“Rucker was awesome ... took his time with this amateur. ”

Robert J., December 24

“Rucker knows his systems and definitely got me on the rite track with my system I'm building. Thanks again! ”

Alexander W. Jr., October 1

“I've been a long time customer of Crutchfield. I called today to get some new speakers for my older car. I had the pleasure of talking with Rucker. He is awesome! He was friendly, knowledgeable and extremely helpful. He made the process super easy. I wish I would not have waited so long to call and order my new speakers. I had spent hours and hours online at a different site. Within about 10 minutes, he had the perfect solution pulled up and sent it to my computer screen like magic! I'm super excited about getting my new speakers. Crutchfield specializes in DIY so I know I will be able to install them myself...with their help, of course. Rucker said the technicians will even help via phone video. I love Crutchfield! I am sure there are several great advisors, but If you are lucky, you will get Rucker as your advisor...I'll bet you can even request him directly for your next order. I sure will!”

Judy R., September 28

“My wife and I met Rucker over the telephone and we asked a lot of questions. Rucker was patient and assured us the Crutchfield is a big proponent of DYI installers. We are an older couple and Rucker and the Crutchfield gave us excellent service and were always quick to answer our calls. I explained to my wife that Crutchfield is a well known and old company, that would help us through the process. We highly recommend that all Do It Your "Selfers" use Crutchfield. We apologize for not taking notes of the names of the support team members that helped us, to those named people we thank you. We never sat on hold and always received a call back, sometime Rucker would pick up the call while we were leaving a voicemail message. THIS IS WHAT WE CALL OLD FASHIONED CUSTOMER SERVICE, in the modern day.”

Terry C., September 9

“Rucker is a pleasure to speak with, and I appreciate his assistance. He answered my questions and ensured that my self-placed order was updated for what I intended.”

Richard R., September 6

“I am new to car audio and Rucker was very helpful in guiding me toward a unique solution to my inquiry.”

Pete I., August 18

“Cool dude. In two minutes I could tell he knew his stuff. Nice to meet you bro! ”

Daniel H., July 27

“Wow, what a great experience. Crutchfield has wonderful customer service! I was having problems with Jaybird earbuds and their customer service only said it was a known issue, but there was nothing they could do. Rucker listened to the problem, very patiently, then arranged for me to return the earbuds to Crutchfield. He advised on which earbuds I should get to replace the Jaybirds. Throughout it all he listened with understanding and great humor, reducing my stress levels. I can't thank him enough!”

Miriam F., June 7

“Very nice and helpful. Sorry I was at work and lost service during our chat.”

Jason G., May 26

“I called and get help matching components with my Bose 901, Series VI Speakers. I spoke with Mr Rucker and boy did I hit the jackpot. He was so Knowledgeable and patient. He advised me to purchase two components to add to my system to get the full spectrum of sound. The results were MAGICAL. I have owned my Bose speakers for 12 years and have never really heard them until now. Thank you Mr. Rucker, you are a consummate professional and a gentleman. I intend to purchase more products under the guidance of your expertise. Thank you again. Hassan (Philadelphia)”

Hassan A., May 25

“This gentleman was an amazing help even though I did not purchase anything right now. He was extremely thorough and I would highly recommend him to anyone”

Brett C., May 19

“Had an inquiry about my '09 Accord regarding stock subwoofer replacement. Rucker was quick to assist with relevant detailed information on the install. Excellent customer service as expected from Crutchfield. You all rock! ”

Breck F., May 13

“Rucker truly cared about guiding me to make the right decision selecting replacement speakers for my Bose equipped MBZ. He knows audio and combined with his product knowledge of the Crutchfield inventory is an example of superior customer service exceeding my expectations. It was a delight to work with him and I will always call him first for all my future audio purchases. Thank you for setting the highest standard of customer service; it is GREATLY APPRECIATED!”

Kenneth B., May 11

“Thanks, Rucker, for your advice! you got what I was looking for right off the bat!”

Marty T., February 19