Customer Reviews

Great Customer Support

We love our new Samsung 55" TV. We aren't real tech savvy, so doing all the online stuff to set it up with our apps was a challenge. But we called Crutchfield's Help number and a great guy walked us through what we needed to do to get it all up and running. In the future, we will go to Crutchfield first, knowing how helpful they are in Customer Support.

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Disappointing

50-50 on delivery/physical setup AND the tv setup: 2.5. The delivery was an amazing two days to California, on June 2, a day earlier than expected. I, not young, living alone, was able to get the TV out of the box and into the house. Concerned about dropping it in connecting to the heavy stand, I contacted a handyman friend who set it up, but he, although he owns a Samsung, was unable to do more than put it on the stand and on the TV cart. (His son had set up his TV, he said.) I tried for more than an hour, downloaded the app to my iPhone, but no luck - and no luck manually. So, it has sat unused now for several days and I am thinking about returning it (getting it back into the box will be a challenge.) So, 5 for Crutchfield delivery; and, not able to see a picture, 0 for picture quality. I am thinking of reinstalling my old 32" Samsung, also bought from Crutchfield in 2009 (!) It's outrageous to have instructions on a few pages (the Series 4 460 has a 45-page useful booklet, while this new, more complicated TV has a few 5x8 pages in light font, as though they were saving on ink! (haha) ...Also disappointing to not have any instructions on how to connect the older Sony DVD player, what kind of an adapter for the AV to ?HTML? .... The back of the new TV is streamlined so there are few inlets/instructions. I hate to have to return it ... and will try again, hoping there's instructions on YouTube. (I did initially call Crutchfield and was advised I could return the TV.)

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Crutchfield response on 6/10/2025

Once we saw this review, our Tech Support specialist, AJ, reached out to Elizabeth to help. We'll either help her get the TV set up and working properly or help her return it for an exchange or refund.

Samsung QN75QN90D

Great Picture. Easy to set up.

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Great picture and sound

Quick delivery. Easy setup.

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Nice!

Great tv and priced right

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Exceptional 55"TV

Easy SetupGreat Sound and picture!!!!

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WOW!!

TV is amazing! Just as described. The audio is great.

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Samsung QLED TV

I am very satisfied with my purchase of this TV. I worked with Randy at Crutuchfield and he was very helpful and answered questions to my satisfaction when I asked him. The status of the estimated delivery date was provided to me online and the TV arrived at the date it was supposed to. It was packed very well and between yesterday and today, we've set up the TV with our preferences and found that to be pretty straight forward. We happily find the TV's picture to be as described, i.e., very high quality. We are happy to have made this purchase.

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Great picture

Had to return first 50" tv. Crutchfield help was great. New tv is great.

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No different from a 3 year old model.

I bought this TV to replace (it's in a different room now) an excellent Samsung 65 inch 4k QLED TV (QN90B) that's three years old. With all the great reviews I was expecting an obvious improvement in the picture of new one, but I didn't see much of anything different. Clearly this is a testament to the high quality of the 3 year old TV, but not a high value testament to the new one. If you can find a used 2022 QN90B in great condition for a decent price you should jump on it instead of spending $1800.00 on this new one. One caveat is that I only use our TV's for watching cable and for streaming Netflix, Amazon, YouTube, etc. The new set likely has some features I'd never use (for example Alexa voice control) so if those are things you value perhaps this new TV would suit you better than me.

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avoid bright light wash out

Purchased for a new sunroom. After discussing the set up/room with Patrick at Crutchfield's e recommended this TV so avoid picture wash out. The picture is amazing. Excellent recommendation!!

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Good quality and great price

The television was delivered by a professional and friendly freight company. (5 stars) The 85" is packaged in a way that made it easy to install the stand without having to lay the screen face down. (5 stars) Crutchfield's competitive pricing, selection, inventory, product information, web interface, and customer service (5 stars) The supplied directions for setup are difficult to follow in places. (3 stars) The Samsung t.v. user interface is cluttered, but it may be that I can clean it up. I like our QN8DAA interface and may be able to configure them to be similar but presently they are not. (4 stars) The new remotes from Samsung are simple, easy to use, and are rechargeable. (5 stars) Although I need to tune the picture quality more on this QN90D, it is a bit better than our Q8DAA and I look forward to watching sports on the new t.v. (4.5 stars) The cord grooves on the back of the set looked promising but were just a frustrating time sink and I could not utilize them. They could be engineered better. (2 stars) I appreciate that Samsung's ios is able to support so many applications and is customizable. (5 stars)

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Samsung QN75QN90D

TV quality very good. TV installers outstanding

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2 thumbs down

Great picture. Horrific user interface. It suggests setting up with your phone as the easy way. Great except it got stuck and failed, so I had to set it up the manual way. It killed my rasperry Pi based retro pi gaming console. The picture wouldn't load when I connected it, and I was unable to to restore and had to rebuild the console from scratch. It doesn't have chrome cast built in. It keeps trying to get you to use the horrible smart phone app. I would never recommend this on anyone. My Sony Android TVs are so much better. I had no idea how much I was giving up with Samsung's truly awful user interface.

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Crutchfield response on 4/9/2025

Thomas, we're sorry you're disappointed with your TV. Whenever you are not completely satisfied with anything you purchase from Crutchfield, please contact our Customer Support team at 1-800-955-9091. Purchases from Crutchfield can be returned or exchanged within 60 days of the purchase.

Samsung QN75QN90D

The stand is not strong enough to hold the TV and they sent me a bad stand that one of the screws can go into I can't afford these kind of mistakes the TV is too heavy and I'm handicapped I'm very upset

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Crutchfield response on 3/26/2025

Once we saw this review, our Tech Support specialist, Wolf, reached out to David to help. Coincidentally, Wolf owns the same TV. We'll either help him get the TV secured on the stand and working properly or help him return it for an exchange or refund.

Mediocre printed direction, good TV with intuitive setup

The television arrived quickly and was well packaged per Crutchfield's usual excellent customer service. Also the information about the TV on the website was very good and led to an informed decision to purchase. Although the supplied directions for setup and the remote were not very clear, the process was intuitive once Ingot the set up and running. Also, after playing with the remote for a while and making beginner's errors, I got the hang of it. I was slightly disappointed in the picture quality initially ...not as sharp as I had hoped although a measurable improvement over my previous TV. The set worked seamlessly with the Samsung sound bar that I also purchased as there is a dedicated eARC HDMI port on the set. After moving away from the preset picture settings and discovering how to use the remote to manually set my own contrast, color, sharpness, etc, I found the picture considerably improved for my taste.

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To be determined

So far I'm extremely impressed with your customer service. The TV was delivered last night and it won't installed until the 21st.

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My new TV

Happy with the TV. Great Picture, Easy to setup, and good price. My only complaint was the delivery for the TV. UPS yesterday morning, but need help from me. It was a good thing I was home yesterday, my wife would not be able to help. I might reconsider buying a big TV from Crutchfield, because of the deliver not Crutchfield

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Nice Upgrade.

High Quality. Great price point. Exceptional picture. I chose a smaller 50 inch TV because it fit my space better. I am glad I did. Base supports the TV well.

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Highly Recommend

I was looking for a well-priced, quality 55-inch TV and reviewed several with several different vendors. When I finally settled on the Samsung QN55QN90D, I found Crutchfield to not only have the best price, but free delivery and the Crutchfield tech support. The TV arrived quick and well packaged. I hung it in my Sunroom, so it's not a completely dark room until evening hours. The TV is fantastic and handles the brightness during the day in-terms of colors and is equally superior in the dark room at night. I bought for TV during the day and movies at night. It does both great. I would highly suggest the TV and Crutchfield.

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Samsung QN75QN90D

Great all around TV

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Samsung QN75QN90D

Excellent service from Chris. Love the picture on our new tv.

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Samsung QN75QN90D

Great picture, true colors, excellent definition.

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Samsung QN75QN90D

Excellent product. I have owned Samsung TVs since the days of the plasma, and I am amazed at the continued evolution in technology, user interface, and the improvements in picture quality and sound that Samsung has offered. This TV replaced my 82" Series 7 UHD that I've owned now for nearly ten years, and I only replaced it because I felt it was time. This new model outshines the old in every single way.

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Samsung QN75QN90D

Delivered on time . Product works beautifully

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Great set up

Awesome sound and great picture. Aet up was super easy.

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Samsung QN75QN90D

Excellent product. I am enjoying getting to learn all the features.

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Samsung QN75QN90D

beautiful picture, perfect for lower level rec room

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Great TV

Fantastic picture. Shipped quickly, arrived undamaged. Would highly recommend.

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Great TV

Replaced a several years old Mitsubishi DLP that had a great picture. After fiddling around with the settings on this Samsung the picture is really great. Didn't know what I was missing before, especially when viewing movies in 4k.

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Neo Qled is the ticket phenomenal picture Qualit

Great color, user friendly in set up, amazing picture Quality, and better TV speakers than most how ever I installed a sound bar with surround and just love it the remote for TV is solar powered and very easy to use..

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65" Samsung NeoQled TV

Coming from a Sony 55" 9yr old TV, this Samsung is phenomenal. It was very easy to set up and the brightness and colors of the picture are amazing. The room it is in has a lot of light and so far I do not see where it affects the picture quality. I just got it set up yesterday, but so far I love it

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Good picture - super bright !

Overall a good TV . Easy to set up and navigate. AI picture set up was helpful.

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Samsung QN75QN90D

The tv picture is sharper and colors are more vibrant. Also, found that processor is quicker than my Samsung 65"was. Would recommend this tv.

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Samsung QN75QN90D

I've only had this TV for a week. Therefore, I can't speak to its longevity. However, it has an amazing bright and vibrant screen. Crisp clear contrast and hardly any noticeable motion blur. This TV is in a large room with much light, but there is no glare and it provides plenty of brightness. Such a noticeable improvement over my old Plasma. Although I have an AV receiver, the on board speakers a very capable in this large space. The remote is small, so keep a close eye on it, but it does have a solar panel and rechargeable batteries, as well. Prior to this purchase, I called Crutchfield and spoke with Lexi, who was very knowledgeable and helped me make my selection. As always, Crutchfield provides wonderful resources and wonderful staff, who are always professional, respectful, and who know their stuff.

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Broken and Used

TV is great, but Crutchfield sold me a broken used TV. Turned it on the first time and it turned on as soon as I powered up the power strip. It had clearly been set up already and had green horizontal lines across the entire screen. Crutchfield told me they could get me another one in a week. Bought the same TV for the same price from another retailer within an hour and when I turned on the power strip I had to then turn the TV on manually. It then started with a setup menu that I did not see with Crutchfield's junk. Obviously refurbished poorly and sold as new. This is the second time Crutchfield has delivered a broken TV and the third time they have delivered broken equipment. Buy the TV - it's great! But buy it from a reputable dealer and avoid this website. Huge hassle and the reliability just isn't there anymore.

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Crutchfield response on 11/28/2024

Hi Kyle, we're sorry to hear about the condition you received your TV in! This definitely isn't the kind of experience we want our customers to have. We appreciate your patience as we work with you. Based on your conversations with us, the TV was likely damaged in transit. If you prefer that we don't replace the TV, we can set up a return for a full refund instead. Our customer support team may have other options, as well. Just let us know how we can help.

Awesome TV

For us Samsung is the go-to brand when we're shopping for a new TV. We have four Samsung TVs in the house, and they never disappoint. The QN65QN90D is no exception. The setup was a breeze, the picture quality and sound are excellent. We highly recommend the TV. You will not be disappointed.

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The Best

75 in of Excellence . Best picture I've ever had.

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Samsung QN75QN90D

Remote is not that graat does not do what you think it should do or it is supposed to do

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Samsung QN75QN90D

Fantastic picture and intuitive design!

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Samsung QN75QN90D

it was easy to assemble and get all connections hooked up. remote worked without doing anything. picture is great, but needed help from teck to set up the rest,what a fiasco, but got it done. great set.

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Great tv

So far so good. I really like this tv. Lots of adjustments to fine tune the picture is great. I especially like how bright it is in my full sun family room.

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Samsung QN75QN90D

Delivery was faster than expected. The picture quality is excellent.

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Great TV

Great TV. Excellent picture. Lots of color and other adjustments available to personalize your picture fitting specific room lighting and broadcast differences. Love the eArc HDMI ability. I use it to work seamlessly with my Onkyo receiver for great TV sound from Directv DVR along with Google Chromecast dongle, Bluetooth receiver, XM Radio and Blu-ray player. Very cool! This is our 3rd Samsung brand TV. Very pleased.

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Hit by lightning strike Virginia Beach

Picture is very good but speakers could be better. Great for game stations!

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Worse but better

This is replacing an LG OLED65B9PUA , and first off I can say is that the Samsung isn't quite as good in most respects. The cpu isn't the best as apps take a few seconds to spool up and it has to think a little harder to get things done. In order to use all the functions of the TV you MUST have a Samsung account. The resolution seems a half-step behind LG and is not quite as smooth. However, the brightness of the picture from the back lighting makes you feel the depth-of-picture in a way the LG just can't do. As such, the Samsung picture is better overall in my bright living room. The base, while a decently thick piece of steel, is a bit small footprint-wise.

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Expected better for the price

First off, it has a beautiful picture, especially when you are actually seeing a 4K broadcast. There is nice color saturation and depth. However, I was told the "refresh rate" would be fine for sports, and this is not the case. I'm watching the Olympics currently, and if there's a foot race, all you see is a blur where the legs should be--no definition at all. So I'm fairly disappointed that a $1,500 TV can't do better than that.

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Samsung QN75QN90D

Fantastic picture!!!

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Samsung QN75QN90D

Picture is great. Recognized Roku sound bar immediately.

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55" or larger only

I read several reviews on this model (QN90D) before making my purchase. One thing I did not do, however, was to check Consumer Reports for their reviews. While the QN90D had not yet been rated, the QN90C was, and got excellent reviews, except for the 43", which was rated poorly for off-axis viewing. I have 3 other Samsung TV's - 32", 40", 43" - that do not exhibit this limitation. I had to relegate this model to the bedroom, where it is viewed head-on, so that the color saturation doesn't rapidly fade. If you get more than about 5 degrees to the side, the picture is horrible. So, if you purchase this model, don't go smaller than the 55", as it and larger sizes don't exhibit this issue.

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Samsung QN75QN90D

I am very happy with this TV, especially paired with the Samsung 990D sound bar. Setup was very simple, the picture is very clear. One big disappointment however is the TV tuner. This 2024 TV is only equipped with ATSC 1.0 tuner. I watch my programs over the air and many TV stations are now broadcasting with ATSC 3.0. Why would Samsung who in the previous year provided the TV with ATSC 3.0 but this year only decided to put it in the top end models. I still bought this TV knowing this because I didn't want to pay an additional $1000. At some point I will buy an external tuner with the latest 3.0 but I am so disappointed with Samsung. I do love the fact that Samsung provides an additional 300+ channels plus the 40 some I receive directly with my indoor antenna. I could get more if I get an outdoor antenna.

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Samsung QN75QN90D

Brilliant video and built in speakers very loud for this type of TV! Just choose "enhanced" picture setting for best experience!

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Samsung QN75QN90D

Just installed it yesterday but are enjoying it a lot. Hung it on the wall and was pleased with how easy it was to hang. We only stream and am happy with the apps that are available. The picture quality is very good. The remote is solar charged but is more like light charged. I keep it upside down to keep it charged. The learning curve is somewhat steep with the remote. Read the remote instructions and keep them close. The remote can do a lot of things but you have to know the button combinations to do them. This is our second Samsung tv and know that Samsung makes a good product.

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Poor white balance

Unfortunately it seems the color balanced tv is not as sharp (to much brightness in the screen) as the B&W balanced TV. Other than that it's a very good TV.

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Samsung QN75QN90D

What a marvelous picture! Setup is easy. Highly recommended.

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