Dwayne
More about Dwayne
Musician obsessed with sneakers and guitar pedals -- a bad show should still sound good!
Specialties:
- Car audio & video
- Car security
Tech I'm excited about:
Car audio, pro audio, giant TVs
Instruments I play:
Electric guitar, electric bass, electric kazoo
Favorite movies:
Ghostbusters, Princess Bride
Favorite TV shows:
The Simpsons, Forged in Fire, Better Call Saul
Have you worked with Dwayne?
What customers say about Dwayne
“Dwayne is the man. He spent over an hour on the phone with me helping configure a custom system for my '78 Toyota Pickup. Super friendly and knowledgeable. He is the reason I will be shopping with Crutchfield again in the future. Cheers Dwayne! ”
Brett D., March 4
“He was very helpful and professional, he understood what I wanted and gave me the best help that I've received, highly recommend to my buddy to contact him for help with sound systems. DESERVES A RAISE!!”
Jorge R., January 14
“Dwayne is a very knowledgeable and insightful employee; with his vast knowledge of all the questions I asked him. He even informed me about specific specs of the subwoofer I purchased that I had zero clue or knowledge about. Dwayne is very easy to talk to while maintaining a professional level of communication. It's great and rare to call a customer service line and actually get a smart, knowledgeable, respectful AMERICAN on the other line! This service alone sets Crutchfield apart from the other audio websites out there! I highly recommend Crutchfield and being just a customer from Illinois think Dwayne should get some kind of raise or bonus for his knowledge and professionalism!”
Mitch E., December 22
“Another great CS expert at Crutchfield! You guys really know how to help. Thanks for your assistance, Dwayne!”
Paul G., December 5
“Dwayne was very knowledgeable and answered my questions quickly. Excellent customer service and professional.”
Randy L., November 12
“Great personable professional customer service, nonexistent these days. Solid advice & recommendations. Dwayne is just great, thank you Crutchfield & please give this guy his due (if u haven't already). Thanks guys!”
John S., November 1
“I was trying to decide between two very similar pioneer systems and Dwayne was extremely helpful in explained the differences and how they could help. He also helped make a package for my specific car to be able to set up the system.”
Andres R., November 1
“Dwayne helped right from the start to get me an upgraded head unit for my wife's car. He knew the features I was looking for and didn't push brands I wasn't interested in. He was super knowledgeable about the features and helped get my order placed quickly! ”
Gage P., October 21
“Dwayne was very helpful and easy to talk to, answered my questions about wet sounds receivers. Thanks. Earl W.”
Earl W., February 19
“Friendly great customer service. I really felt like I was taken care of.”
Jason D., February 17
“Came to Dwayne pre-purchase with some technical questions on Remote Start for an older car that seems to be one of the not-so-simple jobs. Not only did he have all the answers, but he took the time and patience with me to help me fully understand not only the concerns I'd brought, but a few others I had not considered. Didn't push any product on me, Didn't talk down to me. Didn't press me to buy buy buy. Complete Professional - courteous and capable. I continue to be extremely impressed with Crutchfield Support and thanks to Dwayne, I made my purchase moments after the call with much greater confidence in my ability to get it right the first time and total confidence that, with Crutchfield's Support, It'll end up working perfectly. Not my first Crutchfield call or purchase and certainly won't be my last. If you're on the fence to push the boundaries of your DIY comfort zone, this is the place for you. ”
Brian K., January 7
“Dwayne was an awesome advisor! Helped me find a great pair of headphones with a nice deal. Very cool guy and nice to talk to, 10/10! Thanks Dwayne!”
Andrew O., October 5
“Had a 25-year-old rig that I'd driven around for 9 years with junk speakers and a factory tap deck. Finally decided to do something about it using left over pieces from my stereo projects in my kids' cars. Dwayne helped me realize the potential of completely abandoning the factory speakers and wiring. Really only tapped into the power supplies and reverse circuit. The rest was off the Dwayne Dome! Sounds great now and I did it on the cheap!”
Dave C., July 12
“Dwayne was A1.”
Damien M., June 18
“Dwayne was absolutely amazing. He set me up with a radio that no one else had. He knows what he's doing and was nice. I would recommend him a thousand times. Thank you, Dwayne. ”
Martin B., May 29
“Worked with D-Wayne (the Detroit pronunciation) on an AV & Cut Cord solution. Was excellent to work with, knowledgeable and as pleasant as heck. Such a great support staff at Crutchfield. Appreciate all the product research that is done on customer behalf. Thanks - Chris”
Chris N., April 4
“Recently, our "Fisher" stereo amplifier (CA-856) decided that after 37 years of great service, it no longer wanted to work on the left channel. Having been very satisfied doing business with Crutchfield, I called to see what amplifier replacement might be available. I spoke with advisor Dwayne who listened to my tale of woe. I told him that I had looked at a couple of systems on the website, but was not sure of all the technical details of those that had caught my interest. Dwayne was more than helpful without trying to steer me to a system far beyond our needs. In fact, after answering my questions and considering our needs he suggested the Onkyo TX-8220 might be closest to what we were looking for. Dwayne was "spot on" as we now have this great working system that satisfies all our needs! Thank you Dwayne and Crutchfield for yet another success story! Best regards.”
Stephen D., March 16
“Dwayne is an amazing service representative! He always has time for my endless questions about products and how they work. Always informing me about quality of what I'm getting and even providing me technical support with what he can. I appreciate all the time he has given me to talk with him and figure out my audio system. He's a great guy, so much respect!!”
Ryan F., October 25
“Wow! It isn't often that you meet someone as intelligent as Dwayne. Certainly, he helped me with a new woofer and answered any questions that I had. What I probably should not say, but I will, but after the completion of the transaction, we talked a little about things, current events, coins and ... he is so smart about Life! I always appreciate those among us with intelligence and, boy, is Dwayne a smart one. I got him off track and everything flowed from there. I'll end this by saying, of course Dwayne knows his business, it can't happen any other way. He is a well-rounded smart guy about everything. I'll trust him and rely on him to handle my Crutchfield business from now on, I can't have it any other way. I hope everyone appreciates him like I do. Thank you!”
Ken S., June 12
“Dwayne was very helpful in making my decision about which router I should buy. ”
Douglas W., February 2
“Dwayne was super helpful, knowledgeable, and very patient in helping me narrow down some truck box options that would work with my existing amp. Thank you! ”
Shawn T., January 16
“Dwayne has to be one of the most patient, knowledgeable, professional, personable services reps I've ever worked with. I think I was pretty particular, slow, and even difficult sometimes and he was consistently kind, efficient, and helpful. Excellent service and I hope to work with him again.”
Adam M., April 29
“Dwayne is awesome - very friendly and helpful in finding the right unit for my car. All my calls to Crutchfield have been with super helpful advisors, and Dwayne was no exception; never pushy, calm and collected and really considered all of my preferences to find the right equipment. Thanks, Dwayne!”
Mark L., March 26
“Dwayne was an incredible help with replacing speakers and a subwoofer for our Dell computer. He was thoroughly helpful in our decision on our purchase today. He talked us thru choices that Crutchfield offers. Our knowledge was limited but he never got impatient with our questions. Dwayne also set up our check-out cart which made it very simple. The cart had everything we need for successful hook-up. Crutchfield made an excellent choice when hiring him. Thank-you Dwayne! ”
Monica/Ken M., February 15
“Dwayne was great to deal with; patient, knowledgeable and a great help educating me with a DSP Amp and subwoofer for my old truck.”
Matt W., December 15
“Helped me last year get speakers for my boyfriend's truck. I'm clueless with this type of this and he made it incredibly easy! My boyfriend was absolutely thrilled with the speakers and they work amazing.”
Christine G., November 25
“Very nice guy to work with was very helpful I will call him directly next time I need someone. Thank you Dwayne”
Vinny B., July 7
“Dwayne used his expertise to save me hours of time and frustration on research to build a new system for my new truck. I could've read for hours upon hours to maybe get the system I wanted, but Dwayne took my requirements of a middle-range budget and a desire for a system that will bring my jazz and classical music taste to crisp, powerful, clarity in my truck. As a former musician, this is important to me. As a current teacher (science, not music), I appreciate how he helped me on the road to a sweet reward for my daily toils. Thanks, Dwayne! My system in progress: JL Audio ACS112LG-TW1 PowerWedge+T 12" powered subwoofer 2 x Focal ISU 570 Universal Integration Series 5" x 7" component speaker system Focal AP 4340 Auditor Series 4-channel car amplifier - 70 watts RMS x 4 AudioControl Matrix Plus 6-channel line driver or a Sony XAV-AX5500 Digital multimedia receiver ”
Mike M., March 19
“Extremely pleasant and knowledgeable. A prefect example of the Crutchfield brand - happy, pleasant, knowledgeable and kind. Dwayne and the like are exactly the number 1,2 and 3 reasons I keep using Crutchfield. Such an incredible business model how do you find and hire so many people like this! 3rd or 4th purchase here. See you next time!”
Blair D., January 20
“I had a tech question about a Alpine head unit and Dwayne was very helpful. ”
Robert N., October 24
Have you worked with Dwayne?