Not every website is an authorized retailer for the products they're selling. But Crutchfield is an authorized dealer for every single brand we carry. See why that matters.
Some manufacturers will only honor a request for service under warranty if the item was purchased from an authorized retailer. You may be asked to show proof of purchase in the form of a dated invoice from an authorized retailer.
Unauthorized retailers, also called "gray market" retailers, sometimes sell units that look the same as those intended to be sold in the U.S., but do not meet the same performance specifications. For example, they're unlikely to be UL listed, and may be unsafe; they may lack accessories provided with U.S., models; and they may be difficult to repair.
Because many manufacturers provide authorized retailers with thorough, ongoing training, those retailers have more info on how to set up and use their products. They may also be given info about product recalls or modifications.
Being an authorized retailer is just one of the reasons customers choose us.See 12 more reasons
If they say no, ask why not. Can you be sure the gear you're receiving is safe, UL-listed, and designed for use in the U.S.? Also, check with the manufacturer to understand if your warranty will be valid?
At Crutchfield, we are an authorized retailer for every brand we sell.
It's important to know in advance whether your retailer can help you with a setup or troubleshooting, whether they will charge you for help after the sale, or whether they will simply direct you to the manufacturer.
At Crutchfield, we offer free lifetime tech support for every product we sell. Our techs can help with anything from explaining a wiring diagram to troubleshooting an entire system, one piece at a time.
Different retailers have very different return policies, with sometimes narrow windows for returning an item, or high re-stocking fees.
At Crutchfield, we offer 60-day returns, to give customers a chance to try out their gear and return anything they don't love.
When researching a new-to-you retailer, look for things like years in business, awards granted by independent organizations, and customer testimonials. You'll quickly gain a sense of how credible -- or not -- a retailer is.
At Crutchfield, we have been selling electronics since 1974, and have been recognized for excellence by U.S. News and World Report, Forbes ASAP, Bizrate.com, and decades of enthusiastic customers.