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Customer Reviews

JBL Link Music

Powered speaker with Wi-Fi®, Google Assistant, Apple® AirPlay® 2, and Bluetooth®

MFR # JBLLINKMUSICBLKAM

JBL Link Music

JBL Link Music

Powered speaker with Wi-Fi®, Google Assistant, Apple® AirPlay® 2, and Bluetooth®

MFR # JBLLINKMUSICBLKAM

3.5 out of 5 stars
27 reviews
View this product

JBL Link Music

Daniel from Bryan, TX on 7/25/2023

Verified customer (What's this?)
Verified employee review (What's this?)

A little difficult to set up with an I Phone but has an awesome sound. You have to download a Google app to set it up.

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Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Edward from CHARLOTTESVILLE, VA on 4/4/2022

Verified customer (What's this?)
Verified employee review (What's this?)

We use this as a bedroom speaker when we've got the music playing throughout the house around the long dinner hour... just so you don't miss anything as you wander around. It was easy to set up and now shows up as a Chromecast or AirPlay 2 speaker in my Qobuz speaker options. Its nice compact design with 20 watts driving a 2-1/2" driver and two passive bass radiators delivers pretty impressive sound, but it also "is what it is." We aren't really into voice control, but during this long winter we've definitely asked Google what's the weather or time from under the covers.

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Crutchfield response on

2 of 3 found this helpful

Deep Rich JBL Sound

JT from CRUTCHFIELD TECH on 1/11/2022

Verified customer (What's this?)
Verified employee review (What's this?)

I was surprised by the BIG sound from this compact speaker. It was very easy to link to Google Home and have it start playing my music services.

Pros: The speaker will fit in a tight space. Full rich sound from any type of music.

Cons: A power cord connection is required, however a battery operated LINK model is available.

Crutchfield response on
Customer review photo

1 of 1 found this helpful

JBL Link Music

Crutchfield customer from Oxford, MI on 1/1/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Nice sound, but I (wrongly) assumed it was portable & could be charged. Not the case. Crutchfield was supportive & allowed return. Thank you

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Crutchfield response on

1 of 4 found this helpful

JBL Link Music

Crutchfield customer from Seaside, OR on 12/27/2021

Verified customer (What's this?)
Verified employee review (What's this?)

exactly what I wanted to expand my listening pleasure!

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Crutchfield response on

0 of 1 found this helpful

JBL Link Music

Crutchfield customer from Des Moines, IA on 12/13/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Great smart speaker! East to set up. The sound is outstanding. Typical JBL product. They know know how to do speakers right!

Pros: They look good!

Cons: None!

Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Joshua from Arizona on 11/29/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I really like this product. I replaced two Google Home speakers with these and feel like they are a solid upgrade sound-wise and connectivity-wise. I primarily don't use the Google features, but the few times I have, they perform no better or worse than my Google Homes did. The Airplay connection is solid - the Wi-Fi/Google-Cast is fine, nothing to rave about. I knock on star off because every once in a while (say once a month) they do disappear from any kind of "detection" by my casting device. But after a reboot they are right back there - it could be an IP address reassignment, I haven't explored static IP as a fix yet. But I had that exact same disappearing act happen with my Google Homes, so I'm used to it.

Pros: Lots of connectivity options. Solid sound for it's size.

Cons: Needs a reboot every month or so.

Crutchfield response on

2 of 2 found this helpful

This sounds great!

Crutchfield customer from Franklin, TN on 11/11/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I used my iPhone to listen to music, and I play this inside the kitchen while I cook some food and also clean the kitchen.

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Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Crutchfield customer from Isabela, PR on 11/11/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Build is quality is very good. Connection is easy. Soun quality is good at best, considering the regular price. If you can buy at discount is a good choice. As always, Crutchfield service is the best in the industry.

Pros: Build quality

Cons: Sound

Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Crutchfield customer from Bossier City, LA on 11/10/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I'm sure it's a great little speaker, just wish I could hear what it sounds like. Have not been able to connect even with the Google Home app download. Might try once more and if not will get something simpler

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Crutchfield response on 11/16/2021
This customer contacted our Tech Support team for help. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. Lifetime tech support comes with every Crutchfield purchase.

0 of 0 found this helpful

Good Speaker

Crutchfield customer from Bethesda, MD on 4/1/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Does what I wanted it to do nicely. Supports Chromecasting, which I wanted to start with. Sounds good. Battery support would also have been nice, but not necessary. I haven't tried the bluetooth support yet.

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Crutchfield response on

0 of 1 found this helpful

Mixed feelings

Trevor from Paso Robles, CA on 2/11/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I have very mixed feelings on these speakers. I bought two of them on sale. They sounded decent for the price I paid but compared to other speakers with a similar MSRP, there are better options. I chose these because they offer support for Apple Airplay 2. I'm in the process of setting up my whole house with Airplay and I figured these would be a good option that could be moved around as I got other speakers that are higher quality, and they will work well for that. They can be setup with Google Assistant or without, and just do Airplay. Setup is really easy either way. I was at a four star rating but then one of them stopped responding as a Google Assistant after about six weeks. It seemed like the microphone failed. I contacted Crutchfield and they were (of course) super easy to deal with and got a replacement sent out to me. The new one works great and no issues with the other original one but having one fail knocks off a star for me.

Pros: Airplay 2 support Compact Easy setup Good sound

Cons: Questionable quality Not the best sound in this price range

Crutchfield response on

3 of 3 found this helpful

Cannot Recommend

Robert from DALLAS, TX on 1/29/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Constant connectivity issues. It will work perfectly for a couple days, then will not connect for a week or more. Resetting, removing from network, all of it is inefficient and still does not work. Audio quality is lousy for a speaking this size (even though it is a small speaker, there is much better audio in other brands). Even simply connecting via bluetooth is hit and miss, and unreliable. Cannot recommend to anyone, and disappointed I purchased four total. Would return in a heartbeat if Crutchfield would let me... I think I'm outside my return window.

Pros:

Cons: unreliable connectivity setup is not that great and takes longer than it should (Google home will ask a million questions and try to get you to sign up for all sorts of things) basic sound

Crutchfield response on

3 of 3 found this helpful

good for a little speaker

Crutchfield customer from Castle Valley, UT on 12/15/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Nice little speaker. I used it for a gift. Good for garage music.

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Crutchfield response on

0 of 0 found this helpful

Rich sound, great value

Crutchfield customer from Palatine, IL on 12/7/2020

Verified customer (What's this?)
Verified employee review (What's this?)

A rich sounding speaker perfect for a small area. Bonus points for being able to link to our portable BT JBL speakers.

Pros: Cost, performance and versatility

Cons: Still prefer my Sonos gear

Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Crutchfield customer from Polk City, FL on 11/25/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Great value, excellent turnaround

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Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Crutchfield customer from Athens, AL on 11/2/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Great sounding speaker for the price.

Pros: Sound quality

Cons: Directions for set up could be better.

Crutchfield response on

0 of 0 found this helpful

JBL Link Music

Crutchfield customer from South Holland, IL on 10/10/2020

Verified customer (What's this?)
Verified employee review (What's this?)

It does not work and i have no way to send it back

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Crutchfield response on 10/13/2020
This customer contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

2 of 4 found this helpful

Great system for home!

Crutchfield customer from Vero Beach, FL on 9/21/2020

Verified customer (What's this?)
Verified employee review (What's this?)

I purchased 3 of these for my new home and have been super impressed by the performance and quality of the system. Sound quality is perfect for background music throughout the house and the Sonos app is easy to use and works perfect. I would definately recommend this Sonos system!

Pros: Great sound quality and decent bass for their size.

Cons: None!

Crutchfield response on

0 of 5 found this helpful

Bluetooth Connectivity Problems

Gary from GAMBRILLS, MD on 9/8/2020

Verified customer (What's this?)
Verified employee review (What's this?)

This product did not maintain Bluetooth connectivity.

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Crutchfield response on 9/10/2020
Gary contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

4 of 7 found this helpful

JBL junk.

John from SUFFOLK, VA on 8/29/2020

Verified customer (What's this?)
Verified employee review (What's this?)

This product has a massive connectivity problem. It's junk, avoid at all costs.

Pros: None

Cons: Useless as a Bluetooth speaker.

Crutchfield response on 9/1/2020
John, we're sorry you're disappointed with your speaker. Whenever you are not completely satisfied with anything you purchase from Crutchfield, please contact our Customer Support team at 1-800-955-9091. Purchases from Crutchfield can be returned or exchanged within 60 days of the purchase.

5 of 7 found this helpful

JBL Link Music

Crutchfield customer from River Falls, WI on 8/2/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Big sound improvement over the Google mini. Just as easy to set up.

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Crutchfield response on

2 of 2 found this helpful

JBL Link Music

Crutchfield customer from South Pasadena, CA on 7/5/2020

Verified customer (What's this?)
Verified employee review (What's this?)

I really enjoy that this speaker works with Spotify and Youtube Music (where I listen to most of my media) and it also integrates with Google Assistant which is helpful. I'm slowly adjusting to a wireless future, and integrating all of my entertainment so I can easily enjoy it - and this speaker is a great addition to that project.

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Crutchfield response on

2 of 2 found this helpful

Impressed

Crutchfield customer from Ballston Spa, NY on 5/25/2020

Verified customer (What's this?)
Verified employee review (What's this?)

I don't know why anyone would buy a Google mini, for another $20-$20 you could buy this speaker. This thing sounds like a Google mini with a 6" subwoofer combined. I've only had it a few weeks so I can't speak to reliability, but the setup was easy and it sounds great.

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Crutchfield response on

2 of 3 found this helpful

JBL Link

Russell from Lexington, NC on 4/21/2020

Verified customer (What's this?)
Verified employee review (What's this?)

I bought 2 JBL links and love them! I use them with Apple HomeKit. The sound is rich and full. They work great for my application which is in 2 smaller rooms of my house.The instructions leave a lot to be desired lol but that's why I buy from Crutchfield there techs are wonderful.They paired easily with Apple airplay.

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Crutchfield response on

2 of 2 found this helpful

JBL Link Music

Doug from Mesa, AZ on 4/8/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Horrendous instructions. Online instructions are for different product. Never got it to work.

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Crutchfield response on 4/14/2020
Once we saw this review, our Tech Support specialist, Nicole, reached out to Doug to help him further. We'll either help him get the speaker working the way it should, or help him return it for an exchange or refund.

5 of 5 found this helpful

JBL Link Music

Crutchfield customer from North Bend, OR on 2/25/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Great sound for a simple addition to my painting studio! I love it. It seems to have a mind of its own with some of its music choices, but that must be a Pandora issue, not a JBL music link issue.

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Crutchfield response on
Customer review photo

1 of 1 found this helpful

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