“Rucker was very friendly, super knowledgeable, and very helpful. He recommended speakers that will be perfect for my build and even pointed out some features that I hadn't considered important. I am very blessed to have connected with Rucker and for him sharing his expertise with mobile audio. I highly recommend him as a technical advisor, and I would gladly talk to him again. Crutchfield is more than a great company; they have amazing employees that recognize the goals of their customers and strive hard to provide complete satisfaction.”

Zach D., February 4

“Rucker was incredibly helpful when I was selecting stereo components for my 93 Mustang. He made the entire process seamless, and the results were better than I had ever imagined. He was even able to connect me with a local shop to do the install and the car came out amazing. Thanks again to Rucker and the Crutchfield team. ”

Sam M., August 9

“Rucker was super helpful. I called explained to him what I was doing and he made everything super easy. He understood my set up/situation and was able to educate me on what would work best, and why. Sent me the links to each item and kept me reassured that everything would come together. This is why I come to Crutchfield!”

Christopher M. R., July 18

“I called Crutchfield and was blessed to talk to Rucker. I explained to him what I had in a 12 year old motorhome that needed replacing His research and diligence in asking me questions got me what I needed. He was a joy to talk to so I asked about a 4x4matrix I had, that wasn't working. Again, he found me exactly what I needed to replace in my motorhome. He is extremely knowledgeable about the products he sells and a pleasure to talk to. The 2 items purchased have worked flawlessly since being installed. Rucker is definitely an asset for Crutchfield. ”

Al L., June 30

“I'm just an old farmer that needed help with a new radio in my old tractor. However, I didn't want to have to install a new antenna on my tractor because I didn't want to have to tear the cab apart. I called your company and Rucker took my call. He listened to my problem, I was able to send him pictures of my old radio and antenna hook up. He found the perfect radio that I wanted, due to wanting a weather band radio, and he came up with the antenna adapter I would need. I ordered the radio and adapter. I truly appreciate Rucker's knowledge and patience as I was at my wits end trying to figure this out. Thank You Rucker, and Thank You Crutchfield for the type of employee's that are on your staff. I will be recommending your company, 100 % Satisfied Customer Here.”

Rick S., June 27

“I had the pleasure of dealing with Rucker today. He helped me with all of my needs even stuff that Crutchfield didn't have to provide for my vehicle. Found everything that I needed and was more than helpful. Best customer service I have received this year! I would highly recommend Crutchfield as a company based off of the interaction that I had with this representative.”

Matthew A., June 13

“I called an had the opportunity to speak with Mr. Rucker. I knew what I wanted but didn't know what exactly I was looking for. I was looking to recreate a system in my 83 Camaro that I used to have in the early 90s. It was certainly a pleasure to speak with Mr. Rucker. We reminisced of old times and old-school systems. I was great to speak with someone that remembers how things were. In 30 min he set me up with a beautiful system that was better than what i use to have back in the day. I'm very happy with the service you all provide and someone like Mr. Rucker to talk to. I instantly felt comfortable with him. Thanks, I will be buying what he set me up with. I'm one happy camper.”

Mark G., May 9

“Amazing service answered all my questions clearly and provided links for the items I would need. Some of the best support I've ever received. Give this man a raise.”

Trent D., May 5

“I needed help with the marina amp on my boat and Rucker helped me more than any other customer service rep I've ever had. Very helpful, and knowledgeable. The Crutchfield chat assist is already great. but he was the best.”

Steve P., April 26

“Rucker was super helpful. He understood my set up/situation and was able to educate me on what would work best, and why. And gave me two very good options. This is why I come to Crutchfield!”

Ben G., April 10

“Rucker is a great guy to work with!”

Dennis M S., March 3

“Just got off the phone with Rucker; exceptional service and discussion. I'm undecided on which speakers to buy and we discussed a few that I've been looking at. Rucker provided some good personal insight of his experience listening to some of the speakers I'm looking at. He also explained their headphone rental program and I requested a set to help me hear and compare the speakers I'm considering. All in all, an excellent phone call and superb customer service! Thanks, Rucker!”

John P., January 22

“I am a retired Civil Engineer/Land Surveyor Technician who has been a lifelong audiophile.”

Michael W., January 14

“Rucker was so good to work with. Not only did he help with a complete custom sound system for my Wrangler TJ, we connected on our love for music and likely created a bond that felt like good friends that could last a lifetime. I'd definitely work with him again and reach out to him for any audio suggestions. ”

Mike H., January 3

“Ever since I bought my 2008 Honda Civic SI last year (2024), it has needed new speakers. The bass is blown, and my son (a Marine) recommended a set that my wife bought for Christmas. When I began researching installation, I noticed that I needed adapters and mounting brackets to complete the install. Before I made the order (about $45), I called Crutchfield to make sure I had the right products. Rucker was my support agent, and he was an amazing ambassador of his company! His intricate knowledge of the product and my specific vehicle needs was apparent throughout our conversation. He was very patient and thorough answering all my questions and sending links to pictures to help me with the install. I like how the Crutchfield website gives me some key info about the agent who I'm talking to. It turns out, he is a very personable guy and was not afraid to share a little about himself. (It's always nice to know we're speaking with a real human, not just a faceless agent who was assigned to my call. I'm not even talking about bots; don't get me started.) When he pulled up my wife's original order, he explained that the mounting products and adapters should have been included in the original cost and sent them free of charge(!!) I am very pleased with Rucker's service today, and it encourages me to recommend Crutchfield as an example of world-class customer service. I will definitely use them in the future when I need their products.”

David S., January 2

“Rucker was a lot of help today; he was very helpful and knowledgeable with my build. Rucker brings great credit upon himself and Crutchfield. Thank you for your help Rucker.”

Stephen G., December 26

“Rucker was very helpful and even gave me info on things I needed, my experience with him was very great.”

Corey M., October 2

“Rucker, from the start was very knowledgeable, and able to direct me to the perfect match of equipment for my existing system. He probably could have upsold me to a more expensive item but did not try all though I inquired about the next upgraded item and expect to purchase it. Rucker is extremely well versed in the equipment we discussed and made well balanced recommendations from his actual experiences. this is my first time buying through Crutchfield and will not be the last time.”

Dennis B., August 29

“Rucker is the best support agent I've ever dealt with in Crutchfield and anywhere else in my life. I'm 18 and I'm just getting into stereos, so I have and had a lot of questions. I bombarded them onto Rucker, especially after I got a radio and disliked it, he assisted me in finding the perfect radio for my car and gladly answered all my questions and basically treated me as a friend. He organized my radio exchange and made it so simple for me. Rucker responds fast, and he always understands, and helps you find and get what you want. He is also very personable; you can talk to him easily and you can have a laugh with him. Overall, 11/10 highly recommend him. He will find exactly what you want within ur budget. Thank you Rucker! -Max ”

Max L., August 15

“I have never been on the phone with someone who was so helpful. He helped get everything right and helped me through the whole process. A+++”

Eric M., July 29

“My 2007 Grand Cherokee's radio, with navigation & back up camera, recently failed completely. I remembered Crutchfield from years past. After reviewing the many double din head units which their software indicated would fit in my Jeep, I settled on Kenwood. It was then that I "met" Rucker who became "my" advisor. During our first conversation, he gave me his direct number and his workdays and hours so I could call him directly in the future - which I did frequently. He was not only knowledgeable on the features and their plusses and minuses; he repeatedly had the patience of Job in helping me understand them. He patiently took his time to explain the various features of different models in a way that I would understand, not only how they worked, but how I would use them, or not. He also convinced me that, with his and tech support's guidance, I could install the radio. He did the same with my camera needs. My installation evolved into a technical nightmare which was handled incredibly well by tech support. My advisor, Rucker, and Eli (and others) in tech support, were incredibly helpful with their patience and detailed guidance and overcame the obstacles. Thank you, Mr. Crutchfield, you have a winning combination of knowledgeable "advisors" and "tech support" staff who speak ENGLISH, are patient, customer oriented, and return customer's calls. That stands alone in today's market!!! And, thank you Rucker for your time, knowledge transfer, and patience!”

Roger P., July 5

“A1 service from Mr. Rucker. It's refreshing to have someone give honest answers instead of trying to just sell you something.”

Robert Al., June 13

“Rucker was very knowledgeable and guided me on making the right item selection.”

Raymond K., June 5

“Rucker was incredibly helpful with answering all of my questions on a system I'm putting together. This is like old time service where you get honest, friendly, knowledgeable help. He literally answered every question I had and gave me some great advice and suggestions on connections and what products would work best with what I needed. Very impressed.”

Brian S., June 5

“I recently made a big order off of Crutchfield and Rucker walked me through everything I needed. He helped me decide what I needed and what I didn't. Best customer service I have ever experienced, you can't find customer service experiences like this anymore! Thanks so much Rucker!”

Dustin L., June 5

“Absolute joy to work with! Was patient, stayed late on a Friday to finish my order. I cannot recommend him highly enough!!”

Scott M., May 31

“There's a reason I always recommend Crutchfield to anyone who asks me about audio: Customer Service! This morning, Rucker provided outstanding customer service even beyond the already great advice I get from Crutchfield. I had been trying to solve an annoyance with different volume levels from my TiVo and Apple TV using paired HomePods for Dolby ATMOS sound from my LG C2 over eARC. Basically, the TiVi BOLT is 2-3 louder than the Apple TV which means if someone was watching content on the Apple TV and had the volume set to a comfortable level and the next person to watch anything selects the TiVo, they're going to get blasted. Rucker really dug deep to confirm that there actually isn't a way to adjust input audio source levels on the C2. A soundbar would have the exact same problem. Some would say it's poor business to tell a customer something they were considering won't address their issue. I couldn't disagree more because to me, nothing is more valuable than trust and if you spent a lot of money on something and it didn't meet your expectations because a salesperson didn't give you a straight answer, you would probably agree. So huge shout out to Rucker for providing the full answer. Not spending money on a soundbar that wouldn't solve my issue is going to allow me to upgrade my car's front speakers in the not-too-distant future, and Rucker's advice on that was just as sound (no pun intended)! He understood what I was trying to do there as well, providing a great option!”

Chris D., May 2

“Wonderful to talk to. I Was very confused about speaker harnesses on my 87 Toyota MR2. He was able to get me the right harnesses in less than 2 minutes. He's very knowledgeable and super kind! ”

Ethan R., February 8

“Great Professional! Very sharp and personable. ”

Jeffrey P. , September 6

“Rucker was a blast to talk with! He helped me get my order straight, he called me back quickly like he said he would which I appreciated. The man knows his gear and also his music. He will definitely be my go-to contact at Crutchfield in the future. Thanks!!!”

Nick F. Jr, August 3

“This guy spent an hour on the phone explaining wiring on my home stereo for Dolby atmosphere and also my headunit and wiring and all that for in my wife's car. I got amps, subs headunit, speakers, lc7i and wasn't sure what I wanted to do but he convinced me to do it right. ”

Christopher R., July 15

“Great customer service and support. Very knowledgeable and helpful. ”

Jeffrey P., June 22

“Rucker is awesome knows his stuff and very helpful and friendly. Looking forward to getting my project car done. Thanks Rucker :-)”

Ruel E., April 24

“I had the pleasure yesterday of being educated by Rucker on a replacement subwoofer. With the amount of questions I asked he was calm and insightful the duration of our call. I am now confident to complete my homework/research prior to buying. ”

Mark L., March 17

“Rucker was awesome ... took his time with this amateur. ”

Robert J., December 24

“Rucker knows his systems and definitely got me on the rite track with my system I'm building. Thanks again! ”

Alexander W. Jr., October 1

“I've been a long time customer of Crutchfield. I called today to get some new speakers for my older car. I had the pleasure of talking with Rucker. He is awesome! He was friendly, knowledgeable and extremely helpful. He made the process super easy. I wish I would not have waited so long to call and order my new speakers. I had spent hours and hours online at a different site. Within about 10 minutes, he had the perfect solution pulled up and sent it to my computer screen like magic! I'm super excited about getting my new speakers. Crutchfield specializes in DIY so I know I will be able to install them myself...with their help, of course. Rucker said the technicians will even help via phone video. I love Crutchfield! I am sure there are several great advisors, but If you are lucky, you will get Rucker as your advisor...I'll bet you can even request him directly for your next order. I sure will!”

Judy R., September 28

“My wife and I met Rucker over the telephone and we asked a lot of questions. Rucker was patient and assured us the Crutchfield is a big proponent of DYI installers. We are an older couple and Rucker and the Crutchfield gave us excellent service and were always quick to answer our calls. I explained to my wife that Crutchfield is a well known and old company, that would help us through the process. We highly recommend that all Do It Your "Selfers" use Crutchfield. We apologize for not taking notes of the names of the support team members that helped us, to those named people we thank you. We never sat on hold and always received a call back, sometime Rucker would pick up the call while we were leaving a voicemail message. THIS IS WHAT WE CALL OLD FASHIONED CUSTOMER SERVICE, in the modern day.”

Terry C., September 9

“Rucker is a pleasure to speak with, and I appreciate his assistance. He answered my questions and ensured that my self-placed order was updated for what I intended.”

Richard R., September 6

“I am new to car audio and Rucker was very helpful in guiding me toward a unique solution to my inquiry.”

Pete I., August 18

“Cool dude. In two minutes I could tell he knew his stuff. Nice to meet you bro! ”

Daniel H., July 27

“Wow, what a great experience. Crutchfield has wonderful customer service! I was having problems with Jaybird earbuds and their customer service only said it was a known issue, but there was nothing they could do. Rucker listened to the problem, very patiently, then arranged for me to return the earbuds to Crutchfield. He advised on which earbuds I should get to replace the Jaybirds. Throughout it all he listened with understanding and great humor, reducing my stress levels. I can't thank him enough!”

Miriam F., June 7

“Very nice and helpful. Sorry I was at work and lost service during our chat.”

Jason G., May 26

“I called and get help matching components with my Bose 901, Series VI Speakers. I spoke with Mr Rucker and boy did I hit the jackpot. He was so Knowledgeable and patient. He advised me to purchase two components to add to my system to get the full spectrum of sound. The results were MAGICAL. I have owned my Bose speakers for 12 years and have never really heard them until now. Thank you Mr. Rucker, you are a consummate professional and a gentleman. I intend to purchase more products under the guidance of your expertise. Thank you again. Hassan (Philadelphia)”

Hassan A., May 25

“This gentleman was an amazing help even though I did not purchase anything right now. He was extremely thorough and I would highly recommend him to anyone”

Brett C., May 19

“Had an inquiry about my '09 Accord regarding stock subwoofer replacement. Rucker was quick to assist with relevant detailed information on the install. Excellent customer service as expected from Crutchfield. You all rock! ”

Breck F., May 13

“Rucker truly cared about guiding me to make the right decision selecting replacement speakers for my Bose equipped MBZ. He knows audio and combined with his product knowledge of the Crutchfield inventory is an example of superior customer service exceeding my expectations. It was a delight to work with him and I will always call him first for all my future audio purchases. Thank you for setting the highest standard of customer service; it is GREATLY APPRECIATED!”

Kenneth B., May 11

“Thanks, Rucker, for your advice! you got what I was looking for right off the bat!”

Marty T., February 19