Customer Reviews

Alpine INE-W970HD

Nice deck a little pricey but it has some nice features with it.

Have questions for
?

Crutchfield response on

$800 down the drain

Touch screen loses calibration often, turns itself off repeatedly Didn't have these problems with the 960.

Have questions for
?

Crutchfield response on

Alpine, really good choice to replace factory Toyota HeadUnit

Have had this in Our 2014.5 Camry Hybrid for a couple years, and has been very good. Navigation is good, sound is good, no issues.

Have questions for
?

Crutchfield response on

Good nav but not great sound

I've had this about 9 months: Pros 1. Navigations is good but not great ( hard to navigate through screens) 2. Install straight forward with correct connectors( sold separately) Cons 1. Doesn't keep correct time 2. Sound is not alpine standards( I don't know if amp would help but other reviews say no)

Have questions for
?

Crutchfield response on

Not Apline quality

Been a loyal Apline customer for over 30 years, and this is probably the worst unit I've ever owned. I've owned this unit for 2.5 years now and it's been nothing but problems. It shuts off randomly and will freeze from time to time. I'm already looking for another unit that is more reliable.

Have questions for
?

Crutchfield response on

Vast improvement over stock radio

Bought this to put into my 2010 Toyota Tacoma. Overall was pretty easy to install and am happy with the stero unit. The only thingnive noticed is I get a random beep/chirp while listening to music. I haven't had too much time to trouble shoot it yet to see what might be causing it.

Have questions for
?

Crutchfield response on

A hard "Meh".

I would not buy this head unit again. It sounds good and mostly works. Mostly. One major issue is that it will randomly switch inputs (e.g., from SXM to USB), so you can be suddenly blaring L7 while you were trying to listen to a quiet podcast. But mainly, the touch-screen is beyond awful. It goes unresponsive or doesn't do anything though it got an input. You have to tap it multiple times to get it to respond to a button push. Typing an address in the Nav is especially painful, you can tell you're hitting a key (it gets highlighted in the UI), but nothing happens. It's done this since day one. It's unsafe. I'm sorry I didn't send it back right away, but the installation was so epic and expensive I thought I would just live with it. Bad call. In addition, there is no available update I can find for this model, neither firmware nor map. (Maybe that's a blessing, since map updates look to be an epic process involving a Windows computer, a USB stick, and dozens of steps. Painful.) It has a bunch of other, more minor annoyances (antiquated file limitations for USB sticks, long startup time, etc.) that are not what I expect from Alpine. Very disappointing. Maybe I should just fix my long deceased Alpine 7618 h/u...

Have questions for
?

Crutchfield response on

Great product

It was a little rough getting through the wire diagram. It was not really step-by-step. There was some interpretation. I made a call to Crutchfield and the tech helped me immensely. As for the Alpine INE-W970HD, it is awesome! Takes a little getting used to after that, the navigation is stereo a back up camera CD player all work fantastic!!

Have questions for
?

Crutchfield response on

BEWARE!!!!

Remember the good old days when you purchased an alpine stereo and it was awesome. Thats not the case anymore. This unit sucks. Installation was easy, i had Crutchfield pre wire it and as usual they were great. The unit itself is a huge letdown, gps notifications stopped working, it ejects music cd's whenever it wants to, the speeding voice chime goes off all the time, even when im not speeding, the tuner is terrible, the display does whatever it wants to when i turn it on. for the price i expect a lot more. It is out of warrantee now so i am stuck with a boat anchor. I do not recommend this unit at all.

Have questions for
?

Crutchfield response on

Lots of problems

Very, very disappointed. Both the remote control and the manual were not in the box. Also it seems to have some internal problem that makes it think it is driving mode all the time, so I can't change most of the settings, which means I can't use many of the features. I twice watched the installer take the dash apart and do a continuity check through the harness, and the harness was OK. The only positive is that the sound is OK through the standard 2006 Camry speakers.

Have questions for
?

Crutchfield response on 2/26/2024

Clyde, we're sorry you're disappointed you didn't get a remote or receive a manual with your receiver. This receiver does not come with a remote, but Alpine makes an optional remote for this model. You'll find it on our website here. In addition, to help save on costs and protect the environment, many products don't include an owner's manual in the box. Manufacturers either include it on a disc or send you to their website to download it. However, one of our tech support Advisors, Josh, takes the time to scan the manuals for products we carry, so you can access them right from our web site. The first item appearing in the "What's in the box?" section for a product on our site is a link to the owner's manual. You can view it in your browser or download it to your computer.

GPS update a pain in the rear

Highly recommend not purchasing this unit. You have to remove the unit from your dash every time you want to update your GPS

Have questions for
?

Crutchfield response on 2/5/2024

Once we saw this review, our Tech Support specialist, Scott, reached out to Herbert to explain to him how to update his GPS more easily. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. Lifetime tech support comes with every Crutchfield purchase.

Alpine INE-W970HD

I purchased this unit about a year ago, what's the fluid overseas so I just recently installed it and I really like the sound that comes out of it, I have three amps one for front second one for rear and a third one for sub, at first every once in awhile the CD playback would make a noise like distortion or something but it doesn't do it anymore, for those of you who claim that the backup camera does not work, you have to go into settings and actually turn that feature on otherwise it won't work.

Have questions for
?

Crutchfield response on

Good, but a tight fit for a 2013 Tacoma

New to installing a receiver into a vehicle. I was not mentally prepared for the number of connections that need to be made from the back of the unit to an adapter harness and then into the truck. When my SO helped out things went a little better. Also had a few helpful calls into Crutchfield support for GPS receiver placement and location of the parking brake wire.. which you absolutely have to splice into fuse box wiring.

Have questions for
?

Crutchfield response on

Alpine

After having some issues with this unit the camera does not work no image at all .even after talking to tech support twice ?!?The features of this unit are good ,perhaps this was a bad unit .I wish they would refund my money so I could buy some other unit I guess I should have stayed with a Pioneer or Kenwood .I have never had any problems with Crutchfield till now ..

Have questions for
?

Crutchfield response on 10/24/2023

Matt, we're sorry for the issues you've had with your receiver. While your order is beyond Crutchfield's 60-day return policy, you can contact Alpine at 800-421-2284 for further information about the 1-year warranty on this deck.

Alpine INE-W970HD

The unit appears to be exactly what was advertised

Have questions for
?

Crutchfield response on

Garbage!!!

Garbage!!! I've had Dual to work better! 3rd RMA now!

Have questions for
?

Crutchfield response on 6/20/2023

Frank contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

Alpine INE-W970HD

I like the unit, but 2 things existed that I would like to change. One-seems to need to be wired in thru the emergency brake. Two-I don't like the annoying "you are exceeding the speed limit" announcement , could it be muted ? Also, it would be nice if the direction compass would be visible when not using the GPS. Thank you.

Have questions for
?

Crutchfield response on

Disapointed

Hate it, it skips on my iPod and crashes when I use my iPhone. And Alpine has just ignored my emails.

Have questions for
?

Crutchfield response on 5/16/2023

Chad, we're sorry you're having issues with your receiver. If you purchased this product from Crutchfield, feel free to contact our Tech Support team. They can help you solve the problem or set up a return within 60 days of purchase. Lifetime tech support comes with every Crutchfield purchase.

Love it!

After using this radio for a few months I really like it! Everything works great and is easy to use. The backup camera is the most valuable feature in my 2004 Corvette.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Excelente equipment, fair prices excellent customer help!!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Beautiful Android Auto deck with one major design flaw. It's absolutely ridiculous that the parking brake connector is required to be installed just to access the basic device settings. I've never owned a radio with this incredibly stupid design flaw before.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I agonized over this radio, because it was kind of pricey. Did I need the stand alone navigation? Was the screen big enough? Were the buttons big enough? Could I live without a volume knob. It went on and on. But, in the end, I am really happy I bought it. The screen is fine. The menus are intuitive. The buttons are very tactile and plenty large. The touch screen works very well. It is a very nice radio. The stand alone navigation means not having to worry about phone connections. Bluetooth is easy and stable. I have not tried talking on the phone yet. I have not tried a CD yet. I expect both will work well. Installation was a lot, but I also installed an amplifier and subwoofer, front and rear cameras, and the satellite radio. Installing just the head unit would have been straight forward, especially using the wiring adapters. It sounds great!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I like GPS with black back ground and blue roads , but you get no traffic up dates. Last night driving home with cloud cover GPS was way off and we drove though a river and woods, laughing at GPS screen The usb plug is great for songs/lots of cd on one flash drive. I don't like the android auto set up, going to buy small tablet to run Google maps

Have questions for
?

Crutchfield response on

Navigator THX Disaster

This purchasing and installation experience has been absolutely terrible. First, Crutchfield didn't have the correct information on my 2006 Lincoln Navigator with THX option in their knowledge base, but they thought they did, so everything I was told I would need basically didn't work. Nothing was plug and play and the Crutchfield provided wiring schematics were wrong, so in the end, the stereo installer had to cut the original harness, hardwire all of the speakers, bypass the amp in the car, incorporate a separate powered subwoofer I wasn't counting on, the head unit will play to the video screen in the car (I will have to replace that separately at a later time), spent hours on the phone with a Crutchfield tech to no avail, fiddle with the steering wheel controls to no avail, and I had to pay three times the installation costs I was expecting. But I guess you could say other than that, it went smoothly. Now that the head unit is almost in (I will have to take out the bezel and trim it later as the radio is behind it and doesn't quite fit into the slot), we aren't exactly thrilled with this radio. It is simply slow to do anything and I would have bought another unit if I knew the video wouldn't work. Now we are fighting an issue with the volume going up and down all the time despite all of the troubleshooting guides and instruction manuals. Frankly, if I had the choice, I would buy a stock radio off of the internet and save myself weekends of pain.

Have questions for
?

Crutchfield response on 11/23/2022

Once we saw this review, our Tech Support specialist, AJ, reached out to Todd to help him further. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. Lifetime tech support comes with every Crutchfield purchase.

Maps are outdated.

Radio is good... Not sure how to make Car Play work (maybe USB extension is bad. Was not able to find easy way to update maps.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I love this radio!! Everything and more that I hoped for!!

Have questions for
?

Crutchfield response on

Gr stereo

This stereo is great, did not take much time to get it set up!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Came in fast and is awesome in every aspect I love it!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Just installed in my 2012 Volkswagen Passat SE. And it's awesome. No complaints, I had a tech problem on my end. Call CS Tech support, and he was great and figured out what I did wrong. I'm glad I bought from Crutchfield!

Have questions for
?

Crutchfield response on

Where Is The BASS?

This is the third navigation/radio /CD head unit I have installed on my 06 Mustang with the Kicker System this year. Ther first two were units put out by Boss, great sound with great bass response but the navigation was always about 50 yards behind, and you could not adjust the sound loud enough to be heard while driving. Crutchfield was great about replacing the first unit under warrantee, but the second unit while better, was still slow. At that point, I decided to upgrade with this Alpine. The navigation issue was resolved, it's great. But there was almost no BASS response. I made multiple calls Crutchfield Tech, they were great at trying to help me resolve this issue. We adjusted everything that can be adjusted but with little or no success. At one point I even took the Alpine out and put the Boss back in to see if maybe, the amp in the Mustang had failed, it hadn't, it worked as it had, great bass. During one of the later calls the Crutchfield one of the tech's suggested that I might try disconnecting one of the RCA cables, I had been avoiding this because it meant taking the dash apart Again! Well, this afternoon I decided to try this last possible solution. I disconnected the white RCA. There was an immediate improvement, not as good as the Boss or the factory six disk changer but something I can live with. If great bass is what you want, then this is Alpine is probably not for you. The rest of the unit is great.

Have questions for
?

Crutchfield response on

Do your homework

Smaller screen and unit than I expected. Overall, Much smaller than the factory stereo. GPS does not pair to factory antenna. Sits crooked in dash. My sole opinion

Have questions for
?

Crutchfield response on

Pass on this

Pass this one by. For some reason, it emits a beep and displays a picture of a road sign every now and then, even if thete are no road signs present. And if there is a sign, the two do not match. It has an "e-brake" wire that needs to be hooked to something and if now will not allow you to pair your phone car on or off. I asked Crutchfield for instructions to redy tbis and they were of no help. The disply is nice, but it is a clunky radio.

Have questions for
?

Crutchfield response on 6/20/2022

Once we saw this review, our Tech Support specialist, AJ, reached out to this customer to help him further. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. Lifetime tech support comes with every Crutchfield purchase.

Alpine INE-W970HD

Great addition to upgrade 2014 Tacoma.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I have a 2007 Cadillac Escalade ESV, my factory unit was having issues navigation was not reading the disk, did not have usb connections and was ready for an upgrade. The representative walked through a vew systems and I decided on Alpine W970HD. OVER ALL, it is a very good unit. Haven't yet tried the DVD.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Love it

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Works as advertised so far. Gps could be more user friendly like the Garmin's but it gets you where your going

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Excellent product and service provided by Crutchfield. The order was made via their live chat service and it was very smooth. Sales rep guided me to the stereo I had in mind with all the features I looking for my F250 by asking few questions. Once received and connected, although I had purchased the addition service of making all the cable connections for me at Crutchfield, I had a small problem making the stereo fully functional in the truck but thanks to their experienced and supper knowledgeable team of technicians the Alpine INE-W970HD is the best addition I have made to the truck.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Product was exactly as described

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Nice unit had to really modify the dash but looks good.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

It's only been in a few days but so far does all I expected with intuitive menus that have made use easy.

Have questions for
?

Crutchfield response on

Bug Out

Not communicating well with a VW TDI beetle. 3 fault lights on.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Radio has a lot of great features . It puts out great sound

Have questions for
?

Crutchfield response on

Michael

I have always been a pioneer guy but took a chance on this was a little hard to install with all its features but now that's it's in it has been a great radio I would highly recommend

Have questions for
?

Crutchfield response on

Love Alpine and Clutchfield support.

Superior Radio with 1st class Alpine features and great Clutchfield support.

Have questions for
?

Crutchfield response on

Duc

clear images, but take too long to start up, parking brake wire stupid, be aware the salesman will sell parts you do not need, they just want your money.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great product it's exactly what you would expect from Alpine.

Have questions for
?

Crutchfield response on

Make The ALPINE fit even tho Crutchfield says NO!!!

I bought this Alpine for my 2001 Lincoln Towncar Executive Series as an upgrade to replace the INE-w960HD I have in there right now, In order to fit, the dash had to be cut and shaved, im pretty sure more shaving and cutting might be involved to maker her fit, the 970 is bigger, I wanted the 7" screen but it costs $1400 .5 inch bigger and $500 more with no dvd/cd? Well it was sold out when i was looking so i saved $500 for being impatient and grabbed this one before they sell out again+ i bought the optional remote control also?? I haven't installed yet I'm hoping next week for this custom install

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Only reason not a 5 is slow startup. Otherwise it's fab!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Very good clear sound

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great buy

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Everything plugged right in but two wires didn't know where to put them

Have questions for
?

Crutchfield response on

Don't go anywhere else

Crutchfield installation help and wiring harness made this a great up grade for my Mazda 6. With the use of my Iphone it was like having a technician in the seat next to me during the installation. 5 stars for the radio and 10 for Crutchfield.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Amazing system and great customer service! Thank you!

Have questions for
?

Crutchfield response on

Alpine is no longer a high end car aidio anymore

I've had problems with this since day one. I believe I installed this in February and Everyday something acts up. AM/FM/HD radio reception is nonexistent even in bigger cities. And I live in one of the largest. I understand most don't use terrestrial radio anymore but I do. In fact I knew Apline AM band is awful so having HD radio was a must. It's just a wasted feature and I'm not sure why Alpine even bothered adding terrestrial radio to the unit. According to Crutchfield, this radio has the most powerful tuner out of all the head units compatible with my vehicle. XM doesn't work either. Every once in a while when my iPhone is streaming IHeartRadio, the head unit skips...Like a CD.. Even after I unplug the phone. The only way to fix it is to reset the radio while driving. I also lost a lot of factory options and features. Alpine isn't what it used to be. This thing is pure junk! If your vehicle is equipped with a decent radio, I suggest keeping it or replacing it with a factory one if it has failed. You'd be stupid to downgrade to aftermarket head units if your vehicle has a premium infotainment system.

Have questions for
?

Crutchfield response on 11/24/2021

Colin, we're sorry you're having issues with your receiver. While your order is beyond Crutchfield's 60-day return policy, please feel free to reach out to our Tech Support team for help, or for information about the 1-year Alpine warranty on this receiver. Lifetime tech support comes with every Crutchfield purchase.

I was hoping for more from an Alpine unit

Very slow interface. In you are searching within the Navigator for a destination, the keyboard seizes with every letter typed. If viewing navigation while listening to music, it takes a minimum of 3 clicks to switch audio input. If viewing audio input, it takes a minimum of 2 clicks to change audio input. If you set up your own 'custom' menu, it takes 2 clicks to get to that menu (sometimes 3, depending). Because of the way your 'custom' menu is buried, it's essentially a useless feature for trying to make menu selections more accessible. If the unit is turned on, the system is compelled to maked noise: for example, if you were listening to BT from your phone and turned your car off and come back later to start your car, the unit will not have found active BT so it will cycle to the next audio input (FM radio, for example) which will be at a very different volume level. Seems like a small issue, except when you've owned other head units that don't behave this way. It's my suggestion that a head unit should stay where I last had it so I'm not compelled to A) hush the aggravating thing down, with volume controls that are so slow that they don't acknowledge you when the system is starting up then B) cycle through the poorly-designed menu system just to put it back where I had left it when I turned the car off. There is no 'standby' mode, which is actually extremely useful if you want to hush a system while using other features. A 'mute' is available.

Have questions for
?

Crutchfield response on 11/24/2021

We're sorry you're having issues with your receiver. While your order is beyond Crutchfield's 60-day return policy, please feel free to reach back out to our Tech Support team for help, or for information about the 1-year Alpine warranty on this receiver. Lifetime tech support comes with every Crutchfield purchase.

Alpine INE-W970HD

I only had this installed a week ago and so far I really like it! Ihave it connected to a iPhone and play Pandora with no problems.Yes I would recommend this unit. Everyone at Crutchfield were very knowledgeable and helpful! Thanks

Have questions for
?

Crutchfield response on

Nice addition to my Jeep

This has all the bells and whistles I wanted. What I first noticed was the speed of how it searched for radio stations. The music sounds great coming from it. The visual of the screen is awesome.

Have questions for
?

Crutchfield response on

Best decision

Well worth the money. Easy install with the harnesses. It's very user friendly. The touchscreen works great!

Have questions for
?

Crutchfield response on

Highly recommend!

Love this gps/stereo system! Easy install on my husbands 2007 FJ cruiser and sounds and works incredibly! Highly recommend

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Overall great products from crutchfield and great customer service

Have questions for
?

Crutchfield response on

Way Too Complicated.

I purchased new radios and speakers for two cars. The installation on our Jeep, with a JVC radio, and Kicker speakers, was straightforward, and logical. It sounds great. Unfortunately, the installation of this pretty Alpine unit was not easy, nor logical. I believe the issue is with the complexity of this unit. It does a lot more than my factory basic radio. That said, retrofitting this new model into an old car (2004) was beyond my capability. I feel that I am reasonably competent with such matters, but this required an electrician's knowledge. The complexity appears to be hooking up to the steering wheel controls. This requires all sorts of wire connections, including the emergency brake cable. I finally got the unit to work the basic fictions, thanks to the awesome support of Evan from Crutchfield. I decided not to mess the emergency brake wire, since slicing that was a risk I didn't want to take. So, now I have a radio (with deficient reception), CD, and CarPlay. I can't use the unit's GPS since I can't turn off the obnoxious warning when I exceed the speed limit by one MPH. The Bluetooth is also inoperable. I assume all these issues are related to my not connecting the final wire to the emergency brake. While this makes sense, splicing into a key wire is not so, rating I signed up for. I just wanted an upgrade form my old system.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Love the Alpne unit. Crutchfield has proven to me that they are the only source product, knowledge and service!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Works very well much better than stock radio. Very pleased with customer service

Have questions for
?

Crutchfield response on

Alpine home run.

Love it. All there is to say.

Have questions for
?

Crutchfield response on

Not a good fit for older cars

Decent radio. A little too expensive for all the bells and whistles to not work for all applications. The GPS has a habit of nagging you about your speed. Don't know who thought that would be a great feature...

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great company to deal with.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

So far so good. Just now getting it installed

Have questions for
?

Crutchfield response on

Very nice radio tech-support was outstanding

Very nice radio tech-support was outstanding

Have questions for
?

Crutchfield response on

A big disappointment

In retrospect I guess I just made some simple assumptions about a product at this price point that are not there. My old cheap JVC unit ($69) was able to read the CD TEXT off my CD's but this one can't. Thought it was a setting I was missing, but after spending a lot of time going through them all I called ALPINE support. The support guy thought I was from Mars when I asked about CD TEXT. On another topic, I was very disappointed with the Navigation. You don't even see the cross streets coming up...just the street you are currently on - and the general look/feel just seemed cheap to me. My cheap Garmin at least had this 'feature', and the graphic interface was 1000% better with the highway exit signs/etc. The saving grace is a very nice interface when I play music off my USB Flash Drives - I see all the info (artist & album).

Have questions for
?

Crutchfield response on

Disappointed

It seems like a good radio and has lots of features for the money but I spent over 3 hours on the phone with tech support trying to get 1 wire connected properly. This radio requires a connection to the parking brake ground wire and nobody seems to know which wire that is in a 2017 Toyota RAV4. After many hours on the phone we finally found a solution that seemed to work. Yay! Sadly, when I started driving the car the parking break warning went off. Even though the parking brake was not on I could not get it to stop. I'm returning the radio and will have one installed by someone who knows the wiring in this vehicle. I am hugely disappointed.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Excellent radio, all the features I need and great sound. Fast , free shipping. Over the years I have purchased several radios and speakers for my vehicles and customer service and tech service has always been 1st class. Very happy. Bill Trecartin Raleigh, NC

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I love this radio. It went in exactly as the amazing instructions that I got from Crutchfield. The customer service was exceptional as always and the staff is so very knowledgeable. Thank you so much! The only thing I don't really love about this radio is that one it Hass to be in park in order to play a DVD, and I was hoping that my mom could stay occupied while I drove. The other thing is that it constantly tells you when you go over the speed limit. Even if you only go over by 1 mile an hour. Other than that I think it's been great!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great alpine as always wish i could change background image and wish i could change button colors that would match my dash

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

So far I am happy with the unit after one week of imited use. The Alpine install instruction could be better as I was unable to get Android Auto working. Crutchfield's customer service did a great job of isolating the problem. Unfortunately, it required the removal of the unit - no easy task.

Have questions for
?

Crutchfield response on

Great Unit Alpine INE-W970HD

I purchased this unit to replace a 12 year old Eclipse AVN726e. The old stereo worked fine, it just didn't have Apple CarPlay, so I needed to upgrade. The Alpine was fairly priced and in stock which is why I selected it. It has a lot of features that I like and I was able to get everything the previous unit had and more. Nav, HD Radio, SiriusXM, Bluetooth, and CD/DVD capability. With the Crutchfield installation sheets and Metra wiring harnesses, I was able to install everything in about 3 hours total. Overall I'm am very pleased with my purchase.

Have questions for
?

Crutchfield response on

Alpine head unit review

Installed the Alpine head over the weekend. It went well and I only had to call Crutchfield once on Sunday. Didn't know if anyone would answer but a guy named Austin did and was able to answer my question and get me on my way. So far the head seems pretty nice which it should be for the cost... I was surprised the screen colors seem washed out though, like the colors are not very vibrant. I have to read the manual and see if there is a setting for this. One other thing is a woman's voice keeps telling me I'm speeding which is really annoying, hopefully I can figure out how to disable that...

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Love the radio! Others in need of a radio this one is just right.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

My son is really excited about his new alpine radio! Especially the Bluetooth feature.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

The product is outstanding!

Have questions for
?

Crutchfield response on

Awesome Radio -

PROS 1) Looks like a it belongs to my Jeep (please note I ordered some special side panels to make it look extra nice) // 2) Customizable screen and buttons color // 3) Pretty easy to install with Crutchfield recommended accessories and instructions // 4) Sound is AMAZING, a significant improvement over a regular radio // 5) Screen looks great, not much glare, images look crisp // 6) Excellent connectivity: clear Bluetooth voice/calls, Android Auto connects flawlessly. // 7) Music from an USB works nicely too. // 8) The HD Radio and SiriusXM have significantly improved compared to my Clarion 2016 radio. The Alpine gives you all the information about the band, song, logos, etc... It is great when you want to know the name of a song and it looks really nice too. It has an awesome alert option: you can tag a song you like and the radio will tell you when someone is playing it. // 9) Navigation is effective and fast // 10) Accepts a secondary camera, great for front or side cam. // 11) Split screens allows you to see nav and your radio. // CONS - Only 20 presets on FM and SiriusXM, 30 would have been better // - I was not able to upload my Navigation favorites on this radio (I guess I will have to add them by hand, not a big deal) // - The radio takes a couple of seconds to start, but way faster than my previous NAV radio.

Have questions for
?

Crutchfield response on

Alpine install in 2005 Dodge Rumble Bee

I looked around about a year before I purchased this radio and dash kit. The only reason I was apprehensive, I questioned my own abilities to still install a radio. I was surprised how easy it was. I called once regarding the yellow/blue wire that needed to be connected to the emergency brake. Cooper helped me out in a couple of minutes. Overall, it looks great. Have been told it looks factory(compliment in my book). Painting the dash kit was the toughest part. I have never owned an Alpine, and this thing is everything you hear about. WOW.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Love the graphics quality.

Have questions for
?

Crutchfield response on

great option!

I like this head unit, it gives me control of my phone with out the distraction of having to hold it. It make my stock speakers sound a lot better as well

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great unit. Looks as good if it better than stock.

Have questions for
?

Crutchfield response on

Garbage all around

Sounds horrible (via carplay). Screen looks like it was taken from an old toy from the 90s. Its dim and the touch barely works. How in the world is this product sold?!?

Have questions for
?

Crutchfield response on 4/7/2021

Brad contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

Alpine INE-W970HD

Does what I wanted. Works great . Their double din size was a little larger than tho opening in my Motorhome, so I had to do a little modification

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Great radio, I was able to install this fairly easy and i love the layout on this head unit.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

I love this system!!

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

BEST SUPPORT I HAVE EVER RECIEVED. THESE GUYS KNOW WHAT THEY ARE DOING.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Purchased unit and installed it found the rear view camera input was defective however, the customer service was very helpful and got a replacement on its way.

Have questions for
?

Crutchfield response on

Alpine has almost figured it out

Installation instructions are missing a few steps, but a couple of phone calls to Crutchfield support straightened me out. This Alpine is a great improvement over my stock, no touch screen unit, but I was very disappointed that it does not use my existing 7 speaker sound system. It connects to front left and rear right only. Yes, really. Alpine couldn't figure out how to connect to all of my speakers.

Have questions for
?

Crutchfield response on

great Alpine

great replacement nav receiver

Have questions for
?

Crutchfield response on

Quality name, quality product

Really great head unit. Graphics are very pleasing and sharp. Has a lot of customizable colors and menu options. GPS works well, I like its search function and has a lot of interest points. I like that it still has some buttons, in retrospect I wish I had gone with a dial. I chose it because it still has a CD player and a few physical buttons. Bluetooth works well. I ran the HDMI line but have not tried it yet. Really sad about the installation kit though, it doesn't lineup very well at all with my dash. I had to do a lot of Dremeling and there's an obscene gap at the top that I'll have to deal with later. Would have been perfect if the whole thing sat about a quarter inch lower. I still can't get the steering wheel controls to work with the new unit either, though I followed the instructions to the letter. Brake line was a little tricky too, but I'm sure they all are on these new units. Long story short, their installation kit failed me. This unit has it unusually long boot up/start up time too, didn't see that mentioned in the description. I like that it has 20 presets and the HD radio function searches well. Have not tried the satellite radio. Overall I really like it for the price I got it.

Have questions for
?

Crutchfield response on

From Excitement to Disappointment

Where do I start? Growing up Alpine was synonymous with great sounding car stereo equipment. Today, unfortunately Alpine (at least this unit) is too much focused on navigation and sound quality has gone out the window. I purchased this unit becuase it had a CD player, with the added bonus of DVD player touchscreen and blue tooth technology. I was told that it would sound at least as good as my old school Alpine 9886, but I found out quickly great sound is in the eye of the beholder. As far as sound quality, the unit is just loud, with very poor range of highs, lows, and mids. My subwoofers are just much, tweeters are non existent. It sounds like an overpriced fancy factory car stereo. Only later did I learn (after an expensive install and removal) that this unit only has a 3-band equalizer. And it takes forever to load. The sound quality of playing music on the phone, USB and DVD drops off DRAMATICALLY from store bought CD. Even if you are able to get past the sound quality issues, you still have to deal with an overpowering navigation system that ducks the and tells you "YOU ARE EXCEEDING THE SPEED LIMIT" and beeps every time you do a rolling stop sign in your own neighborhood. , but figuring out how to use the function (eject) are difficult. If you want a navigation system with all the bells and whistles, this unit is for you. If you want high fidelity quality sound, I would not recommend this unit. I expected more from Alpine.

Have questions for
?

Crutchfield response on 10/27/2020

This customer contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

Great Buy.

Love the look of this radio, Looks like it came with the vehicle and very easy to use. Makes my vehicle look newer than it is.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Bought this as a replacement for Pioneer that stopped working after 3 months. Stay away from this Alpine unit.Bluetooth never worked. I expected better from Alpine.

Have questions for
?

Crutchfield response on 10/6/2020

Tom, we're sorry you're having issues with your receiver. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team. Lifetime tech support comes with every Crutchfield purchase.

RX8 Install

Great sound quality that I would expect from Alpine! Also customizable to adjust even your back lit controls to match your vehicles dash running color.

Have questions for
?

Crutchfield response on

Brentwood

Inaccurate description, paid nearly a thousand dollars for a head unit that is advertised with a 9 band equalizer when it only has 3 bass mid and treble. That is a huge problem I would not have bought this unit if I known it did not have a proper equalizer so now I'm out $375 for an install if they'll let me exchange it.

Have questions for
?

Crutchfield response on 8/31/2020

Brian contacted our Customer Support team and exchanged for another receiver. Purchases from Crutchfield can be returned or exchanged within 60 days.

Alpine comes through again!!

Alpine is my favorite when it comes to head units and this one does not disappoint!! Pretty much does everything and I can still play my cds which makes it even better!!

Have questions for
?

Crutchfield response on

Crutchfield #1

Has pretty much every option and adjustment you can think of. Works Great, looks great and sounds good with my Infinity speakers. Also added the lil amp Alpine has and it's a nice addition. Had an issue with bluetooth on the initial unit but Crutchfield handled it with a replacement in no time at all and Heather @ support was Great to deal with! Alpine support was abysmal compared to Crutchfield BTW... Your customer service and competitive pricing keeps you on top guys! Keep up the good work!

Have questions for
?

Crutchfield response on

Just as expected from Alpine

Very nice and easy to setup. Install was easy especially with Crutchfield ready harness. A lot of features and tuning capabilities. A lot of plugins for extra inputs like front and rear cameras. Will buy another for second vehicle!

Have questions for
?

Crutchfield response on

Great Unit.

Great radio head unit. Just make sure that if you want to have Sirius XM that you also drop an extra $60 + beans and buy the tuner. Did not know this at the time of purchase nor was I told of this tid bit, but after installation had to open up the space to place the tuner in again. Pain in da butt. Would have been nice to know this upfront.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Alpine really need to make the instructions more user friendly. had to call to and have some one explain how to get all the menus to work. i read the book twice and did not see the part you must apply the parking break 3 time and leave it on the 3ed time, then the cam settings will come on.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

This is a great radio. NAV built in and sound is clear. I'm happy I bought this one.

Have questions for
?

Crutchfield response on

Almost perfect

This head unit is great. I'm still learning all the features. I really like that you can have a small gps viewing area on the left and music control on the right. I also really like the MY Menu section. My Main Con: When you turn on my Jeep, it take 24 SECONDS to load before you can use any of the features like music, navigation... As of right now, I am researching to see if I can do a software or firewall so the load time is hopefully only a few seconds.

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

Quality of craftsmanship is outstanding Installation was easy Customer service was great answered my question and was very knowledgeable about my car

Have questions for
?

Crutchfield response on

Alpine INE-W970HD

The Alpine W970HD was a great upgrade for my 2014 Toyota Tacoma. I had already replaced the unit once, but had a lot of problems with the first aftermarket unit I purchased 6 years ago. Crutchfield made it easy (relative as to how things go when you're ripping parts out of your dash) to upgrade, and I'm initially VERY happy with the results. Things I like: Awesome out-of-the-box sound - I didn't have to fiddle with the EQ settings a bunch - even "flat" the unit sounds good - only minimal adjustments to get the sound that I wanted. Quick boot, especially if you're in radio mode: The unit boots up pretty quickly, much quicker than the former aftermarket unit did. Backup camera: I love that the unit treats you like an adult, and doesn't have the "warning: check all surroundings" displayed across the screen that blocks parts of the view where you are backing - just simple guidelines that you can turn on or off - also has "hitch guide" as a setting. Supports Apple CarPlay seamlessly, so you can just tell Siri where you want to go. I haven't played much with the built-in GPS yet, probably not something I'll use a lot, but good to have for sure because in remote areas of the desert you do not have cell service, and this also has an "off road" and 4WD trails mode - looking forward to checking that out.

Have questions for
?

Crutchfield response on