My name is Ryan and I'm a 38-year-old married man suffering from a severe case of Peter Pan syndrome. Some people might call it "Young at Heart" but I think my situation is direr. From Legos to laser tag, I've always loved toys. As I've gotten older, my taste in toys has become more elaborate and expensive.
In my 12+ years here at Crutchfield, I've amassed a decent collection of toys. Currently, I own the Sony KDL-46NX810 LED 3D television, the Denon AVR-1912 receiver, the Sony Playstation 3 (Bluray/DVD/Gamesystem), Xbox 360 Elite edition, Nintendo Wii, Cisco Systems HD cable box/DVR, Infinity Beta 40 floor speakers, the Infinity Beta C360 center channel, and Infinity Primus 140 bookshelf surrounds.
In my vehicle, I have the Alpine CDA-9857 with KCE-422i iPod® interface adapter. I also have the KCA-121b aux adapter providing input for external audio sources. At this time, I still have stock speakers and no subwoofer (Blasphemy, I know). I own a 60GB iPod video and the iPhone 4S with too many accessories to list here. In the near future I will upgrade the factory speakers in my vehicle and add a subwoofer.
If you've read this far, good for you, I'm impressed. I will "reward" you with a little more info about my interests. Music: Mainly rock, blues, jam bands, some R&B, rap and hip hop. I hate to name individual artists because I always forget someone. Looking in my "Top 25 Most Played" playlist in iTunes, I find The Black Keys, Foo Fighters, My Morning Jacket, G-Love and Special Sauce, The Black Crowes, Cake, Alice in Chains, Soundgarden, moe., Transplants, Beastie Boys, Audioslave, Weezer, Ben Folds Five, RHCP, Stone Temple Pilots, Bob Marley, Green Day, 311, and Phish.
Sports: All Pittsburgh teams. I'm a huge Steeler fan. I've been to 3 games in Baltimore, 1 at Heinz field and am planning another trip to the 'burgh this fall. I'm also a lonely Pirate fan. 19 straight losing seasons will do that to a fan base. The Penguins won their third Stanley Cup in 2009 and have a solid roster that's in contention every year now.
Hobbies: Golf. I try to play something that resembles golf but I usually fail miserably. I also play softball in a city league here in Charlottesville. I usually play 2nd base or outfield. As you can probably tell from my electronics collection, I'm a video game geek. The combination of the PS3 and Xbox 360 keeps me busy with all the game titles I can handle.
Anyway, that's me in a nutshell. Okay maybe a conch shell. Either way, I'm a just a simple guy with an electronics addiction.
Bang, Boom, Pow! Being in the customer relations field I get a chance to gauge good, bad, awful, and rarely excellent service on my day to day adventures. Having spent a bit a time with Ryan via chat I must say that the service received was Bomb Dot Com. My new head unit is on the way and I can't wait to get that bad boy installed. This was my first purchase thru Crutchfield and although I remember the magazine as a kid I never had it in me to pull the trigger on buying electronics online. A new customer for life and much thanks go out to Crutchfield and the superior service provided by Ryan. Cheers!
I was basically just starting to shop for a new tuner and really didn't know anything about them. Spoke to Ryan and he took the time to ask questions about how I would be using the tuner and what I wanted to do with it. I never felt I was being sold something. I felt he was providing a solution for me. Very pleased with his service.
I just bought a Kenwood DNX6180 in dash DVD/Navigation system for my 2004 Sequoia with Ryan's help. He was highly knowledgeable, helpful, friendly, and professional. Compared to my experience at Best Buy, where I was assisted by a hapless 17 year old who knew next to nothing about the products he was pitching, this was far more satisfying. The feature where he was able to show me related products by loading the product key compensated for most of the limitations of shopping online. I really feel like I received personal, human help. This is a great credit both to Ryan and Crutchfield. I can't wait to get my gear.
Michael D Windhorst
This is the way I like to shop, Thanks Ryan ! lay it all out in an email with links. I had everything on its way in less than 7 minutes. Only thing to improve is if you sent a Bud light with the order.
Living in the middle of the Pacific Ocean, I buy via mail/web order with some trepidation. Well, Ryan made my purchase an easy button transaction. He walked me through all of the decision-making I had to do with the utmost patience; never a hint of "pressure," just knowledgeable advice. My player arrived today, and my trust in Ryan and Crutchfield was greatly rewarded. Cheers, Ryan!
I bought a stereo from another online retailer 2 days ago, and when I tried to call to find out about accessories, they had me on hold for 1 hour, and then I was told they couldn't help me. I canceled my order, and immediately placed it with crutchfield, and I have to say that you are the absolute, ultimate best in customer service. Besides have my order shipped out immediately, I didn't have to go searching for accessories, and there was always someone to help. You never appreciate good customer service until you don't have it. Thanks a million!
My experience with Ryan will change me from a first time customer to a lifetime Crutchfield customer. However much he makes he needs a raise. Beyond knowledgeable and helpful, just simply the best customer service I have ever received.
Call 1-800-388-2911, ext. 3286
Denon AVR-1912 - Home theater receiver with 3D-ready HDMI switching and Apple AirPlay®
Infinity Beta 40 - Floor-standing speaker
Sony KDL-46NX810 - 46" 3D-capable, 1080p LED-LCD HDTV with built-in Wi-Fi®
Kenwood Excelon DNN990HD - Navigation receiver with Wi-Fi®
Alpine HCE-C155 - Universal rear-view camera
Alpine KTX-C10LP - License plate mounting kit for select Alpine rear-view cameras