Customer Reviews

Kenwood Excelon DNX697S Navigation receiver (Factory Refurbished)

MFR # DNX697S (REF)

4 reviews

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Not satisfied at all.

Ronald from Central City, KY on 6/6/2025

2011 Mazda MX5

Verified customer

Installation is awful on a 2011 Mazda MX5. Will have to try something else. Only thing that works on the radio after installation is the gps. Radio did not fit. Had to modify mount to even get it into the space provided for the installation kit. None of the hookups were right. I have an extra connector that the installation does not address. Will have to uninstall it and see if I can get it working.

Crutchfield response on 6/9/2025

Ronald, we're sorry you're having issues with your receiver. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. They can help you solve the problem or set up a return/exchange within 60 days of purchase. Lifetime tech support comes with every Crutchfield purchase.

Nice unit with minor drawbacks.

Peter A from Ocala, FL on 4/21/2023

Verified customer

The unit works well, and the hookup was easy except for the backup camera wire. It was not a radio problem, it was a vehicle problem. Had a little trouble getting power to the unit, but tech support fixed it, and all is well. I do not like how the radio fits into my Mercedes SKL 280; the buttons are recessed and not easy to push. I am happy with Crutchfield and moderately happy with the radio unit.

Pros: Good sound, lots of options

Cons: Buttons are hard to push, but it may be the vehicle it's in. (Mercedes SKL280).

5 of 5 found this helpful

Unusably slow

Andrew from Woodland Hills on 8/11/2022

2013 Subaru XV Crosstrek

Verified customer

Do not buy this unit. It is unreasonably slow to start up, I timed it and it took 26seconds from starting the car to the backup camera showing an image. Ridiculous.

Crutchfield response on 8/15/2022

Andrew contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

5 of 10 found this helpful

WILMINGTON

BRIGGS from WILMINGTON on 5/9/2021

2009 Chevrolet Express

Verified customer

nice head unit- bought factory refurb- but missing install hardware. No screws (M5), luckily I had some. No RCA to 3.5mm connector No self adhesive metal pad for GPS antenna mount. I managed working around these things, just bummed I had to get resourceful on a purchase of this value.

9 of 11 found this helpful

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