“I originally bought an Alpine iLX-509 for my 2015 Outback. Unfortunately, there were problems. A replacement radio did the same thing. After my third interaction with a technical help, it was decided a new radio was needed. I was transferred to a product specialist. Imagine the concerns I had: Sending everything back, selecting a new system, crediting accounts ... yuk! Enter Andrea. From the first interaction, Andrea was professional, knowledgeable, sympathetic and efficient. All of the traits we hope for in a phone interaction with customer service. Andrea made the process seamless. Within two days I had a new system, instructions for sending back the old and a new appreciation for Crutchfield's customer service. Thank you Andrea!”

Foster S., June 23

“First time purchasing anything from Crutchfield. Andrea went above and beyond to make it easy and helped me get what I was looking for. I am a new lifetime customer. Well done Andrea! Well done Crutchfield!”

Jeff O., March 30

“I was helped by Andrea decide on the best sub for my Lexus 2015! She made it very easy. She is a blessing! God bless her! ”

Ruben S., March 1

“Andrea was very friendly and super helpful; made my shopping very easy. ”

Juan O., March 1

“Andrea was just perfect! Listened to my questions very intently and provided expert options that I didn't know existed. We talked a bit beyond car stereos, and that gave the whole experience the perfect level of a personal touch. If she isn't teaching a new set of advisors, she should be.”

Jonathan K., February 1

“We needed a new disc CD changer because our 12-year-old 5-disc changer died. Andrea recommended the ONKYO DX-C390. Also, needed a new 30' HDMI cable to replace a damaged HDMI cable to connect our Blue-ray video player to the TV. The 30' HDMI cable was very expensive and Andrea recommended 2 -15' cables with a HDMI connector to connect the two HDMI cables. All items ordered arrived within 2 days and everything was really well packaged. The DVD player was easy to install and works great. Today, I installed the 2 HDMI cables and the Blue-ray video player in now working again so now we can watch movies. I tested one video, and it was very clear. Thank you, Andrea - you were very pleasant and professional to deal with and answered all my questions. I have recommended Crutchfield to our two sons in the event they need any electronic equipment for their homes. ”

George S., January 16