I grew up on Long Island, New York, and graduated from James Madison University in Harrisonburg, VA. I have been at Crutchfield since September of 1990, but have had an interest in A/V gear and electronics for most of my life.
When not at work, I try to spend as much time with my family as possible; my wife Linda, and my three wonderful kids, Doug, Samantha and Elena.
I have been buying from crutchfield for two years and i have gotten THE BEST service. Today i ordered from Doug, and as soon as he picked up the phone i could tell it as gonna be a great conversation. He sounded enthusiastic about helping me and gave me all the info i needed. Thanks Doug, your are the man!
Doug was a pleasure to work with and I look forward to placing many more orders with Doug and Crutchfield in the near future. I have been a customer with Crutchfield since the mid-1990s and have never been let down. Fantastic customer service coupled with fantastic products make a great combination. Also, I recently received a hand wrote thank you note from Doug regarding my recent purchases and that is why I choose Crutchfield for all my audio visual purchases. Thanks for great customer service.
After purchasing a Sony Surround System with perfect ease, free shipping and arrival on the day they said (WOW), I had to call regarding an installation issue. Doug helped us twice. He is an exemplary employee. The best of the best. Patient, kind, helpful and Problem solved. I will never go to Best Buy or any other electronics retailer again. What a team. Merry Christmas.
Pomaikai & Michael Fortin
My husband and I are currently stationed overseas in Sicily, Italy and were having trouble with a car audio system for a '93 BMW 318I we had just purchased. We've been to numerous Euronics stores and many audio websites and after researching and reading tons of forums, wikipedia descriptions of "OHMs" and "RMSs" and difficult conversations with Italian sales personnel; we still couldn't build a proper after market system which would be reliable, safe, and functional. We literally just got off the phone with Doug and was incredibly pleased with his services. He helped us piece together our desired car audio system and also ensured we understood each piece's purpose for an exquisite outcome. After receiving his assistance, We just had to find a way to leave an Outstanding review! Thank you Doug!!! Your recommendations and assistance are highly appreciated! Couldn't have done it without you! ~Ciao, Buona Notte!
Very helpful & kind, the reputation of crutchfield that i love... thanks for your trustworthy help
Doug was helpful and knowledgeable, directing me to just the right product. I've found big box advisors (and that's applying the term "advisors" in the most generous of interpretations) to be often condescending and they assume that I come into the relationship with no knowledge of electronics. Doug treated me with respect and I felt as if I had a true partner in the decision. Thanks Doug!
I spent about ten minutes on the phone with Doug the other day and he reminded me why I do business with Crutchfield. He is knowledgeable, he knows when to listen, and he is just plain friendly. I haven't bought my new car head unit yet, but I'll be sure to tell him which one I settled on. Thanks Doug.
Call 1-800-388-2911, ext. 3227