the 1970s. Today, we are still guided by your comments, whether posted at ratings sites, shared with Advisors, or sent to Bill Crutchfield himself.

Dear Bill...

Real stories, sent to founder Bill Crutchfield by real customers.

Never in my wildest dreams did I think I could install a stereo and speakers in my 2001 Sequoia...Now I feel like replacing another stereo just so I get to deal with such a fine company.

Dear Mr. Crutchfield,

Never in my wildest dreams did I think I could install a stereo and speakers in my 2001 Sequoia. I got spooked and called CS. Penny calmed me down and got me started with the wiring. I hit a road bump later and called back. Charles helped me with the power antenna. I want you to know I love you guys. By far the best customer service I have dealt with and I am a sales professional. I feel like replacing another stereo just so I get to deal with such a fine company.

Blessings to you and your wonderful dedicated staff.

David

Crutchfield, in my opinion, stands alone with stellar customer service. From pricing, to technical support, to the excellent employees such as Rex and Cecil that I interacted with, I rate your company a resounding “10”.

Dear Mr. Crutchfield,

Words alone cannot express how truly impressed and satisfied I am with the customer service provided by your company. From Rex in sales assisting me in selecting a Blu-ray player to add to my new AV system to Cecil in technical assistance providing me with a simple fix for a connectivity problem I experienced with the Blu-ray player.

Outstanding customer service has in many cases become a thing of the past for many U.S. companies. Crutchfield, in my opinion, stands alone with stellar customer service. From pricing, to technical support, to the excellent employees such as Rex and Cecil that I interacted with, I rate your company a resounding “10”.

You need not change a thing. Just continue the excellent qualities Crutchfield possesses. I will be a loyal customer and always consider Crutchfield first for my electronic purchases.

Thank you very much,

Kenny

I bought my first Sony cassette deck and speakers in the early 80's for a Datsun hatchback. I got great customer service back then. Last year, I got great product assistance when I replaced my stock speakers in my Mini Cooper. Customer Service has been consistently excellent over the years.

Bill,

I have used Crutchfield for my electronics purchases for over 30 years. I bought my first Sony cassette deck and speakers in the early 80's for a Datsun hatchback. I got great customer service and product assistance back then. Last year I got great product assistance when I replaced my stock speakers in my Mini Cooper. Customer Service has been consistently excellent over the years. This is commendable and not seen very often in the service industry. I recommend Crutchfield to anyone who's looking for electronics products. You don't get this level of customer service from big box stores or Amazon. Thank you for continuing this great level of service over the years.

Thank you,
Phil

Crutchfield ratings and reviews at BizRate

We're proud to be the only company to win the BizRate Platinum Circle of Excellence award 17 times in a row.

I have been buying home and car electronics from Crutchfield since the early 90's and have not once been disappointed. They're return policy and service is top notch and their advisors know all there is to know to help you decide on your needs. Excellence!!!”

Tom W.

Best and easiest place to purchase any of your audio needs. Extremely helpful and nice customer service. Highly recommend this company!

Dylan

I have worked with Crutchfield multiple times in the past and it has always been a positive experience. Customer support is excellent, as is the website. I appreciate the convenience of an easily navigated site as I am older and low tech. Crutchfield is always my go-to site for audio products.

Kamjit

Crutchfield has set the bar for all other online merchants! I never hesitate making a purchase; with the all of the support I know my back will always be covered- thank you.

Mike D.

I always check Crutchfield. It's a quality, honest on-line store and I usually buy from them, even after checking some other options. I just trust them.

AspenFamily

I had some confusion regarding various center channel speakers. Aaron explained the differences and gave me his recommendations. One big note I must mention, his recommendation was for the less costly of the two. There was no upsell, just an honest and best recommendation. I appreciate that most of all!!! It was a pleasure dealing with Aaron at Crutchfield.

Jim P.

Really great that Crutchfield offered free delivery to Hawaii, please keep it up. Every physical store that visited on Maui recommended to use Crutchfield rather than search for products on island.

Gary

The staff is very knowledgeable and helpful. I don't buy AV equipment without first consulting with a Crutchfield Advisor.

Ade

Kudos for our people

Our Virginia-based Advisors connect with our customers via, phone, chat, and email 7 days a week.

I had placed an order and the stereo I originally wanted wasn't in stock. Crystal was very knowledgeable about the products and quickly helped me decide on a different unit with better specs for a lower price. Crutchfield rocks because of great people and amazing customer service! Thanks so much.


This is my second buying experience with Crutchfield. I had some very nuanced technical questions regarding my purchase decision, which Clarence fielded for me without issue. Crutchfield's customer support is outstanding.


Cosmo was able to interpret my non-tech speak and find, what seems to be, the perfect receiver. He was concise and quickly figured out what I wanted. I have been a customer for, OMG, like 35 years and you are the absolute best in the biz.


Max is a pleasure to talk to. Not pushy or overbearing. He listens to your questions and makes sure you get the product that's right for your situation. He is by far one of the best in the business. Thanks again Max for your help. This is why I only buy from Crutchfield.


Brandy was Amazing! Extremely knowledgeable, very pleasant and polite. Answered my many questions, and help me pick out the perfect head unit for my wife's vehicle. When I called and left messages with more questions, she always called me right back, and gave me detailed answers, which always put my mind at ease.


Wolf was great and VERY helpful. He helped me pick out and stopped me from ordering an INCORRECT item before I made the purchase. He was very positive and polite.


Better Business Bureau - A+ Rating