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Sony WH-1000XM2

Over-ear Bluetooth® wireless noise-canceling headphones (Black)

71 Reviews | 6 questions - 13 answers

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Overview

Our take on the Sony WH-1000XM2

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists. They are definitely one of my go-to recommendations for both travel and everyday use. Sony's flagship noise-cancelers have great sound, sharp looks, and a snug, comfortable fit. Plus you get custom control over the level of noise cancellation.  

Sony WH-1000XM2 folded up

The Sony WH-1000XM2 wireless noise-canceling headphones fold up neatly for travel.

Top-shelf noise-cancelers  

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists. They are definitely one of my go-to recommendations for both travel and everyday use. Sony's flagship noise-cancelers have great sound, sharp looks, and a snug, comfortable fit. Plus you get custom control over the level of noise cancellation.  

Completely personalized noise cancellation

Sony has used adaptive noise cancellation for a while now, and I've always found the circuitry very effective. It takes your surroundings into account, then adjusts the level of noise cancellation. But their "next-gen" circuitry goes one step further. 

The WH-1000XM2 includes special on-ear sensors that can detect whether you are moving or standing still — and even if you're wearing glasses or not. Another sensor monitors barometric pressure. So now Sony can serve up noise cancellation that's optimized to the height of your in-flight plane.

Plus, you can download Sony's Headphones Connect mobile app for direct control over what noises you let in or keep out. 

A convenient way to hear others 

You can even choose to let in important ambient noise or voices. Temporarily turn off the noise-canceling technology by simply placing your hand over the right earcup. Tiny mics will pick up external sounds and voices.  

Sony's quick attention feature

When it's time to place a drink order, just put your hand over the right earcup.

Special aluminum-coated drivers

These headphones are designed to deliver maximum detail from your music. The 40mm drivers have a strong-yet-light aluminum-coated diaphragm. It can respond rapidly and retain its shape, for accurate sound with a clear, detailed midrange. Specially designed vents in the earcups allow air to pass through, accentuating the bass.

And with the Headphones Connect app, you can dial-in the sound signature to meet your preference.

Higher-quality streaming

Music plays wirelessly from your Bluetooth-equipped phone or portable player. Sony's included an advanced form of audio coding called "aptX-HD®," for improved sound quality with devices that support this technology.

And for the best in wireless sound, you can use these headphones together with a Sony High-res Walkman. This pairing takes advantage of Sony's LDAC technology, which allows the wireless signal to retain all the musical detail that gives a song personality.

30 hours of battery life and touch control

When fully charged, you can expect up to 30 hours of wireless listening with noise-cancellation turned on. You can toggle this feature on and off using the snappy touch-sensitive panel on the right earcup. It's also great for controlling music, volume, and calls with a simple tap or swipe of your finger. 

Product Highlights:

  • closed-back, over-the-ear headphones
  • dynamic 40mm drivers with an aluminum-coated, Liquid Crystal Polymer diaphragm for powerful, accurate sound
  • Bluetooth 4.1 connectivity for wireless music listening and phone calls with compatible smartphone
    • aptX-HD® and AAC decoding provides high-quality music streaming from compatible devices
    • LDAC Hi-Fidelity wireless music streaming from compatible sources
  • S-Master® HX amplification offers detailed playback of wireless music
Adaptive Noise Cancellation:
  • active noise cancellation circuitry adjusts to the level of external sound
  • free Sony Headphones Connect app for Apple® and Android™ lets you adjust settings
    • customize the sound and manually choose the level of noise cancellation
  • Adaptive Sound Control uses movement sensors to adapt noise cancellation
    • detects whether you're running, walking, standing still, or riding in a car (app required)
  • barometric pressure sensor
    • optimizes noise-canceling and sound to your altitude when in flight
Easy Controls:
  • NFC-compatible for one-touch Bluetooth pairing with compatible devices
  • earcup touch controls let you answer calls, play/pause music, skip tracks, and control volume
  • quickly turn off noise-canceling by covering the right earcup with your hand
  • built-in microphone for making calls with a smartphone
General Info and Specs:
  • built-in rechargeable battery offers up to 30 hours of wireless use with noise cancellation
    • 10 minutes of recharging provides enough power for 70 minutes of listening
  • includes USB cable for charging and 3.5mm audio cable for wired use
    • airline adapter included for in-flight entertainment systems
  • portable folding design with carrying case included
  • frequency response: 20-40,000 Hz
  • weight: 9.7 oz.
  • warranty: 1 year
  • Our 60-day money-back guarantee

What's in the Box:

  • Over-ear wireless headphones (black)
  • 60" Audio cable (straight 3.5mm plug on one end and a right-angled 3.5mm plug on other end)
  • 20" USB charging cable (Type A USB on one end and a Micro-B USB on other end)
  • Airline adapter (single female 3.5mm to dual male 3.5mm)
  • Zippered storage case
  • Reference Guide
  • Operating Instructions
  • Limited Warranty (US & Canada)

Featured Video

Great sound with punchy bass and excellent noise cancelling. The "touch" controls take a little getting used to, but great build quality and overall value for the money.

Warren, Bellevue, ID

Reviews

Sony WH-1000XM2 Reviews

Average Customer Review(s):

(71 Reviews)
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Details

Hands-on research

Features and Specs

General
Fit Style Over-the-ear
Earcup Type Closed
Earcup Width x Height 3.147" x 3.982"
Noise-canceling Yes
Mic For Taking Calls Yes
iPhone Control Yes
Lightning Connector No
Android Control Yes
Frequency Response 4-40k Hz
Sensitivity 103 dB
Impedance 46 Ohms
Weight 9.8 ounces
Cord Length 60"
1/4-inch Adapter Included No
Storage Case
Charging Case No
Volume Control Yes
Parts Warranty 1 Year
Labor Warranty 1 Year

Product Research

Features

Overview: The Sony WH-1000XM2 Wireless Noise Cancelling Headphones have all of the latest features in wireless headphones for the best experience in personal listening. With Digital Noise Cancellation, Adaptive Sound Control, and Touch Sensors on the earcups, the headphones make it easy to get the sound you want from your digital music files. The headphones include an audio cable for wired listening, airline audio adapter, a USB charging cable, and a zippered storage case.

Bluetooth/NFC: The 1000XM2 has Bluetooth 4.1 for wireless listening from your smartphone, tablet, or Bluetooth music player. Compatible profiles include A2DP, AVRCP, HFP, and HSP, with SBC, AAC, LDAC, aptX, and aptX HD codecs. LDAC transmits approximately three times more data than conventional Bluetooth, with a maximum transfer rate of 990 kbps for exceptional sound quality. For NFC-enabled devices, you can easily pair to the headphones by simply touching the device to the N-mark on the left earcup of the headphones.

Digital Noise Cancellation: The headphones are equipped with built-in microphones on the top of the earcup that captures outside noise and sends and equal-but-opposite cancelling signal to the unit. You'll be able to hear more of your music and less of the outside distractions. The Sony Headphones Connect app has a Noise Cancelling Optimizer that takes into account the shape of your face, whether or not you wear eyeglasses, even the atmospheric pressure, to make the noise cancelling effect even better.

Adaptive Sound Control: Sony's Adaptive Sound Control can detect your activity and adjust the sound settings to you. When traveling, you can immerse yourself in your music with the highest level of noise cancellation. If you're walking, the noise cancellation adapts so you can stay aware of your surroundings while listening to music. While waiting, such as in an airport or train station, the noise cancellation is reduced so you can hear important announcements. These settings can be customized to your personal tastes in the Sony Headphones Connect app.

Sony Headphones Connect App: The Sony Headphones Connect app gives you control over the sound of your headphones right on your smartphone or tablet. In addition to Adaptive Sound Control and Noise Cancelling Optimizer (mentioned above), the app's Sound Position Control lets you choose the direction from which you hear your music (Front, Front Right, Front Left, Rear Right, or Rear Left). You can select from available presets for the Surround VPT and Equalizer features, control your music (play/pause, skip forward/backward, fast forward/backward), and set the Clear Bass and DSEE HX (high range compensation for compressed music files) levels. The Sony Headphones Connect app is compatible with iOS devices (iOS 9.0 or later) and Android devices (Android 4.4 and up).

Google Assistant: The Sony Headphones Connect app now gives you access to Google Assistant. To set up the Google Assistant, you will need to use the app to change the function of the NC/Ambient button on the left ear cup from Ambient Sound Control to Google Assistant. To use Google Assistant, just press and hold the NC/Ambient button and speak. You can ask it to play music, dial and answer calls, reply to messages, find out the weather forecast, and remind you about appointments, birthdays, anniversaries, and when to pay bills.

Touch Controls: Using the touch-sensitive panel on the outside of the right earcup, you can easily control all your music and calls. Volume is controlled with up or down swiping motions, while music/call controls utilize tapping and forward or backward swipes. The Quick Attention feature lets you instantly mute the audio by placing your hand over the touch pad so you can hear an announcement or conduct a conversation without removing your headphones.

High Resolution Audio: The headphones are compatible with Hi-Res Audio, allowing you to hear all of the subtle details of your music. They have powerful 40mm aluminum-coated Liquid Crystal Polymer diaphragms that can reproduce low bass notes and ultrasonic highs up to 40kHz. For true Hi-Res audio reproduction, the included 5' audio cable must be used in a wired connection to your Hi-Res-capable playback device.

Rechargeable Battery: The Sony WH-1000XM2 over-ear headphones are equipped with a 3.7-volt Lithium-Ion rechargeable battery to power the Bluetooth and ANC functions. The battery fully charges in approximately 4 hours via USB using the included Micro USB cable. With a 10-minute Quick Charge, you can get about 70 minutes of music playback. (See battery life estimates below in Specifications.)

Specifications:

  • Frequency Response:
    • Wired: 4Hz to 40kHz (with or without NC)
    • Wireless: 20Hz to 20kHz (44.1kHz sampling); 20Hz to 40kHz (LDAC 96kHz sampling, 990 kbps)
  • Sensitivity: 103dB/mW (wired, NC on); 98dB/mW (wired, NC off)
  • Impedance: 46Ω (wired, NC on); 14Ω (wired, NC off)
  • Full Charging Time: approx. 4 hours
  • Battery Life (estimated):
    • Music Playback: 30 hours (NC on), 38 hours (NC off); 70 minutes (after 10 min quick charge)
    • Communications: 30 hours (NC on), 38 hours (NC off)
    • Standby: 40 hours (NC on), 200 hours (NC off)
    • Noise Cancelling with Headphone Cable Connected: 40 hours
  • Dimensions:
    • Earcups: Width 3.147" Height 3.982" Depth 2.006"
    • Headband: Width 1.058"
  • Weight: 9.8 ounces (w/o cable)

Our Product Research Team

At Crutchfield, you'll get detailed, accurate information that's hard to find elsewhere. That's because we have our own in-house Product Research team. They verify what’s in the box, check the owner's manual, and record dimensions, features and specs. We stay on top of new products and technologies to help people make informed choices.

Accessories
Q & A

Customer Q&A

Crutchfield asked  
Why did you buy this?

Tried them in store and loved them! [ Brian  Oct 06, 2018 ]
I owned a pair of these and they were amazing, until I left them on a recent flight, never to be found again. I liked them so much I had to order them again. I use them at home, at work and on flights. This time I'll wrap bright day-glo tape around them if I have to, so if you are flying and see a guy with bright orange tape wrapped around his headphones... [ Joseph  Sep 27, 2018 ]
Features and sound quality [ M  Aug 28, 2018 ]
I didn't want to purchase a BOSE product. This item received a top review from CNET, a site I trust. [ ARNOLD J  Aug 28, 2018 ]
More features than the Bose QC 35 Series 2. [ Bryon  Aug 19, 2018 ]
Best NC headphones for working in a cube farm [ Collin  Aug 19, 2018 ]
best seller, [ Pawel  Aug 14, 2018 ]
Research has it high ranking. [ M  Aug 11, 2018 ]
My son in law has a set and I tried them out while using my mower. Loved them! [ David  Aug 10, 2018 ]
It was recommended in Jeff's picks. Has the best noise cancellation for the money, I hope it works in my new open office workspace. [ Talmage  Aug 10, 2018 ]
A+ review comments [ Hoa  Aug 09, 2018 ]
Less expensive than the comparable Bose model and good reviews on this and other websites. [ Paul  Aug 06, 2018 ]
Based on reviews here and other websites. [ John  Jul 05, 2018 ]
I like the sound and features better than the Bose 35. Need noise canceling since I fly a lot. [ J  Jun 24, 2018 ]
Sony brand [ Farrell  Jun 15, 2018 ]
Ratings and Sale Price [ MICHAEL  Jun 14, 2018 ]
Comes top rated, high resolution streaming capacity, and $50 off. [ Brian  Jun 13, 2018 ]
best features [ Kevin  Jun 03, 2018 ]
Best sound I tried [ RICHARD  May 17, 2018 ]
Good reviews [ Douglas  May 17, 2018 ]
I read all of the reviews that I could find, and concluded that these headphones are likely to be the best in this category. Hope I'm right, and they make my next flight more pleasant! [ Ron  May 16, 2018 ]
It is top in that category and chosen for it's excellent sound especifically bass, midrange, and soundstage it produces. [ Rolo  Apr 23, 2018 ]
Have been wanting to try these for a long time now. Have heard good things - can't wait! Thank you Crutchfield!! [ TIMOTHY  Apr 22, 2018 ]
Great reviews [ Peter  Apr 16, 2018 ]
Because of high recommendation by Crutchfield. [ Martin  Apr 12, 2018 ]
Based on extensive reviews of many wireless, noise-cancelling headphones noting ideal balance between sound, noise cancellation, and portability. [ david  Apr 01, 2018 ]
Chatted with an advisor and decided that quality is worth the price. I chose the Sony because noise cancelling is quite needed for the office environment but not critical (I don't fly often). The advisor suggested in that case to purchase the Sony and get better sound. That nudged me to the Sony. I told the advisor and I will tell you that your website is excellent for one, zeroing in on the category of product and two, doing comparisons. [ Nonickname  Mar 14, 2018 ]
good reviews and discount [ JEFFREY  Feb 17, 2018 ]
reviews [ Joe  Feb 16, 2018 ]
Good reviews. On sale. Open box buy = more savings. Crutchfield service. [ E  Feb 08, 2018 ]
Good review [ Virgil  Feb 06, 2018 ]
it has excellent noise control compared any other product in the market. and these are smart headphones which are linked to your app, so thats very cool. [ Niravkumar  Feb 04, 2018 ]
Sound quality, battery life, comfort, excellent noise cancellation [ Tom  Feb 03, 2018 ]
Best combination of noise cancellation, sound quality, comfort, usability and features for the price. [ John  Feb 02, 2018 ]
Noise cancellation for traveling. Picked Sony because they had the best reviews for what I was looking for. [ JAMES  Jan 18, 2018 ]
Reviews [ Subhash  Dec 16, 2017 ]
Is a gift [ F  Dec 15, 2017 ]
All the reviews had them rated at the very top of noise-cancelling headphones, and I could buy these for significantly less than the Bose 35. [ Wayne  Dec 12, 2017 ]
reviews [ Steve  Dec 08, 2017 ]
After looking into noise cancelling headphones, it seemed like these were best-in-class. I will be using them for work and travel! [ Peter  Dec 08, 2017 ]
Either this or Bose. This has better revisions versus the bose QC35II's revisions (which were few, like adding a google button, who cares about that?) [ Z  Nov 23, 2017 ]
I believe that according to my research the Sony WH-1000XM2 is all you will ever need in a wireless headphone [ Scott  Nov 23, 2017 ]
I wanted the best noise cancelling and sound - plus the most comfortable option. [ Ross  Nov 21, 2017 ]
I need a great headphone that can do it all. This includes noise canceling, Bluetooth, over the head comfort, long battery life, in flight use and the most important part, I like to hear great sound. [ Clarence  Nov 17, 2017 ]
Noise Cancelling feature is much better than the previous ones I purchased. [ Joseph  Aug 29, 2018 ]
Great reviews. Wanted noise cancelling for concentration. [ Janet  Aug 23, 2018 ]
Best reviews in my price range [ David  Aug 17, 2018 ]
My husband did all the research on the headphones but I didn't want black...I wanted something a bit less masculine looking. [ M  Aug 11, 2018 ]
The product specs , customer feedback [ Dale  Jul 07, 2018 ]
Sound quality reviews were great. Excited to try these out. [ Joshua  Jun 11, 2018 ]
I picked the Sony over the Bose and the others because based on the reviews, I think it may have as good of a sound and it has the barometer for airline flying which I will be doing. The 30 hour battery life is impressive and it was $50 cheaper than the Bose. I had to do it. [ Michael  Jun 08, 2018 ]
Outstanding sound quality and noise cancelling capabilities [ Chris  May 29, 2018 ]
Liked the gold color - different from the black. I read reviews between the Sony and Bose and thought I would go with the Sony. Good price and free shipping. [ Joan F.  May 09, 2018 ]
Simply, they blow away Bose 35ii in sound quality, design, active noise reduction, technoogy, color and cost: $50 cheaper, no tax [ William  May 07, 2018 ]
Had too many problems with Bose noise cancellation headphones so decided to try a different brand in Sony, which is considered the best noise cancellation headphones currently. [ Dean  Apr 16, 2018 ]
best overall ratings and it is available in something other than black [ Edward  Apr 01, 2018 ]
I prefer the design over Bose [ Wayne  Mar 12, 2018 ]
I need noise cancelling headphones to block peoples voices. River recommended the Bowers and Wilkins PX or the Sony's. I decided to go with the Sony's for their noise cancellation. The research says that they are world class on noise cancellation. [ Michael  Mar 11, 2018 ]
Noise canceling reviews [ J  Mar 09, 2018 ]
Technology dovetails with my DAC device, Air travel, neighbor's leaf blower. [ Walter R.  Dec 22, 2017 ]
I did serious research on the product, settled on the Sony WH-1000XM2, gravitated toward Crutchfield because of its reputation, found the price competitive and the on-line ordering procedure fast and easy ... and placed the order. I'm looking forward to enjoying the purchase. [ Teddy W.  Dec 14, 2017 ]
Good reviews [ Stephen  Dec 10, 2017 ]
Sale. Tired of black. [ Dan  Nov 27, 2017 ]
Newest tech by Sony and very convenient inter-reaction. [ Hongyuan  Nov 23, 2017 ]

6 questions already asked

I used this headphone for more than 4 hours at a time during my flight to Japan from Dallas and back primarily for noise reduction and when watching movies. Very comfortable. I am really pleased with it and always have it with me for long flights. [ Alejandrino  Jul 31, 2018 ]
I found the Bose slightly more comfortable over extended use scenarios. That said, these are very comfortable and I have a wide head. [ Grant  Jul 30, 2018 ]
3.5 mm (1/8") stereo (TRS) 90 degree male to straight male. Length is ~ 1M [ Gregory  Jul 11, 2018 ]
It's just a standard male-male headphone cord - iPhone plug size on both ends. [ Caleb  Jul 10, 2018 ]
Ya you connect to two Bluetooth devices simultaneously. But if your laptop runs on Windows 8 operating system this function doesn't work. I had to disconnect from my laptop and then connect to my mobile to receive calls. But it works all fine with my Windows 10 OS and iOS device. Can listen to music on my laptop and receive call on my phone. [ BENAKA  Jun 12, 2018 ]
Using noise cancelling with a non Bluetooth (ie wired) connection is possible. NC has its own hardware button to toggle its mode. The only word of caution is that I found that the ear cups are not very wide, causing discomfort when I wear it for longer than an hour or so...not ideal for long plane rides. And I don't have particularly large ears. I returned these and purchased the QC 35 II instead. The Sony has slightly better noise cancelling performance, probably due to the feature that lets you calibrate it for your environment on demand, but that's not worth much if I can't wear it for extended periods of time. [ Nischal  May 21, 2018 ]
I wasn't 100% sure so I just tried it myself and it works 100% correctly, even holding your hand over the right ear enables you to talk to someone just like it does on Bluetooth [ David  May 21, 2018 ]
Yes, the noise canceling will work, with the power on, through a wired connection. For example I've used the wired connection on airplanes. Noise cancelling works great. [ Minoru  May 21, 2018 ]
The volume was initially low for me until I used the actual headphones to turn up the volume, since then I have not encountered that bug again and the volume is plenty loud [ David  May 21, 2018 ]
I bought the XM2 in December and I am also disappointed with the lack of volume when listening over Bluetooth. If i connect physically with the attached cable and leave the headphones turned on, I can achieve a decent volume level, but it defeats the purpose of buying wireless headphones in the first place. [ Richard  Feb 19, 2018 ]
Obviously a personal preference. However, my wife has told me to turn the volume down because it was disturbing her! These headphones seem to me to go loud enough that i am concerned about damaging my hearing if i go too loud. [ Alastair  Feb 18, 2018 ]
Mine have more volume than the Bose and better sound [ Howard  Feb 17, 2018 ]
It depends on the specific sound bar model and it's capabilities. Most sound bars that feature built-in Bluetooth will only receive audio sent to them from Bluetooth devices (smartphone, tablet, computer) and will not transmit wirelessly to external Bluetooth speakers or headphones. For additional assistance and personalized recommendations, feel free to contact us directly by phone or through our online chat service: https://www.crutchfield.com/support/ContactUs.aspx [ Ryan  Jan 18, 2018 ]  Staff
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